Has anyone ever won a prize from the Bunq Spin the Wheel feature? The mechanics feel entirely fixed, and I am unsure why they choose to include it in the app. It ultimately detracts from the overall u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely unacceptable from bunq. I paid $500 with my own debit card, and they still took a 2.5% fee, around €12.50, without clearly stating it beforehand. When I challenged them, they hid behind the... See more
Don't use this "bank". When your credit card gets hacked or somebody steals money from your account by making illegal debits, Bunq refuses to help you. They say it takes 3 months to refund your lost... See more
Like so many others here I had bad experiences of not being able to access support or get my money out. When I complained, Bunq blocked my account. It was my only bank account in the country an... See more
1.7
Bad
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bunq - Bank of scammers
I opened a bank account with this virtual bank for my family business, and they suddenly closed our account saying that they will return our money to the senders but they never do that, they stole our money!!!
18 January 2021
Unprompted review
False advertising
Bunq advertises itself as a bank of the free.
This could not be further from the truth.
There are even good alternatives to bunq.
Look at how all the positive feedback is "invited".
BUNQ has to "invite" in all their positive feedback, meaning they distort up to 2.6 stars for themselves. In fact, they don’t even own 1 star in reality. They also moderate criticism in their own forums.
Also look at how many find their good feedback useful and then see how many find their bad feedback useful.
They closed my account because I received a payment to my account.
Which bank closes the account because a payment has been received? I delivered them receipts from the payer and they asked a few questions. After that, my account worked for a while, after which they closed it. The notice was one-sided, although I provided all the documents they requested.
25 November 2020
Unprompted review
Autocratic and psychopathic behaviour
Like so many others here I had bad experiences of not being able to access support or get my money out. When I complained, Bunq blocked my account.
It was my only bank account in the country and I was screwed with no way to pay for daily expenses or rent. There's no phone number and no customer service offices. I went to their developer offices (they're in Sloterdijk) and knocked on the door. Those inside ignored me for 30 minutes until I caught someone going to lunch. I told her that either they could unblock my account and approve the transfer of my funds out or I would go immediately to the police and return with police officers.
They reluctantly agreed, unblocked my account and approved the transfer of my funds out into a new account I had opened at ABN AMRO. My life would have been so screwed if I hadn't done that.
I have since learned that the CEO and owner, Ali Niknam, has a reputation in Amsterdam (just visit glassdoor.com for what his employees have to say about him). So relieved that I escaped this scamming fraudulent company.
22 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.