BulletVPN Reviews 216

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more

Rated 1 out of 5 stars

dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more

Company replied

Rated 4 out of 5 stars

It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more

Company replied

Rated 5 out of 5 stars

Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more

Company replied

Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ideal VPN for Expats

Perfect for Nvidia Shield TV
I mainly use the 2019 Nvidia Shield TV for streaming and for someone who moves around a lot, having a VPN app on the Shield is an absolute must. Unfortunately, not all VPN service providers have dedicated apps for the Nvidia Shield, or other Android TVs for that matter. For my needs, BulletVPN fits perfectly. Turn on the Shield TV, launch the Bullet VPN app, connect to a server. That's all there is to it.

22 December 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there, Thank you for leaving this amazing review. Please feel free to contact us regarding any concerns!

Rated 5 out of 5 stars

DSTV Issue Resolved

I had an issue that was addressed in a very timely and professional matter. This was the second time they responded quickly and efficiently resolving the issue.

3 December 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there, we are glad to hear that! Please feel free to contact us regarding any concerns!

Rated 5 out of 5 stars

Amazing response and support

The speed at which you guys responded to issues is super awesome. i totally enjoy your services and would recommend completely. Thanks guys.

5 December 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there, we are glad to hear that! Please feel free to contact us regarding any concerns!

Rated 5 out of 5 stars

The customer service was quick to reply…

The customer service was quick to reply to my query which was solved in no time! I highly recommend the company!

1 November 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello! Thanks for the wonderful review. Please do not hesitate to contact our Support if you have any troubles with the service. We are always more than happy to help!

Rated 5 out of 5 stars

Cheap and reliable VPN

Cheap and reliable VPN. If server shown workig- you can actually connect and use it. Speed is enought for browsing and downloading. App is easy to use. Got lifetime subscription deal from stacksocial.

30 October 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello Alex,
We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@bulletvpn.com! Have a wonderful day!

Rated 5 out of 5 stars

Excellent Customer Service

I had an issue with setting up the VPN. When I reached out in frustration Henry from the customer service team acknowledged me straight away.
He proceeded to get a technician to connect to my PC at a time and day of my choice.
The technician fixed the issues in minutes.
Seamless customer service from start to finish. A massive well done to Henry and the BulleVPN team.
I would recommend their service to everyone.

20 October 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there, We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@bulletvpn.com! Have a wonderful day!

Rated 5 out of 5 stars

Ideal VPN for Expats

I have used BulletVPN as my primary VPN for the past 2 years. I’ve yet to run into any problems with the service. While there are cheaper alternatives out there, you do get what you pay for. The BulletVPN app itself was sort of outdated but luckily that has been resolved with the latest updates. Would definitely recommend.

29 September 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello Fatima, We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@bulletvpn.com! Have a wonderful day!

Rated 5 out of 5 stars

Ideal VPN for expats

I've tried plenty of VPNs over the years for both personal and business purposes. Given that I travel a lot, I constantly need a VPN to connect to the various sites and apps that are strictly available back home.
I've been using BulletVPN for a couple of months now and all in all, the experience has been a positive one.
The BulletVPN app itself is easy to use and its ability to unblock geo-restricted content is second to none. I had one issue where I wasn't able to connect to a specific server for some reason and contacted BulletVPN's support as a result.
They got back to me fairly quickly and they fixed the problem.
Server speed is on the high side especially if you choose to connect to one of the UltraHD servers.
Similarly to other high-end VPNs, you get to use the superior WireGuard protocol. A VPN Kill Switch option is also available.
In all honesty, I was somewhat hesitant to choose the 3-year subscription but given that it costs only $3.39 a month and, as of now, it's all working as intended, I got more than a bang for my buck.

19 September 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello Rabab, We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@bulletvpn.com! Have a wonderful day!

Rated 5 out of 5 stars

I am using this VPN for one a half years

I am using this VPN for one and a half years and it is good with a here and there glitches. DSTV tried to block it but Bullet always found a way to work around the issues. Great service.

12 August 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there, We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@bulletvpn.com! Have a wonderful day!

Rated 1 out of 5 stars

The worst VPN you can buy

The worst VPN you can buy. Too slow, servers don't work specially for Kayo and DSTV. They say it will be fixed and they NEVER do. Any VPN in the market is better, hence, I canceled my subscription. Thank you for the WORST VPN SERVICE EVER.

10 August 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello ,

We completely understand your frustration and are sorry for any issues you have faced while using BulletVPN. Having said that, the ability to unblock various streaming channels from abroad is often affected by the counter-measures these channels take. As a result, our service will sometimes be unable to unblock a certain service. We had some issues with the two channels you mentioned and have resolved these issues since. Please give the mentioned channels a new try and let us know how it goes. If you face any issues don't hesitate to contact our support team, we are more than glad to help.

Rated 5 out of 5 stars

BulletVPN working well

With the new version of BulletVPN, it was really a
pleasure to have watched rugby on Saturday, 16 Jul 2022. For the full 80 minutes,
there were no problems (was watching on DSTV4).

With the previous version/s I always experienced problems, like break in
connectivity and lengthy re-connections.

A BIG THANK YOU to the BulletVPN team.

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Top notch vpn services

Top notch vpn services, very fast, sometimes you get a slow server but it doesn't last long.

Highly recommended

15 July 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there, Thank you for leaving this amazing review. Please feel free to contact us regarding any concerns!

Rated 5 out of 5 stars

I am going to be honest here and I will…

I am going to be honest here and I will say it's the best vpn til now and awesome thing that it's free and I hope it says that way because it's helping many students and other people and it has amazingly fast servers and the support team is fabulous helps and solves any problem you have and it's just the best I have tried 100s of other but they are paid and still not good and it's just the best... ❤❤❤❤

4 June 2022
Unprompted review
Rated 5 out of 5 stars

Great experience to date!

Great experience to date!

BulletVPN worked great for 10 months. My favourite streaming service ended up blocking the VPN. I reported it to the team - response times are usually pretty quick and they were able to address the issue.

Great to see they are actively making sure their product stays leading edge for existing customers

3 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

No VPN is perfect and sites will block VPN's. Bullet are very responsive and if you raise the issue within a day their technical team is able to resolve the issue.
Bullet strives for customer excellence and very happy to assist and get you back watching your favourites streaming service from abroad.

1 June 2022
Unprompted review
Rated 2 out of 5 stars

Worked great for several months

Worked great for several months. Then they rammed thru updates and problems started. Customer support staff is useless after multiple interactions. They just tell you to do clean re-install, which doesn't resolve the issue. Or they want to "ghost" your computer from remote access, which is too high risk for security reasons.

9 May 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there, We apologize for that. I understand your security concerns regarding the remote session, although our team is trying to give you the best support experience to help you with your matter. Please send us further info to continue your troubleshooting until your issue is resolved.

Rated 1 out of 5 stars

Streaming Kayo in UK does not work anymore

2021 in UK, streaming Kayo worked brilliantly, HD quality, never dropped out.
2022, poor speeds, and quality, continually drops out until "Error 008" & media playback issue found appear on Kayo. Asked Bullet why and when will this will be fixed. Response was do not know and do not have a timeline, please keep paying for an unusable service until we fix it... The only reason I have Bullet is to watch kayo.

Edit Re reply:
Yes obviously it's because of aggressive blocks on your service. Your a VPN trying to circumvent geo-blocking restrictions. The main issue is that you continue to advertise that your product works 100% with Kayo overseas which is blatant false advertising........

7 May 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello,
We understand your frustration. Unfortunately, the issue you have raised is totally out of our hands as it's caused by aggressive blocks implemented against services like ours. However, our team is working with the utmost energy to find a viable solution.

Rated 1 out of 5 stars

They force their own DNS

Used to use bulletvpn till I discovered they do force their DNS on their customers! do a DNS leak test after setting up any free DNS, and you will find out they force it all through them!
I contacted their customer support regarding this issue since a month ago, and they replied with the usual " Will get back to you ".
They do it at least with their Wireguard connections, did not test OVPN yet, but this practice does tell you a lot about who you should trust with your data!
I believe this should be investigated since it contradict their SLA and privacy policy.

26 April 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

Hello there. Please note that this case is being investigated by our technical team. We will notify you as soon as this issue is resolved. Keep in mind that we follow a strict no-logs policy which means that we store none of your browsing activities on our servers.

Rated 1 out of 5 stars

Works but server speeds are slow even…

Works but server speeds are slow even on "HD servers". Cant recommend unfortunately and not fit for video streaming.

22 April 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

We apologize for the problems you had while utilizing our service; this is not our usual level of assistance. In order to provide the finest possible service, we normally take our clients' happiness extremely seriously. It'd be fantastic if you could contact us again so we could start up where we left off and assist you to handle all of your concerns.
We regret once more the difficulties you've had, and we'll do everything we can to assist you as quickly as possible.

Rated 5 out of 5 stars

Bullet is ok

I'm with this service from one year. It support all vpn protocols, fast support team and very good speed.
Price not expensive.

15 February 2022
Unprompted review
BulletVPN logo

Reply from BulletVPN

We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@bulletvpn.com! Have a wonderful day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look