Bumblebee Plumbing and Heating Reviews 

199
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had a leak whilst we were away in Greece. Quick service to make it safe and returned asap with the new water tank. Good, fair call out price and efficient friendly and proffessional service. Good Comm... See more

Company replied

Rated 5 out of 5 stars

I have a service plan with BumbleBee. Experienced issues with pressure loss of the CH system. Called today and asked for an engineer - expecting next week - arrived within 4 hours, diagnosed and fixed... See more

Rated 5 out of 5 stars

Engineers were polite and were tidy workers. They took 2 days to install a boiler, 3 rads and a towel rail. They had to cut single plywood floors and since the beams had warped had used additional ply... See more

Rated 5 out of 5 stars

Bumblebee plumbing have an incredible service. Nothing more stressful than not having heating and hot water with 2 young kids. The speed of service was second to none, the communication was amazing an... See more

Company details

  1. Gas Installation Service

Information provided by various external sources

Reliable gas engineer, heating engineer and emergency plumber in Warrington. We specialise in boiler installation, boiler service and boiler finance services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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4.9

All reviews

(199)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company. Punctual, very tidy and professional. Work team were extremely pleasant and I would definitely recommend them and would not hesitate to use their services again

22 February 2019
Unprompted review
Rated 5 out of 5 stars

Always been very friendly and professional...

I've used bumblebee numerous times now for a leak and then annual boiler service and upgrades. They have always been very friendly and professional and the work has always been 5*. Since we had a full power flush our central heating has been fab and we have had no more issues!

22 February 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. No drama, just got the job sorted. Very pleased I used Bumblebee!

22 February 2019
Unprompted review
Rated 1 out of 5 stars

this firm came out twice told me to get…do they know what they are doing

this firm came out twice told me to get Worcester out.worcester came out fixed straight away would not recommend to any one this firm cost me a lot of money for what was probably a 10 pound gas pipe this was besides leaving me with no heating and hot water all over xmas and they only came to fix the hot water

22 February 2019
Unprompted review
Bumblebee Plumbing and Heating logo

Reply from Bumblebee Plumbing and Heating

We were originally called out for a leak, which we fixed. The second separate visit was regarding an intermittent fault which would not happen on the visit. We checked the customer warranty information and suggested calling Worcester our for a first time fix, please note that we did not charge for this visit and Worcester came out and subsequently fixed the issue. I am shocked and disappointed that this has led to a poor review as I feel that we went above and beyond the call of duty to help them get their boiler fixed the most economical way.

Rated 5 out of 5 stars

Without hesitation I would recommend…

Without hesitation I would recommend Bumblebee to anyone having trouble with their heating. They are a fantastic team, who are experts in their field, they are cool and calm, they have a great way of dealing with your problems and reassuring you when you think you’re having a crisis! They’re very professional and unbelievably efficient, I’ll never use anyone else but them in the future.
Thanks Fellas, you’ve left me “buzzing” about your business! 🐝

22 February 2019
Unprompted review
Rated 1 out of 5 stars

Cancelled appointment at last minute…

Cancelled appointment at last minute after me taking time off to attend

22 February 2019
Unprompted review
Bumblebee Plumbing and Heating logo

Reply from Bumblebee Plumbing and Heating

Unfortunately we lost an engineer that day to an injury sustained at another customers house. As soon as the incident happened we phoned the customer and offered our next available appointment and even offered to come over the weekend so that they did not have to take any time off work. They declined. I think it’s fair to say that we did not anticipate for this and we acted as quickly and as professionally as we could. We understand the frustrations felt by our customers when appointments are not met and we apologise again for letting you down.

Rated 1 out of 5 stars

Fit taps for flood

Fitted new taps
BAthroom flooded overnight
No acceptance of blame by bumblebee

22 February 2019
Unprompted review
Bumblebee Plumbing and Heating logo

Reply from Bumblebee Plumbing and Heating

We returned as soon as we heard there was a problem and fixed the issue straight away with no charge. No damage was reported as the customer had turned the water off. Mistakes do happen and we always try to react the correct way which we felt we did on this occasion, sorry you feel that we fell short of the mark.

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