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They send a incomplete order. I started (3 weeks ago) four tickets about the issue, started 3 chats and send 6 e-mails. No reaction, excuse me, one reaction to write review. So here we go: Don't buy here or do better !
Scammers. I ordered months ago and nothing delivered. No answers to my endless mails or calls. Their phone numbers don't work. Crooks !!!
Should have looked into Trust Pilot before ordering.
They confirmed my order #1955, took the money, never delivered or answered any emails.
Save your money and buy somewhere save.
Crooks!
They don't respond to email inquiries and it feels like they're scammers.
i contacted you multiple times with no response
i only have 1 av 11 orders
i want my money back but nothing was happend
the take the money
NEVER AGAIN
Can not get in touch with them via email nor phone.
I ordered 2 weeks ago, and I have not heard anything, received anything, or know anything.
When I write their ChatBot, it says my order has been put on pause, yet money has been taken from my bank account.
Order#1766
Update (23/05/2025): I have made a case for Butikmarket via my bank that is in progress
They stole my money!! WATCH OUT. Don't anyone ever order anything from this store.
After 3 months and a physical visit to their office they admitted they could not deliver the product and would refund the money. Another 3 months has gone and I have not seen any refund.
I have even noticed that they advertised the product until very recently.
Strange way to do business, take your money for a product they claimed to have in stock, which turned out not to be the case and then not being willing to refund in spite of several mail and phone promises.
Now a company Black Sheep GmbH answers the e-mail, but still no money
Do not ever order from here,
absolute scammers.
Ordered things that apparentelly they never have in stock, the package came damaged with missing items. Poor communication and takes forever to get an answer which is usually not helpfull at all. Owner of this company Victoras Adrian Vlasceanu is the biggest scammer pretending to be bussiness owner.
Answer to your comment
- i contacted you multiple times with no response
- I was credited, not refunded. I specifically asked for refund because I dont want to deal with your business ever again.
- I sent you video of opening the package with damaged products inside and only 2 out of 8 products and never been refunded or credited the missing items.
Please don’t play profesional now that you are called out, you never did anything correct.
Reply from Butikmarket
We sincerely apologize for the issues you encountered with your recent order and for any frustration caused. We take your feedback very seriously and are committed to resolving these matters to your satisfaction.
Our records show that we communicated the status of your order via email, including when the partial order was shipped. The tracking information (DHL CD721850293DE) indicates that the package arrived in good condition. However, we regret to hear that this was not your experience, as you mentioned the package was damaged and had missing items.
We have credited the remaining balance for the missing items to your customer account.
We understand your concerns regarding communication delays and are actively working to improve our response times to ensure that all customer inquiries are addressed promptly and effectively.
Please be assured that we value your business and are here to help resolve any remaining issues. If there is anything more we can do for you, please do not hesitate to contact us directly.
Thank you for your patience and understanding.
Total scammers stay away, put my order in never got the product . Got an email it was a computer error but never got confirmation to pick up. Had to dispute the charge found out it goes to PayPal in California.
Havent recived my order after 1 month. Wrote 2 e-mail but they dont answer. Dont buy from them….
I ordered something but got the wrong products delivered. It took much longer than the 5-7 days. I wrote several emails to their customer service but still no reply after weeks. NEVER again.
EDIT: I HAVE sent a photo Sunday 20th August at 20.44 to your customer service, but I never got a reply from you. I received 3 NORMAL Toblerones. But it's a year ago, this case is long forgotten and I haven't purchased anything from you again!
Reply from Butikmarket
we are sorry for this , but as far as we can see in our system the right prroducts has been delivererd.Location
North Germany Office & Pick Up
Fulfilled
18 August 2023
Tracking number
https://www.ordertracking.io/d/en/StromvejenApS/YWxnYWxueGE=
Toblerone Golden Caramel 360g
We wish photo from the delivery as well , a return was supposed to happen if you receive the wrong parcel.You can request the return from your customer account.
This shop is a scam. Your orders will never arrive.
Probably doesn't even exist.
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