they are good to be honest and they help you to do the booking so fast whatever the price they show on the ad it is the same when you do the booking as well. That’s what I love it was so nice to do m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using it and it all went reasonably smooth. There was some hiccups initially with prices until I realized that it was set to USD, a trap that truly does irritate me when booking air fares.... See more
Company replied
Hi, I just completed a booking on budjetair.com.au The process went smoothly until the final payment stage, where the price changed unexpectedly: - Initially shown: $489.00 - At payment:... See more
Company replied
Everything all good. Just some feedback below: The E-ticket I received from BudgetAir did not have the terminal details on it. I was at the incorrect terminal (in Jeddah) then rushed via taxi... See more
Company replied
Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the company
Contact info
4.0
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's quite simple to book and no extra…
It's quite simple to book and no extra fees i think.
20 July 2026
Reply from BudgetAir.com.au
We are so glad to hear that you found the booking process simple and straightforward. It's wonderful to know that you didn't encounter any unexpected charges. Thank you for your positive feedback!
Reply from BudgetAir.com.au
We are absolutely delighted to hear that you found our booking process, pricing, and service to be exceptional. Thank you so much for your wonderful feedback!
PROMPT AND POLITE
Everything went as well as I'd expect....
Pretty sure I spoke to customer service about the second leg of my flight..
Promp and polite.
15 July 2026
Reply from BudgetAir.com.au
We're happy to hear that your experience met your expectations and that our customer service team was prompt and polite in assisting you with your flight. We appreciate your positive feedback!
Absolute garbage tbh I booked the flex…
Absolute garbage tbh I booked the flex option had to change the flight and the customer support told me a lot of excuses about the airline policies after selling me the option???
17 July 2026
Reply from BudgetAir.com.au
Hello Anton,
The feedback regarding the premium service package and the experience with the modification request has been reviewed.
The purchased service package is designed to waive the agency's administrative fees when changing travel dates. This option does not alter the core rules of the airline ticket itself. The terms and conditions, which are displayed and accepted prior to purchase, outline that if the airline rules strictly prohibit date changes on a specific ticket category, the waiver cannot be applied to modify the flight.
We will reach out to you immediately to explain this with proof to assist you.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com.au
We're so glad to hear you found our service easy and affordable. Thank you for your wonderful feedback!
Reply from BudgetAir.com.au
We're happy to hear that your experience was smooth. We appreciate your positive feedback.
Comparatively Good pricing ..first time…
Comparatively Good pricing ..first time in budget air ..was worried when the ticket arrived a bit late ..happy with the service so far..travel date is in December..!
17 July 2026
Reply from BudgetAir.com.au
We're so glad to hear you found our pricing good and are happy with our service so far! We understand your initial concern about the ticket delivery and appreciate your patience. We hope you have a wonderful trip in December!
Reply from BudgetAir.com.au
We're so glad to hear that everything was perfect for you! Thank you for sharing your positive feedback with us.
I have had tickets from budgetair…
I have had tickets from budgetair couple of times and my experience is very good.
20 July 2026
Reply from BudgetAir.com.au
We are so happy to hear about your very good experiences with us! Thank you for your kind words and for choosing our services multiple times.
Reply from BudgetAir.com.au
We are so glad to hear that you found our fares affordable and our processing reliable and easy. Thank you for your wonderful feedback!
Reply from BudgetAir.com.au
We are so glad you found our booking process easy and our prices competitive. We appreciate your positive feedback!
I paid an extra $84 for ticket…
I paid an extra $84 for ticket flexibility, had an unavoidable visa issue, and asked for a refund within 12 hours. They denied it, saying it's not a "covered circumstance." Taking money for flexibility and giving zero support is an absolute scam. Unacceptable behavior from a brand.
16 July 2026
Reply from BudgetAir.com.au
Hello Sagar,
Thank you for sharing this experience. Spending extra for ticket flexibility and then finding a refund request denied due to specific coverage rules is a stressful situation, and, understandably, this outcome feels unacceptable.
The ticket flexibility option provides specific cancellation coverage based on the predetermined terms outlined at the time of selection. When situations fall outside those criteria, airline regulations usually restrict the options available. However, ensuring you have the necessary support remains the priority. Someone from the team will contact you shortly to review the booking details and provide better clarity regarding this protection plan.
Kind regards,
Leo
Verónica made a really great service
Verónica made a really great service, she answered all my questions, thank you for your important help.
16 July 2026
Reply from BudgetAir.com.au
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such excellent service and was able to assist you thoroughly. We appreciate you sharing your positive experience with us.
No credit card surcharge and price was…
No credit card surcharge and price was not changed during payment.
19 July 2026
Reply from BudgetAir.com.au
We appreciate you taking the time to share your experience. We are pleased to know that our pricing and payment process met your expectations.
Great If Your Plans Are 100% Locked In
Booking with BudgetAir.com.au was incredibly easy! Just make sure all your details are 100% correct before finalising, as any post-booking changes or cancellations come with steep fees. If your travel plans are completely locked in, this is the perfect place to get a great deal.
16 July 2026
Reply from BudgetAir.com.au
We're so happy to hear that booking with us was incredibly easy for you! We truly appreciate your excellent advice regarding double-checking details before finalising, as changes can incur fees. We're glad we could offer a great deal for your travel plans. Thank you for your positive feedback!
I used this company for the first time.
I used this company for the first time.
And it turned out to be amazing, the services was fantastic according to my plan.
I would recommend to my friends and families.
16 July 2026
Reply from BudgetAir.com.au
We are so happy to hear that your first experience with us was amazing and that our services perfectly matched your plans! We truly appreciate you recommending us to your friends and family.
My experience with this method…
My experience with this method Everything was just perfect! Booking through with BudgetAir.com.au is absolutely amazing. Never had any problems. I would book through them again.
I would highly recommend them
16 July 2026
Reply from BudgetAir.com.au
We are absolutely thrilled to hear that your experience was perfect and that you had no problems at all! It's wonderful to know you would book with us again and highly recommend our services. Thank you for your kind words!
Reply from BudgetAir.com.au
We are glad our pricing and booking process met your expectations. We appreciate your feedback.
The worst customer experience you can…
The worst customer experience you can ever have...avoid booking with this company
they have cancelled our ticket by mistake and wouldn't fix the issue or compensate us in any way... and on top of that the refund took around 3 months.
Highly NOT recommended
1 June 2026
Unprompted review
Reply from BudgetAir.com.au
Hello Michael,
Thank you for sharing this experience. Facing an unexpected ticket cancellation and experiencing a three-month delay for a refund is a very stressful situation, and, understandably, this caused a great deal of frustration.
The booking records indicate the cancellation was processed following the confirmation received on the account. Once a cancellation is initiated, the timeframe for the funds to be returned relies entirely on standard airline processing periods, which can unfortunately take several weeks to complete. Someone from the team will contact you shortly to review the transaction history and provide better clarity regarding the cancellation details.
Kind regards,
Leo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.