BURGA Reviews 

27,825
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 5,684 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the stunning designs and durable protection of their phone cases, noting that the materials feel genuinely premium and robust against accidental drops. People deeply appreciate the vast selection of available styles and find that these reliable accessories easily withstand everyday wear and tear over long periods. Some reviewers were not happy with the extended shipping times and unexpected delivery delays experienced when ordering from overseas locations. Consumers also mentioned facing occasional communication challenges or experiencing long waiting periods before receiving helpful updates regarding their pending packages.

What people talk about most

Product

People report positive experiences with product, highlighting high quality and durability. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the durable and sturdy... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the prompt shipping, noting... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely regarding the process. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Somehow my son's address was shown on the delivery details. Not Burga's fault but they responded immediately to my update and confirmed shipment would be posted to correct address. Super quick respo... See more

Rated 5 out of 5 stars

I’ve been buying from Burga for a few years and have been an extremely happy customer. My Burga phone case lasted 5 years on my iPhone 13 - absolutely fantastic product and it kept my phone in excelle... See more

Rated 5 out of 5 stars

Burga makes good quality phone cases that protected my phone really well for over a year and a half and they make a ring holder so strong and reliable it's never fallen off and lasted over a year and... See more

Company replied

Rated 5 out of 5 stars

This is my second order for a phone case, not because the one I have is broken, but because it’s so awesome and I wanted a spare With other cases I’ve had issues with screen breakage and the ba... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(27,825)

7,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I placed the order with no issues and…

I placed the order with no issues and was notified the next day that the phone case had been shipped. It is now out for delivery. I like the variety to choose from and further my wife has been using hers for a while and is very satisfied with the quality of the case..

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Please do not be fooled by the premium look

I recently purchased a tough MagSafe phone case, matching power bank and a strap to compels the look.

The phone case and power bank colours are extremely misleading on their website, meaning the strap now doesn’t match. The phone case also came with a severe scratch on one side.

As you can appreciate, after spending approximately £140 on these items I was left extremely unhappy. I contacted them immediately explaining the above and was offered a replacement case to be sent in the post, however took no responsibility for the colouring being misleading and the strap not matching. I’ve been advised I have to send back the strap, but at my expense and they are only offing a 15% reduction for the case? It gets better, they said they will refund this via gift card?!

Since me stating that I’d like the replacement sent as they originally advised and that I’d like them to cover the cost of the return due to all the inconvenience they are ignoring me.

Please do not be fooled by the premium look, as it’s not what they make it out to be.

12 September 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

We truly appreciate you taking the time to leave a review! We’re all about bringing joy with our products, so we’re really sorry to hear this wasn’t the case for you!

We’d love to look into this - our team has sent a request via Trustpilot for your order details. Let’s get this sorted together!🤍

Best regards,
BURGA

Rated 1 out of 5 stars

Wrong colour and very poor customer service

Ordered a warm beige case (almond latte) which turned up a pink/lilac colour. Obviously unhappy with that as I didn’t order a pink design. Customer service has been terrible - apparently it’s absolutely fine for it to turn up a different colour and if I’m not happy then I have to pay to send it back to an address in Lithuania, which is obviously expensive. They refused to consider an exchange for a quality checked product, and instead offered a whole £2 off my order… I wouldn’t recommend at all from the lack of customer service considering how expensive these cases are.

16 September 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there,

Thanks for taking the time to share your thoughts! We're really sorry to hear that things didn’t go as planned. We’re eager to look into this and ensure we can assist you🤍We’ve sent you a request via Trustpilot for your order details. We’re here to help! ✨

Best wishes,
BURGA

Rated 1 out of 5 stars

Horrible customer service

I ordered a matching set of iphone and ipad cover as a special gift to myself
I was so disappointed
They did not match at all! Differently colour tones and the covers were made of completely different materials

When i emailed she conpany, they ignored ne and this problem
Horrible customer service

15 September 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

We’re really sorry to hear things didn’t go as expected. That’s not the experience we want for our customers, and we’d love the chance to make things better! We’ve sent a request via Trustpilot to get more details about your order. Looking forward to finding a solution together. 🤍

Best regards,
BURGA

Rated 5 out of 5 stars

BURGA

BURGA, your obvious top-notch quality and beautiful designs drew me in, but I was most blown away by your outstanding customer service! I’ll be back ✨

16 September 2026
Unprompted review
Rated 4 out of 5 stars

Good quality but expensive

Website is great
Cases are quite expensive for what they are though. It would be nice to lower the price of all of them and skip the 4 for 2 deals really. Good quality though - my last case from here lasted 3 years and kept the phone very well protected.

16 September 2026
Unprompted review
Rated 4 out of 5 stars

Worth the wait

The shipping was a little dodgy -- I had to google search to find out why it wasn't updating past customs and then follow it via USPS. But it arrived 2 weeks after I ordered it and is a quality product.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Burga review

Easy to order on website, tons of beautiful phone cases to chose from and prices are great. Phone cases are gorgeous, very colorful, vibrant and very durable.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with Burga…

I’ve had a great experience with Burga so far!
The case I ordered is on its way and should arrive by the end of the week! The quality is absolutely amazing, and I can highly recommend the company for its beautiful and diverse range of products!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE their products

I LOVE their products. I have a few phone covers and they are the best on the market. They may be a bit pricier than others but they last, they don’t damage if you drop them and they look amazing too

15 September 2026
Unprompted review

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