Building Plastics Wales Ltd Reviews 8

TrustScore 3.5 out of 5

3.6

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Company details

  1. Home Improvement Store
  2. Building Materials Supplier
  3. Do-it-Yourself Shop
  4. Plastic Products Supplier
  5. PVC Windows Supplier
  6. Store

Written by the company

National Coverage throughout the UK using our own vehicles and specialist courier companies. 99.9% of the products are stocked ready for Same Day dispatch. Sign up to our special offer newsletter today and don't miss a bargain. Are you trade? Why not open up a trade account. Building Plastics (Wales) Ltd is a small but rapidly expanding family run business, founded in 2010 and re-branded in June 2014, operating out of our trade counter and warehouse in South Wales. Building Plastics supply Home Improvement products to the Trade and DIY, through their Trade counter and Online Store. We deliver all over the UK and Ireland using our own Vehicles and specialist courier services. Our mission is: To provide a service to the trade and public and to take advantage of the opportunities that exist for sales on the internet providing national coverage through-out the UK and Ireland. To perform for our customers the highest level of products supply services at fair and market competitive prices. To ensure the longevity of our company through repeat and referral business achieved by 100% customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes. To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers and customers


Contact info

3.6

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Always fast delivery

Always fast delivery. Good products. We will buy from them again, as we have done twice already. Always a fantastic experience.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Easy to order. Sent out super quick, pls Ed the order and the item was sent, tracking number provided within the hour. well packed, good quality item. Would definitely recommend this company. Thank you building plastics for your outstanding service

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Sorry can’t give a proper response due…

Sorry can’t give a proper response due to the fact that I still haven’t received my order (post office strike)
If you can help speed up the delivery 🚚 I would greatly appreciate your support
I need this done in order to finish the roof of my house for winter

6 December 2022
Unprompted review
Building Plastics Wales Ltd logo

Reply from Building Plastics Wales Ltd

I am deeply sorry you have not received your order yet; it is virtually impossible for us to contact the Royal mail at the moment as they do not answer support calls and respond to emails. Your order was sent out the same day as you ordered 1st class signed (our economy service that you choose).
Unfortunately like the majority of the UK, online suppliers are up against it with not only the Royal Mail but with all our courier companies due to the industrial strikes. I am sorry you felt the need to vent your frustration on us and give us a 1-star review because it does not give a true impression of our company and your unfair review as profound consequences on potential new customers.
We make our customers aware of the delays were ever possible with anything going out with the Royal mail and with it being all over the media 24-7 I thought you might have been more understanding. We welcome all feedback good and bad if it gives a true reflection on our company although I hope that when customers read your review, they see that it is unfair in the current situation.

Rated 5 out of 5 stars

Building plastics are the best.

Absolutely spot on folk here with fabulous service. They even rang me to inform me my order would be a couple of days late. Great team offering genuine products at value cost, backed up with marvelous customer service. Highly recommendable company & products 100%.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round - friendly and helpful advice given by all staff at the shop, great communication regarding delivery times and dates and fast delivery. Will use this company again for future projects and highly recommend to others. Thanks!

15 April 2022

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