Absolutely deplorable customer service experience... They want you to submit the information for a quote guaranteeing to make sure they have the lowest price. Then when you send them a direct link to... See more
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Ordering with a credit card was simple just like anything else, Their price was a little lower than most places online. The company called to confirm shipping and called again to make sure everything... See more
Company replied
Pretty much the mailbox post I wanted and purchased to replace a similar post that had been damaged. Easy to order and arrived quite quickly, within the same week (I think I ordered Fri/Sat and had it... See more
Company replied
great, friendly 'real person to person' customer service, quick responses, prompt delivery, free shipping ... one of my more pleasant shopping experiences in a long time!, especially in this techno wo... See more
Company replied
Company details
Written by the company
Budget Mailboxes is the #1 Online Retailer of Commercial and Residential mailboxes. We offer dedicated phone support for our customers and are available to answer questions or assist with orders. We also offer coordinated Cluster Mailbox installation services as an additional option to any CBU mailbox purchase.
Contact info
3941 Park Drive, 95762, El Dorado Hills, United States
- (866) 707-0008
- support@budgetmailboxes.com
- budgetmailboxes.com
4.0
Great
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The Whitehall Deluxe Custom Mailbox…
The Whitehall Deluxe Custom Mailbox with Side Plaques was easy to install on our existing Whitehall Post and Bracket.
10 January 2023
Reply from Budget Mailboxes
Thank you for your review! We are very glad to hear the installation process was easy with your Whitehall items. If you have any mailbox needs in the future, we hope you will keep us in mind!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
The mailbox was very good quality
The mailbox was very good quality! I added 3 coats of Rustoleum gloss paint to seal it from the outdoors elements.
10 January 2023
Reply from Budget Mailboxes
Thank you for your review! We are glad to hear you are pleased with your Imperial Mailbox. Especially with extra coats of Rustoleum for protection, it will surely last for many years to come!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you for sharing your experience!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Mailbox looks great very sturdy
6 January 2023
Reply from Budget Mailboxes
Thank you so much for your review, Michael!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you for your review, Joanie!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Order processing & delivery
Order was processed and delivered in an accurately and timely manner.
6 January 2023
Reply from Budget Mailboxes
Thank you for sharing your experience!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you so much for your review!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
The cuff for the mailbox cracked when…
The cuff for the mailbox cracked when the post was hit by a car. I ordered the cuff. Now, no one would know that there was a problem.
29 December 2022
Reply from Budget Mailboxes
We’re glad to hear you’re pleased with your mailbox post cuff. Thank you for taking the time to leave a review, James!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Great experience
Very helpful person on the phone making sure the custom order was correct. The mailbox that I ordered came ahead of schedule. Beautiful design and quality.
9 January 2023
Reply from Budget Mailboxes
We are so glad you had a great experience, and we thank you for sharing your review, James! If you have any mailbox needs in the further we hope you will keep us in mind.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
I still have not received the product…
I still have not received the product event thought I received a shipping notice. I have informed customer service of this and have not received a reply.
12 January 2023
Reply from Budget Mailboxes
Thank you for taking the time to reach out and leave a review, we are very sorry your experience has been less than ideal. Our Customer Relations team has initiated contact with both FedEx and the vendor to reach an expedient resolution.
We do apologize for the missed communication when you sent your email on the 5th. Our team has responded to you via email, and we will follow up until the situation is taken care of.
This kind of delay is certainly out of the ordinary. We are very grateful for your patience with us, and we will work to ensure your order is received as quickly as possible.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
I was contacted after the purchase for…
I was contacted after the purchase for clarification of mailbox and post combination to be sure all pieces have been purchased. During the purchase, I left a note of the post I owned. I just needed a new mailbox. I have all the support accessories.
21 December 2022
Reply from Budget Mailboxes
Thank you so much for your review! We strive to offer the best support to our customers to ensure an excellent experience. We hope you keep us in mind for any future mailbox needs!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Great product
Great product, user friendly website, quick shipping and delivery. Very satisfied!
29 December 2022
Reply from Budget Mailboxes
Thank you so much for your review! We're glad you had a great experience and we hope you'll keep us in mind for any future mailbox needs!
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Perfect Deliver & Perfect Condition.
The mailbox came on its own pallet shrink wrapped and well boxed. The mailbox was completely assembled and all I needed was for the USPS to come key their section.
2 January 2023
Reply from Budget Mailboxes
Thank you for your review, Richard! We strive to provide excellent service and we’re glad you had a great experience. We hope you’ll keep us in mind for any future mailbox needs.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Excellent service & an excellent product!
The mailbox was delivered promptly (the next day) and configured as specified. It is a sturdy, beautiful mailbox (who would think to say a mailbox is beautiful- you will know when you start looking at the ones in your neighborhood).
19 December 2022
Reply from Budget Mailboxes
Thank you for sharing your experience, Susan! We’re so happy to hear your order reached you promptly. We strive for all orders to reach customers as quickly as possible.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
My experience after ordering my 4C mailbox unit for my…
I had ordered a 4C mailbox unit for my 3 family building in Brooklyn, NY and was pleased with the professional sales & service that Mr. Mario Gallinar provided me. My original choice was no longer available, so he helped me select the best unit that suited my tenants' mail and package storage needs.
The unit arrived by the selected delivery date & time and the driver even assisted in bringing the unit to my bldg for my tenant.
Unfortunately, due to extenuating circumstances, I had to return my purchase. Salsbury's customer service continued as Ms Roxana Gomez made the return process easy and even helped me secure the names of some LTL trucking co's to pick up my box.
In these days when customer service is outsourced outside the country, it was a breath of fresh air knowing that there are still companies that provide genuine customer support and professional service, even after they have been paid. I highly recommend Salsbury for the products and especially for their service. Happy Holidays. JoeC, Brooklyn NY
28 December 2022
Unprompted review
Order came faster than anticipated and…
Order came faster than anticipated and was exactly as ordered...seemless transaction
23 December 2022
Reply from Budget Mailboxes
Thank you for your review! We’re so happy to hear your order reached you faster than expected. We strive for all orders to reach customers as quickly as possible.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
There's no long waiting on the phone and you can speak to a real person who's personable!
The assistance I received was very helpful. He was very professional, attentive and courteous. He was patient to ensure my order was complete.
Thanks for your help.
16 December 2022
Reply from Budget Mailboxes
Thank you so much for your review, Ginny! We’re glad our team was able to get everything taken care of for you.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Mail slot
The details for the mail slot I wished to buy were not clear/complete. I called the company, the staff person was quite knowledgeable and helpful. She couldn't answer my questions totally and went the extra distance without being asked to go to the manufacturer to get the answer. Now, that is service. Rare these days.
1 December 2022
Reply from Budget Mailboxes
Thank you for your review! We are always happy to help, and we’re glad you had a great experience. We hope you’ll keep us in mind for any future mailbox needs.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Reply from Budget Mailboxes
Thank you for sharing your experience, Rick! We hope to see you again for any future mailbox needs.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
Amazing - Professional - Customer Service
I am so impressed with Budget Mailboxes. They are professional, smart, and really care about the customer experience. It was such a pleasure dealing with a company that actually cares about the customer. They returned calls on time and never dropped the ball. Amazing people, thank you so much especially Rebecca and Meridith!!
1 December 2022
Reply from Budget Mailboxes
We’re so happy to hear about your experience with Rebecca and Meredith! We’ll be sure to pass along your feedback and we hope to see you again should you have any future mailbox needs.
Budget Mailboxes Support | 866.707.0008 | support@budgetmailboxes.com
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