Bupa UK Insurance Reviews 42,241

Booked a digital GP appointment; cleared my diary; waited 45 mins and despite being informed GP was vino g, no one arrived. Fed this back - after couple of emails back and forth got a call and promise to follow up and explain. Received a call whilst I was on another call - offered times that I would be available- no response or call. Secondly had skin Analytics home AI review. Didn’t receive the promised report on results simply a message from Bupa to book a consultant appointment- so I summised that there was an issue to be followed up; I had to call Bupa (who also didn’t have the report), emailed skin analytics and still don’t have the report. Seeing consultant without report. I asked Bupa to escalate it, said they would. Heard nothing.

Excellent service, a quick approval process either via the App or through the customer service team.

Easy intuitive to use

The digital gp system is useless. GPs are clearly instructed to avoid referrals. I've spent nearly a year trying to get a referral, Bupa GPs fobbed me off. Finally got a referral, Bupa tried to deny the claim even though it is clearly covered by the policy. Finally got a pre authorisation after complaining, let's see if I have further problems

I was looking to obtain an authorisation no for a visit to a consultant.
The lady who helped me was very pleasant to deal with and very efficient and clear with her explanations. The whole procedure took less than 10 minutes.

Quickly arranged GP appointment at a convenient time. Doctor was very kind and listened to my concerns. Prescribed medication for me

Staff very friendly
Consultant very experienced and knowledgeable

I have spoken to several administrators who have been very helpful especially Toby who helped me with a complaint about paying the consultant fee. Thank you.

Setting up the App is simple, arranging a virtual appointment is easy and there's plenty of availability to choose from. The process is efficient, smooth and very easy to navigate end to end.

Pleasant hospital environment and doctor had a lovely manner, putting me at ease and explaining everything.

Just when you need it most, BUPA were there with fast, friendly, thorough and well-targeted help. I felt supported and in good hands right from the start.

Thank goodness for BUPA. Everything was wonderful: the first telephone enquiry, the 30-minute phone chat and most of all the consultation. I rang on Friday, got an appointment on Wednesday, saw an extremely professional consultant, waited ten minutes for an X-ray and another fifteen minutes for the results. The consultant explained everything clearly and concisely and outlined all options, explaining the pros and con's of each. As always, I am extremely impressed with BUPA.

The Health Assessments at BUPA are always a surprisingly pleasant experience. Staff are lovely and helpful, the tests are thorough and the explanations are clear.

Answered my call quickly and set things up OK, I did contact the consultant's secretary, but decided to stick with NHS as that consultant didn't do the op under BUPA because of aftercare

Really easy to complete the paperwork, swift response with a selection of consultants and times to suit me. The process to book was easy and straightforward. Communication was up to date, easy to access and quickly done. Fully reccommend BUPA for anyone to have some peace of mind. I was referred by NHS and via BUPA, NHS still not arrived and BUPA was done and completed in less than a month. I can now get back to my life and not worry about the diagnosis. Thanks so much!

After a private doctors appointment and a phone call, I received authority to see a consultant to start the treatment to cure my problem.