BullionGiant.com Reviews 

405
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, most reviewers were unhappy with their experience overall. Consumers frequently explained that their precious metal orders faced endless delivery delays, missing tracking numbers, and repeatedly broken promises regarding dispatch dates. People also noticed that the official website suddenly went offline completely, leaving them unable to reach customer support or get any answers. Consequently, extremely frustrated buyers felt forced to contact their banks directly to raise disputes and pursue full chargebacks. Some reviewers were happy with the fast delivery service, responsive communication, and secure packaging of their items. Consumers additionally appreciated straightforward ordering processes, fair pricing, and unexpected complimentary treats included with their purchases.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with many experiencing significant delays past... See more

Delivery service

Consumers find delivery service to be ambiguous, as experiences vary significantly between customers. Many... See more

Product

Clients share ambiguous opinions on product experiences, reflecting a stark divide between past satisfaction... See more

Website

People report negative experiences with website due to sudden closures and vanishing online pages. Consumers... See more

Payment

Customers consistently report negative experiences with payment, expressing frustration over delays in order... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have contacted the company on a few occassions via watssapp and by email and have not got a response. The bulliongiant.com website has disapeared and i am concerned this is fraud... In july i was as... See more

Rated 3 out of 5 stars

I just placed an order for the 31 August delivery benefiting from the discount they're offering. I spoke with the team and they seemed really helpful and reassuring. I've given 3 stars only because... See more

Rated 1 out of 5 stars

-100stars AVOID – PAID FOR GOLD, RECEIVED NOTHING Ordered and paid for several gold bars in July, promised dispatch 31st August. No gold, no tracking and no delivery date. Website went down, phone... See more

Rated 1 out of 5 stars

Still waiting for my order which was meant to be dispatched 28th Aug got no email from them to say they've changed the date now there dispatching it on the 4th of Sept which I don't believe it dies no... See more

Company replied


Company details

  1. Gold Dealer

About BullionGiant.com

Written by the company

logo

BullionGiant.com specialise in providing Gold Bars from the top brands at the very best prices in the UK. 
We are based in Central Manchester. BullionGiant.com only sell Pure Gold, no other metals or jewellery, which means we can pass on massive savings to you. 

We sell all the Top Brands: Umicore, Heraeus, Metalor, PAMP, Valcambi and The Royal Mint.

All our gold bars are Brand New and LBMA (London Bullion Market Association) Approved and all VAT FREE

Our Dynamic Pricing means that you will always get the Best Possible Price

We have no hidden costs, the price you see is the price you pay which includes Free Insured Delivery.

Our friendly team are always happy to help with any questions and are available Monday-Friday from 9am-5pm by calling 08004332424.

You can even contact us on WhatsApp, 07747246247.

We want to make buying and owning gold bars as simple as possible and have various payment options available. Card/Bank Transfer/Crypto.  

buy gold

FREE Insured Shipping on ALL Orders

No Hidden Fees

Completely FREE, Full Insured and Tracked Delivery. No Surprises when you get to the checkout. The price shown is the price you pay.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

405 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(405)

235 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID

AVOID.
website is gone and w/a not working. No update on my order since the 31st August. Id advise anyone who has ordered with them to get in touch with your bank and get that charge back asap. We need to report them!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

SCAM...

SCAM...

Website is gone and so is the whatsapp contact. Working with the bank now to get my money back. No delivery no more contact. Go to more trusted places. Stay away it they ever open their site again.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!!

SCAM!!!!!!
Do not purchase!!! Ordered 50g of gold bar costing nearly £6000 back in April. They said they will dispatching on the 28th. It’s all a lie!
I hope the bank refunds everyone’s money 😭

4 September 2026
Unprompted review
Rated 1 out of 5 stars

REPORT TO THE POLICE

Please report Miraj Ladwa to the police. He is the individual responsible for the alleged scam and that the events leading up to it were planned well in advance.

It is alleged that, as the expected delivery date for customers’ orders approached, Miraj Ladwa resigned as a director and appointed another individual in his place — someone I believe was intended to act as a "fall guy". My concern is that responsibility for the unfulfilled orders may subsequently be attributed to the newly appointed director rather than to those responsible for taking and managing the orders beforehand.

There are also serious allegations concerning Bullion Giant (BG Metals Ltd) and whether it ever held the stock required to fulfil the orders it accepted. It is further alleged that trading relationships or accounts with PAMP, Metalor and other suppliers were terminated following defaults involving orders reportedly worth millions.

These are extremely serious allegations. Anyone with first-hand information, transaction records, correspondence, payment details or other evidence should provide that material directly to the police and relevant authorities so that the circumstances can be properly investigated.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Didn't received my order not sure if…

Didn't received my order this side people are hige FRAUD... Phone numbers are suddenly dissappear...landlines it's off obviously unable to leave voicemail... WhatsApp was deleted... obviously noone response to emails... Tatal scam

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Ordered a gold bar in June and they promise to dispatch on August 31st due to changing systems which was all a lie. Promised a refund to me but they have closed their website and can no longer contact them on WhatsApp.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

Now the website is completely down,

Whatsapp Number also gone (the person is no longer on WhatsApp)

Bank says i cant raise chargeback as i made payment through Faster Payment system..

any help, how to claim chargeback for payment made through Faster Payment

4 September 2026
Unprompted review
Rated 1 out of 5 stars

They have now deleted their whatsapp

They have now deleted their whatsapp. Their website is down. Phone not working and goods not dispatched. Total scam. Not getting our gold. Such a loser they are. I had a purchase of almost £5700. 🤧

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Potential Risk of Fraud

I purchased £5k+ worth of gold Britannias on Aug 27. The money moved correctly from my Bank of Scotland account to BullionGiant. However, I have received no further communication. Today is 4 Sept 26 and prior website data was that the gold would ship on 4 Sept, but the website is now closed and I have received no email or text communication that my order has been filled. The risk of fraud is high, but not confirmed yet.
I will update this report should I receive gold or refund or further communication from the company.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Scam…

Ordered and was meant to be dispatched in August to take advantage of 5% discount, I contacted them they said September dispatch. Contacted again and they assured dispatch would be today. No tracking details sent, and messages are no longer going through, their website isn't accessible. Spent over 6k

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Rats

Rats.

They said 28th of August then 4of September.
I texted them this morning they said they will send an email later on. Afternoon i text them what is happened any update no response then i said you guys scamming people. They just block me from wp. Now i will contact with my bank.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam, website gone no communication from the retailer. I have reported this to police. Ordered 20 gram bar from them.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

I'm not sure what to do. I actually feel sick to my stomach. I've invested a very large sum in this company and I'm unable to reach them. I was assured yesterday that my order will be dispatch today and then they disappeared. I disputed the payments with my bank. not sure of the outcome.
It seems I'm not the only one here.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Be careful

I bought in July 5 gr they said there was 5% discount because they could not deliver until end of August
Now 3rd September I contact them they don’t reply to my mail on WhatsApp they say they had some delays but they will deliver today 4th September
No one is replying to the mails either WhatsApp
This morning their web site was saying they will come back shortly and a few hours later there is no longer a existing web site
Also they are deleting all the information on their WhatsApp a few hours ago was also his catalog and now his WhatsApp is gone

4 September 2026
Unprompted review

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