Butler & Wilson Reviews 

6,491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful designs of the products, often finding them even more impressive in person than online. The ordering process is straightforward, and delivery is consistently fast and efficient. Consumers frequently highlight the excellent service, noting helpful staff and quick responses for order adjustments. The packaging is generally well-received, often described as beautiful and secure, enhancing the unboxing experience. Many customers express long-standing loyalty, building extensive collections and consistently receiving compliments on their unique pieces.

What people talk about most

Product

Reviewers consistently express delight with the product quality and design, frequently describing items as... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality and stunning designs... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of the ordering process and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returni... See more

Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging.... See more

Rated 5 out of 5 stars

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautiful... See more

Rated 5 out of 5 stars

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and... See more



Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Designer Fashion Jewellery & Vintage Clothing. Butler & Wilson began life in 1969 as a stall selling antique jewellery. Today it is worn by the most stylish men and women across the world and is known for being one of the most famous iconic jewellery brands in the fashion Industry. Butler & Wilson has always been synonymous with style and glamour and with the creative direction from Simon Wilson, it is one of the greatest and successful innovators in fashion costume Jewellery.

Butler & Wilson

Written by the company

We're committed to our customers!
Butler & Wilson has always been synonymous with style and glamour. The company continues to be led under the creative direction of founder, Simon Wilson, a successful innovator in fashion costume jewellery. We're dedicated to bringing you beautiful costume jewellery at fabulous prices.

Fast & Free Shipping on orders over £70

Fast & Free Shipping on orders over £70 - We guarantee it!

There are no shipping costs on orders over £70, and you'll receive your package within five working days of making your online purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(6,491)

386 reviews in the last 12 months

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Rated 5 out of 5 stars

The earrings are absolutely stunning…

The earrings are absolutely stunning and have weight to them. The gems sparkle and they are well worth the price. I have been buying B&W products for 13 years since I moved to the UK and will continue to do so.

27 February 2026
Rated 5 out of 5 stars

A beautiful Butler & Wilson necklace.

I ordered a beautiful Butler & Wilson necklace, the delivery was fast and the necklace was protected in a leather bag inside the Butler & Wilson box. Received in perfect condition, lovely and delicate, delighted.

27 March 2026
Rated 5 out of 5 stars

Butler and Wilson Earrings

The items were easily ordered and delivered within a couple of days. They arrived in beautiful packaging and the items themselves were of high quality.

1 April 2026
Rated 5 out of 5 stars

Pretty star pendant

Easy to navigate website to find the necklace I wanted. Pretty star pendant that is good quality and looks more expensive that it was. Fairly priced and swift delivery.

30 March 2026
Rated 5 out of 5 stars

Lovely designs of jewellery

Lovely designs of jewellery. I fell in love with several and all were delivered speedily and.beautifully packaged. I get admiring comments when I wear them. They are pricier than everyday costume/dress but worth it.

10 March 2026
Rated 5 out of 5 stars

I have bought quite a few items from…

I have bought quite a few items from Butler & Wilson
I have never been disappointed,
The service was 2nd to none i had my item super fast and i was impressed.
The things that they make are so special,this time i ordered a very beautiful silver Cat keyring when i saw it on the website i knew i was going to buy it. It had little sparkly gem stones all over and you could also put it on a chain and have a very beautiful necklace
It was delivered in a lovely blue box and when i opened the box there was an additional little soft bag to keep it in. These pieces from Butler & Wilson
Are so beautiful and look lije antiques and they are so well made they will last for years.
I really enjoy all the items i have purchased and they are all as good and new as the day i bought them.

9 March 2026

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