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We are buying a property and they are dealing with the warranty.
Because of there lack of urgency and professionalism we are at risk of loosing the sale of our current property and loosing our new home.
Was told it has been sat with the director for 24 hrs and this was 4 days ago still yet for it to be sent to the solicitors etc.
At all costs avoid and use and alternative provider.
A really dreadful experience. I have had to commence legal proceedings against Buildzone.
I’m 18 months on from making a completely non-contentious claim for something clearly with the policy and have not received a penny. All I have had is stalling tactics and numerous repeat requests for more documents and information. They have passed the case to a third party and have seemingly washed their hands of it.
Do yourself a favour and look elsewhere.
Despite agreeing a claim and instructing work to take place, the claim has not been paid, despite promises to pay it. They site ‘administration’ mistakes. Still not been paid …….
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