He listened to my request in great detail, helped me figure out how to activate the SIM card and answered many of my questions about the SIM card and my tariff. All in all a very responsive and caring... See more
Company replied
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Some time in rain signal doesn’t work then I switch on and off again and again then start work and after sometime again happen the same in a bit rainy weather.also not work sometime in damrak centrum... See more
Company replied
Maryam was really helpful and friendly. She deserves a rise! However, I will have to cancel my contract because you guys do not offer eSIM and I have a new phone that only accepts eSIM.
Company replied
Amira is a great assistant, very help full, and gives a personal touch to her services. Praying i get her every time i run into technical difficulties .
Company replied
Company details
Written by the company
Hallo, wij zijn Budget Mobiel, onderdeel van Budget Thuis. Aanbieder van sim only abonnementen voor mobiel bellen, sms’en en internetten via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. En dat tegen een zo laag mogelijke prijs. Combineer je onze producten Budget Energie, Budget Alles-in-1 en Budget Mobiel? Dan profiteer je elke maand van combikorting. Bovenop de al lage prijs voor Internet & TV en Sim Only.
Contact info
Reguliersdwarsstraat 58A, 1017 BM, Amsterdam, Netherlands
- budgetmobiel.nl
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very poor experience with this…
I had a very poor experience with this company. First, they do not offer eSIM, which is already a big limitation in 2026.
More importantly, the way they handle contracts is extremely rigid and not customer-friendly. I received a very small discount of €30, but when I wanted to cancel, they charged me €120 as a termination fee (50% of the remaining contract). There is clearly no proportionality between the benefit received and the penalty.
When I raised this issue, they refused to even consider a reasonable solution and simply hid behind their terms and conditions. No flexibility, no real customer support, just copy-paste responses.
This kind of approach might be legal on paper, but it is far from fair or customer-oriented.
I would not recommend this provider if you value transparency and fair treatment.
22 April 2026
Unprompted review
Reply from Budget Mobiel
Thank you for taking the time to share your experience with us. We are sorry to hear that you found our service disappointing. That is certainly not the experience we aim to provide to our customers.
We understand that the termination fee and the conditions surrounding your contract have raised questions and caused frustration. While these conditions are part of the agreed contractual terms, we understand that they may have seemed unreasonable in your situation.
We are also sorry to read that you experienced our communication as insufficiently personal and solution-oriented. We take that seriously, as good service and clear communication are very important to us.
We will take your feedback regarding eSIM, our contract terms, and the way your case was handled into consideration for evaluation. We appreciate you bringing this to our attention.
If you would like us to review your situation again, we kindly invite you to contact us via [020 205 55 55] with your customer details, so we can see together whether there is anything further we can do for you.
Budget webcare
Mandy
terrible
terrible! it happened that two times I talked with the customer service. a very impolite girl! second every few days I recive notofication that internet is finished and charge it. I didn't have this problem with Lebara, dezpite I was using instagram in that time and now I don't use any other apps from my mobile only watsappnot satisfied!
9 March 2026
Unprompted review
Reply from Budget Mobiel
Hi Persila,
Thank you for your feedback. We’re sorry to hear about your experience with our customer service this is not the standard we aim for.Regarding the data notifications, we understand how frustrating this can be. We’d be happy to check your usage and help find the cause.
We appreciate your input and are here to help if you reach out again.
Kind regards. Tanja
Budget Webcare
Hajar was absolutely incredible!!
Hajar was absolutely incredible, really easy and lovely customer service! He solved my problem in 2 minutes - 10/10 service
2 March 2026
Unprompted review
Reply from Budget Mobiel
Dear Lily Rae,
Thank you so much for your kind words! We’re very happy to hear that Hajar was able to assist you quickly and provide such a positive experience. We’ll be sure to pass along your feedback to her :) If you need anything else in the future, don’t hesitate to reach out. We appreciate your 10/10 review
Kind regards,
Nikki
Budget webcare
Was a good conversartion and very…
Was a good conversartion and very useful and Hajar was efficent so thank you
4 February 2026
Unprompted review
Reply from Budget Mobiel
Dear Val,
thank you for the great review! We're very happy to hear that you had a good conversation and that Hajar was able to help you out :)
kind regards,
Nikki
budget webcare
It was so smooth and Dylan is a nice
It was so smooth and Dylan is a nice, friendly person and i liked the service so much
26 January 2026
Unprompted review
Reply from Budget Mobiel
Hi Adil,
Thank you for your lovely review! We’re glad everything went smoothly and that Dylan made your experience so pleasant.
Tanja
Dylan helped me very quickly and…
Dylan helped me very quickly and professionally, he was also polite and kind.
Thanks for this.
26 January 2026
Unprompted review
Reply from Budget Mobiel
Hi Jekaterina,
Thank you for your kind review! We’re glad Dylan assisted you quickly, professionally, and kindly. We appreciate your feedback!
Kind regards,
Tanja
Very fast in finding a solution for the…
Very fast in finding a solution for the problem I have and very helpful. Good job Dylan
26 January 2026
Unprompted review
Reply from Budget Mobiel
Hi Chitic Alin,
Thank you for your review! We’re glad Dylan quickly found a solution and was so helpful. Great to hear!
Kind regards, Tanja
Alyssa was good in answering the…
Alyssa was good in answering the questions promptly. Thank you for the support
8 January 2026
Unprompted review
Reply from Budget Mobiel
Hi Lavanya,
Thank you for your feedback! We're glad Alyssa could help you! :)
Kind regards,
Wim
Best in Netherlands
I had never problems with network, even abroad. And I am traveling a lot. Good prices and fast contact with support. I really recommend it!
8 January 2026
Unprompted review
Reply from Budget Mobiel
Dear Pawel,
thank you for the great review! We're happy to hear that you're satisfied with our service :)
Kind regards,
Nikki
Hajar has been so helpful and…
Hajar has been so helpful and supportive towards me and my problem that occurred and in less than 24 hours she fixed everything. She's the best 👌👍😍🥰☺️💖
6 January 2026
Unprompted review
Reply from Budget Mobiel
Dear Stefan,
Thank you for the kind review!
We're very happy to hear that you're happy with our service and that Hajar was able to fix your problem! :)
If you have any other issues or questions in the future, please feel free to contact us again ;)
Kind regards,
Nikki
Maryam was helpful and solved all my…
Maryam was helpful and solved all my issues
5 January 2026
Unprompted review
Reply from Budget Mobiel
Dear Chanaka,
Thank you for the great review!
We're very happy to hear that Maryam was able to help you solve your issues! :)
Kind regards,
Nikki
Amazng service!
Amazng service!
They unmasked private numbers that spamcalled me making my police reports way better this is service!
18 June 2025
Unprompted review
Reply from Budget Mobiel
Hi Daisy,
Thank you so much for the great review! We're thrilled to hear that you're happy with our service and that we could help resolve your issue. :)
Kind regards,
Nikki
Alyssa resolved my issue promptly and…
Alyssa resolved my issue promptly and professionally.
12 December 2025
Unprompted review
Reply from Budget Mobiel
Hi E.,
Thank you for your nice review regarding Alyssa! 😀
Greetings,
Ruby
Very good, very helpful
The live chat operator Maryam was very professional amd helped me to solve my issue with the SIM cards not being delivered
10 December 2025
Unprompted review
Reply from Budget Mobiel
Hi Denys,
Thank you for your nice 5-star review regarding Maryam! 😊
Greetings,
Ruby
Was a great chat with Naoual
Was a great chat with Naoual. All was sorted swiftly!
8 December 2025
Unprompted review
Reply from Budget Mobiel
Hi Moemous,
Thank you for your nice review regarding Naoual! 😊
Greetings,
Ruby
Super Kind and patient
Naoual was very patient and kind, it’s the best support I have got 😊
5 December 2025
Unprompted review
Reply from Budget Mobiel
Hi Amr,
Thank you for your nice review regarding Naoual! 🙌
Greetings,
Ruby
Good Customer Service from Dylan
Good Customer Service from Dylan. Answered all my questions proactively. Good support!
2 December 2025
Unprompted review
Reply from Budget Mobiel
Hi Julie,
Thank you for your nice 5-star review regarding Dylan! 👏
Greetings,
Ruby
Great assistance
Had to cancel my subscription because I moved abroad. Dylan was very helpful and efficient.
1 December 2025
Unprompted review
Reply from Budget Mobiel
Hi Lara,
Thank you for your nice review regarding Dylan! 😊
Groet,
Ruby
Joy is the best
24 November 2025
Unprompted review
Reply from Budget Mobiel
Hi Brino,
Thank you for your nice review regarding Joy! 😁
Greetings,
Ruby
Professional and Kind
Professional, kind and helpful. Alyssa helped me a great deal and I am very thankful!
19 November 2025
Unprompted review
Reply from Budget Mobiel
Hi Ruan,
Thank you for your nice review regarding Alyssa! 👏
Greetings,
Ruby
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