Bulldog Gear Reviews 

1,300
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and robust design of the products, finding them well-built and durable. Many also highlight exceptional customer service, noting quick resolutions and a professional, helpful approach. People frequently appreciate the smooth ordering process and efficient, speedy delivery. However, some customers noted significant delays in delivery and dispatch, with orders sometimes taking weeks. Others felt communication about delivery times and order status could improve, often receiving generic or slow responses. Additionally, some reviewers experienced issues with missing parts, faulty items, or manufacturing defects upon receiving products.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as sturdy, well-built, and... See more

Quality

People report positive experiences with quality, often describing products as perfect, sturdy, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting smooth and timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting positive... See more

Order

Consumers find order to be ambiguous, with some reporting easy ordering processes and fast delivery. However,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bulldog products are brilliant and their customer service is amazing. I had to take 1 star away as the instructions provided to construct the Nemesis Home gym were the most confusing instructions I ha... See more

Company replied

Rated 4 out of 5 stars

From order to completing set up of the equipment took an average of 8 weeks for several reasons, including missing items and some faulty items. The mark of a good team isn’t that processes are per... See more

Rated 4 out of 5 stars

Product great, delivery great! But the instructions, wow! They win a prize for the poorest printed, most badly written of anything i have ever experienced. If they got that bit right i would have giv... See more

Rated 4 out of 5 stars

Ordered an adjustable 2.0 bench which is excellent, very well built and designed. A small issue with a missing part from the delivery was quickly resolved by customer services. Overall a very good exp... See more



Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Gym
  5. Personal Trainer
  6. Weightlifting Area

About Bulldog Gear

Written by the company

Premium Gym Kit

Here at Bulldog Gear we are experts in the design and manufacture of top quality Strength & Conditioning Gym Equipment. We cater for the whole spectrum of gym facilities, from large Commercial Gyms and Independents to PT Studios & Home Gym spaces large or small. From large commercial gym rigs to top quality home gym rigs, squat racks and pull up bars we have something to suit every space.



Built for the best

Well known for our top quality heavy duty designs our kit is suitable for everyone - from those just beginning their fitness journey right through to elite level athletes, military and commercial fitness facilities.

Over a decade of industry expertise

Based in Staffordshire, Midlands UK we've been leaders in the gym equipment field for over 10 years.
If you want to hear more about how we came to be (and meet our founders) take a listen to our podcast episode "Bulldog Gear Founders" - Hosted by Andrew Tracey (Fitness Editor at Men's Health)
LISTEN NOW

Find us on YouTube

You may have spotted our kit on a number of YouTube channels such as Team Richey, Matt Does Fitness, Men's Health UK and Lucy Lismore to name but a few! Take a look at what we've been up to on our YouTube - Featuring everything from Gym Hacks, product insights & buyers guides and of course our Vlog.
WATCH NOW

In need of some gym inspiration?

Perhaps you're planning your own gym/fitness business venture or looking to outfit your own garage, garden or home gym space - take a look at some of the awesome spaces we have fitted out recently.
HOME GYM SERIES
COMMERCIAL
Free shipping on all orders.

SHOP NOW

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,300)

238 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor Customer experience!

Purchased a new wall ball mount to store my Bulldog wall balls. The product arrived, and the collars don’t fit the tubes. Promptly contacted Bulldog, explaining situation. Had an initial 2 emails with Dan exploring solutions that didn’t work. Asked what happens next getting on for two weeks ago now, sent several polite emails asking for an update. But am repeatedly being ignored, so am left with a wall mount I can’t use and out of pocket.

Awful customer experience! I’ve got a home gym full of Bulldog gear, love their products but they clearly don’t value customer experience! If you have no issues with your products they’re really good quality I’ve found and you’ll enjoy and get good use, but if you have any problems don’t expect your problem resolved or any sort of good customer service! Expect to be ignored!

Hugely disappointed Bulldog, you need to do better!

30 December 2025
Bulldog Gear logo

Reply from Bulldog Gear

Thank you for taking the time to leave this review and for your continued support of Bulldog products — it’s clear you’ve invested heavily in our equipment, and we do value that.

Regarding the wall ball mount, this is not a common issue, which is why our team initially explored several possible solutions with you. Unfortunately, it appears that the follow-up communication did not progress as it should have, and we recognise that the lack of a clear update over that period was frustrating.

While delays can occur when troubleshooting less straightforward issues, you should not feel ignored, and we accept that the handling of this case fell short of expectations from a customer service perspective. This feedback has been passed on internally so we can improve how unresolved technical queries are tracked and closed out.

We appreciate you highlighting both the strengths of our products and where we need to do better, and your comments will be used to improve the overall customer experience.

Rated 1 out of 5 stars

Poor Delivery Process and Customer Service

The delivery of a weights bench and dumbells took over a month with one pallet lost, and the courier company / bulldog gear blaming each other and me the customer. Two sets of the same weight of dumbells were then sent. There was a protracted process to get the correct set sent out. Automated customer services emails so frustrating. I would not buy from this company again.

14 January 2026
Unprompted review
Bulldog Gear logo

Reply from Bulldog Gear

Thank you for your feedback. Palletised deliveries can occasionally be subject to delays, particularly when consignments are handled across multiple depots,. Situations like this can take longer to resolve than standard parcel deliveries.

Once the issue was identified, replacement items were arranged, however we acknowledge that this process took longer than it should have and that the communication during this period did not meet expectations. We also note your comments regarding automated responses and are reviewing how we manage complex delivery queries more effectively.

We appreciate you sharing your experience, as it helps us refine both our logistics processes and customer support.

Rated 5 out of 5 stars

Bought this Open Hex Bar for my home…

Bought this Open Hex Bar for my home gym. I’ve been after a lighter weight and short one for a while and I’m so pleased with this purchase. It’s only 24kg and 140cm long so is super easy to use, move around and store. It really is perfect for my needs.

3 January 2026
Rated 5 out of 5 stars

Great range of equipment and programmes

Went on to buy the 100+ 15 minute workout book. Very straightforward and the download was very quick too. Also downloaded one of the free programmes too.
Had a look around the rest of the site and definitely tempted by some new kit for the home gym.

26 December 2025
Rated 4 out of 5 stars

Product great terrible instructions

Product great, delivery great! But the instructions, wow! They win a prize for the poorest printed, most badly written of anything i have ever experienced. If they got that bit right i would have given them a five star. But expect to spend 4/5 hours working it out, trial and error fashion!

2 January 2026
Rated 5 out of 5 stars

First class

Quality service along with quality equipment. The packaging was top notch but make sure you have 2/3 people to help lift it to the desired location. I got it for my garden gym and it’s perfect 👌🏻

2 January 2026
Rated 5 out of 5 stars

Great experience

I particularly liked the 'thank you for buying from us again' email i received after purchasing. Also trust bulldog gear quality

30 December 2025
Rated 2 out of 5 stars

Poor Customer Service

Bought a skipping rope for a gift and was offered a rope bag as a suggested add on - it seemed like a good idea so I added the £5 option to my bag. On receipt, I found that the skipping rope was supplied with a bag and the £5 purchase was a flimsy piece of fabric worth no more than £0.99 at a push. Contacted to request return at no cost to myself as I felt the “upsell” was misleading - not interested in even responding personally, just a “please refer to our returns policy” (where you pay to return items yourself) email. Wouldn’t recommend or buy from again, I always prefer to deal with businesses that recognise the importance of good customer service and don’t push unnecessary and over priced add ons!

19 December 2025
Bulldog Gear logo

Reply from Bulldog Gear

Thank you for your feedback. The skipping rope is supplied with a carry bag as standard. The item added at checkout was an optional accessory and we have looked into this on the website following your feedback.

We appreciate that in this instance the additional item did not meet your expectations in terms of value, and we acknowledge your comments regarding how optional accessories are presented during checkout. While our returns process is outlined in our policy and applies consistently to all orders, your feedback has been noted and will be reviewed internally to ensure product descriptions and recommendations are as clear as possible.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Rings & Ropes

Both my products arrived in great time, my Gymnastic rings and my replacement Rope for skipping, fantastic quality and always impressed with Bulldog Gear

5 December 2025
Rated 5 out of 5 stars

Amazing bench

Amazing bench. Actually folds all the way down to 13 cm height and fits under the sofa.

24 November 2025

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