Burncoose Nurseries Reviews 

Burncoose Nurseries
My experience with Burncoose was not the best - would I trust them again NO - here's why:
I made my order first thing in morning on the internet.
Prior to this I rang the nursery to check the stock was definitely available first thing in morning (spoke to Claire who brusquely affirmed she was the manager).
I was told by this manger that the item was in stock (I waited while this check was carried out).
I made the order in the belief that what I was verbally told and communicated by email was true and it also said on the internet there was stock . It was not.
Burnoose Nurseries took the internet order and the money and confirmed the order by email.
When I rang back (the next day) I was told there were non of that product (said it sold very quickly so ZERO stock).

When I attempted to discuss this and explain my case (been on a list etc etc) I was shut down by various comments such as ‘plants are strange sometimes they are not in as good a quality as we would like to sell’ and other comments.
By this time several events had occurred:
- having waited on an email list for the item to arrive - also been told by the manager (verbally) it was in stock -- also had an email to say the item was in stock available to order - also my order was confirmed -also the website said there was stock - I was extremely disappointed to say the least. I felt cheated etc etc.
I wonder if I had not rang back the next day would I still be waiting for something that wasn’t there? It very definitely came across that this 'stock that sold very quickly' was already allocated to regular customers or it was never in stock in the first place.

Moreover when I rang I asked about the delivery charge – its £15.00 minimum charge and increases on a value basis – I put in the basket some other items to make the order ‘worthwhile’ when I did so this went up to £30! This seems a strange economic prospect as most charge less as the order value increases. So dis-economies of scale.

This means in my case it only made sense to order other items (i.e. than the ones I wanted) to cover off the £15 delivery charge (the whole order was just under £100). I still wonder if this is a trick to get you to make you order your wanted item and then add other items on…..only to receive for a whopping £15 delivery charge the other (secondary) items as the item you wanted is not really there …
I rang twice and asked for my full money back and confirmed my disgust at how they do business the trust had gone etc. I received an unspecified email with no amounts on. I asked again and eventually I waited for an email which confirmed the full amount is to be refunded. I await the refund …..
Would I buy from them again: NO DEFINITELY NO.

I ordered 5 heuchera 3 litre plants. I received 5 3 litre pots filled with loose compost . The heucheras had no rootball at all. They had simply been put in a 3 litre pot. I doubt any of them will survive. I complained to the nursery. I did not receive a reply. A complete con and a waste of money.

Ordered a Little Lime Hydrangea. It arrived quickly and was well packed with no damage. The plant is a good size and shape and appears very healthy. Can't wait to plant it out tomorrow. Will definitely order from this nursery again.

I order 7 plants and all where well established, the packaging kept them secure during transit. I wouldn't hesitate to order again and looking forward to my plants bloom, thank you

Just received my plant David phlox packaging absolutely prefect so is the plant thank you very much Pamela

I use Burncoose a lot they have a wide selection of unusual plants , the quality is superb and always packed well to ensure plants arrive intact . Very good and fast delivery service . I highly recommend them .

Plants arrived very quickly, and well packaged. They were a good size, and very healthy. Good communication too. Only a small gripe, postage seems high, but I would still order from them again.

Just had my order. It was very quick.,The plants were in excellent condition and packed so well. Although I have to pay postage as a long way from Cornwall to Norfolk consider it worth it for the quality and variety.😀

Comprehensive stock and excellent, easy to use website.
Excellent plants with any failings quickly replaced.
Highly recommended.

Purchased plants received in good order but I was surprised of the size of the plants - much smaller than expected. I was told it was because of the weather (I’m very aware of the weather!) but I do think putting a small plant in a big container is particularly dishonest.

Very good quality plants, beautiful and healthy, very well packed and promptly delivered. I really feel I've got good value for money - thank you very much!

Beautiful healthy, mature plants delivered in several boxes for protection. Only ordered last week. Magnolia in particular is magnificent, as tall as me. Delivery process stress free which is a change from other nurseries

As a First time purchaser I’d been searching for berberidopsis for a long time. I wasn’t sure what I would get for my £25 plus postage but decided to risk it even though buying plants on line is a lottery. I couldn’t have been more delighted. With good communication the plant arrived promptly and with excellent protective packaging. The plant itself was so much larger and more mature and healthy than I could have even hoped for. I’m absolutely delighted with the whole experience and am enjoying looking through the lovely catalogue with a fantastic choice and will buy again with confidence.

A most reliable company. Plants always arrive in excellent condition and I have not had a failure yet (client for around 30 years).

A few years ago l ordered a Camellia Williamsii Waterhouse. It has taken a couple Springs to establish and to put out a lot of buds. But 'oh! oh! oh!' this year it has been laden with the most glorious blossoms imaginable. Thank you Burncoose for sending a plant that has given me as well as my neighbours and visitors such joy over the last few weeks! If ever l need another Camellia I'll consult their catalogue instantly!

Great choice of plants, really good information and great value

Really helpful, lovely staff. Sent our order in time for a community planting day, as per our request. Thank you!

I like the Burncoose website - there are no annoying adverts so you can concentrate properly. We visited the nurseries 3 years ago and the advisers were professional, knowledgeable and not pushy. Beautiful slightly magical secret garden surroundings and good selection of all sorts of plants - the ceanothus we bought is thriving, despite the shock of moving 5 hours east to London. The Burncoose YouTube clips are really enjoyable too, if still there. Would love to go back.

Have complained many times about the downhill trajectory of Burncoose! From terrible plants to useless delivery.
Thought I would give them another try as it has been a long time.
Very pleased I did. Plants of excellent quality and very speedy delivery.
Well done Burncoose and long may it last.

After searching for a rare shrub in UK Gardens finally found this wonderful nursery had it in stock. A perfect specimen, well card for, great quality.