I ordered a chair, and purchsed the "Worry Free Purchase protection". Shipping time was stated 25-30 days, I would be notified as soon as it was shipped. 30 days, still not shipped. EDIT: the compa... See more
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Review summary
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Reviews shaping this summary
Ordered a wooden coffee table and got a very different table. What I got was a flimsy plastic table that weighs nothing, looks completely different and has zero structural integrity. For almost 250 do... See more
Company replied
While the order was smooth, and the shipping somewhat smooth after initial lack of response, the item when received was shocking bare for the US$200+ pricing - one would expect a midrange to a sub pre... See more
Company replied
I’ve bought over six of there lights mainly because can’t find any site with same. Been happy with them though have had to do some minor reassembly because of poor quality control. There definitely a... See more
Company replied
Company details
Written by the company
BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
Contact info
United States
- bulbsquare.com
2.3
Poor
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our light arrived after a month with a…
Our light arrived after a month with a damaged driver box. I contacted the company and they sent a new box and bulbs in about 30 days. Our electrician had to replace every one of the discs and it was costly. Customer service was very responsive, quality control not so much. The light looks cool though.
17 April 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
This chinese place is a big scam
This chinese place is a big scam. It took 3 months to get a product that was terrible quality and damaged. Do not get scammed. My credit card company is disputing the charge now. Also, you may find the same product yiu liked at bulbsquare elsewhere, careful!, it could be another scam website (probably launched by the same people in china)
2 April 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Excellent services, professional, no pressure and I felt at ease shopping!!
After receiving my product, I thought I have missing a piece to complete my assembling of the product. The staff was so patient working with me to resolved my issue. It turned out I mistakenly thinking a piece was missing and instead blaming me, they were kindly pointed out the issue without 🫵😝
Love the lamp and the services!!
3 April 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
Scan site, shut this place down.
Spent $120 on a light, which obviously is not worth $120 when I got it, their margins must be huge. Took a month to get to me, didn’t work, had an electrician install and then install a $40 light I got from Lowes.
When I asked to return the item I get emails saying I need to send a video or the light being turned on and off to show that it doesn’t work. They refuse to refund me until this is complete.
This site needs to be shut down, scam site.
12 March 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Waste of Money!!!
I only gave two stars because the item looks nice. I ordered two floor lamps, about $450 each. First it took them weeks for it to arrive and the tracking was incorrect up until the day before it arrived. Then I get the products which are supposed to be "infinitely dimmable" with a remote control for the dimmer, but between two of them, neither of the remotes (which are cheaply made and look like a toy) work. I don't think the light is dimmable at all. The worst part is they came in two completely different light tones, one being very bright light and the other slightly warm light. I've e-mailed them but seeing all the crappy reviews I think I've just wasted $900+. I wish I'd checked for reviews. This is ridiculous. I'm so pissed.
6 March 2025
Unprompted review
Reply from BulbSquare
Dear Customer,
Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered with your order. We understand how frustrating this must be, and we appreciate you bringing it to our attention.
Our team has already responded to your email and is actively working on a solution for you. Please check your inbox for our response, and let us know if there is anything else we can do to assist you. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
Ivy
I should have gone to Temu
I ordered a floor lamp on 12 January 2025, for the sum of $505AUD. I sent numerous emails to request tracking information. On two occasions (approximately 2-3 weeks apart), I received an email reply to advise that the lamp cannot be sent by air due to the large size and that is is "at the port". So it appears that the lamp was "at the port" for 2-3 weeks. The lamp finally arrived on 5 March 2025. the lamp looks like it was thrown into a cyclone. There are many creases, folds, and marks all over the "material" part of the lamp. The item is completely damaged. For the price that I paid, I expect a high-quality lamp that looks like the photos on the website. The lamp that I received looks like it would cost $10 on Temu. I did not get what I paid for , and I am beyond angry. The phone number listed on the website does not exist. I sent an email with photos. I demanded an urgent response and refund. I am still waiting for a response. I submitted a product review on their website with photos. My review was removed. For those who are interested in purchasing from this company, don't be fooled by the stunning photos and marketing on the website. You do not get what you pay for. This item doesn't even deserve a 1-star review.
5 March 2025
Unprompted review
Reply from BulbSquare
Dear Michelle,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
We have responded to your email at support@bulbsquare.com. Could you please reach out to us so that we can discuss this matter further and explore potential solutions for any issues you may have encountered? We are eager to rectify the situation and improve your impression of our service.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
Ivy
Buyer Beware
Wiring is shoddy and dangerous, materials are cheap. No quality control whatsoever. Buyer beware.
4 February 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
I purchased solar lights for my lanai
I purchased solar lights for my lanai. They are beautiful. I contacted customer service with questions and they were very responsive. Thank you!!!
6 February 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
DO NOT USE BULB SQUARE
Do NOT EVER ORDER from this company. They take months to send replacements which do not work either!! They are swindlers and should be shut down. In
13 January 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Awesome experience!!!!!
My experience with Bulbsquare was extremely delightful. Bulbsquare had many different style light fixtures than most of the lighting company's out there. And most of the time I was dealing with Lexie, which made dealing with Bulbsquare as awesome as awesome can get!! thank you all again.!!!.
23 January 2025
Unprompted review
Reply from BulbSquare
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
This website is a total scam/fraud
This website is a total scam/fraud. I ordered two pendant light fixtures for $150usd each. The lights arrived (a month later) with faulty wiring (no ground wire!), and the fixtures were made out of cheap styrofoam that was stained. When I reached out to the company to request a refund, they ghosted me. Do not order from this website!!!
19 January 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
All 4 lamps arrived broken due to cheap…
All 4 lamps arrived broken due to cheap packaging .
Shipping replacement covered by « insurance » will take a month .
Not worth the hassle.
9 January 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Cheep Tat that they cant get right...
sent the wrong items. The items they sent that were correct are very poor quality, and don't match the product photos or description. Its premium prices for cheap tat.
Update: I contacted the email provided before posting this but didn't get a reply untill after I posted this review.
Update: I have now raised a claim with trading standards due to not providing me with the items I ordered. It is in progress now.
Update: I have raised a claim for fraud with my bank
Update: case opened with Action Fraud (UK police fraud agency)
15 January 2025
Unprompted review
Reply from BulbSquare
Dear Customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
Bulbsquare
poor customer service
I sent an email to cancel my order just 15 minutes after placing it, but they ignored my email completely and still charged my credit card. The customer service is very disappointing. I now understand why this website has so many negative reviews
30 December 2024
Unprompted review
Reply from BulbSquare
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
Terrible company
After waiting over two months, they sent me the wrong lamp in pieces. We had to wire this lamp and put it together. Customer service does nothing but argue. They didn't offer a solution and kept insulting my intelligence. Don't buy from this company. The product im stuck with is of cheap quality.
10 December 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Solar Lights
We ordered 2 solar lights for our driveway. One stopped working shortly after installation. Customer service agreed to send a replacement part. Love the look of the lights!
24 December 2024
Unprompted review
Reply from BulbSquare
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
The light fixture looks so amazing and…
The light fixture looks so amazing and very modern and unique you guys should try it.!
20 December 2024
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
Terrible customer service, inaccurate website description
Took six months for the light fixture to arrive, the company was completely unhelpful during this period. Once the product did arrive it in no way matched the description. I asked to return it and was told that I was out of the return window despite the fact that the return window elapsed while the light was in transit.
17 December 2024
Unprompted review
Reply from BulbSquare
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Thank you for some great lighting
I want to thank Rita and Bulbsquare for there great work and service for getting me some awesome outdoor lighting and going back to order more to finish of the house thanks again
23 November 2024
Unprompted review
Reply from BulbSquare
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
worked well
worked well, i had one issue and they resent what was needed rush shipping.
27 November 2024
Unprompted review
Reply from BulbSquare
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
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