Budget Deutschland Reviews 

One of the worst car rent company
One of the worst car rent company, Please stay away from them at all cost, it just try their best to scam their customer at all time.
As I booked car in Memmingen on 14/Feb/25 due to flight issues, I was end up in Munich just an hour late.I went to Budget desk in Munich and try to get a car from there and prepare to pay the difference. I was thought it should be a simple thing to do but it's end up as a big mess and wase me a whole day and still couldn't get a car that I have booked from Budget. So I have to hire a car from other company instead.
At first Budget said I have to go to Memmingen to get the car that I have booked, then they told me, they can give me a car at cost of €150 for a day to go to Memmingen to get my car and to let me to think about that offer. When I Just decided to go with that offer then they told me that everything is alright and I can take a car from Munich and return it to Memmingen at end of rental. Happy wait and see, just before I try to sign the final paper, I have noticed that the final price is from €260 jump to €1200. I start to question the price difference then I been told with all kinds of excuses plus they think the €260 is prepaid price even it's clear said in the book document it's full price. Once they realized they can't argue on that point then they told me they have made a mistake they will cancel that contract and I have to go to Memmingen to get my car for my original booking and in the same time €150 a day car option is disappeared from their desk as well. So I took a Uber from Munich to Memmingen with two kids and hoping we could get the car that I have booked from Budget and would not be too late for the time as we don't want to drive in the dark on the snowy road. When we get to Memmingen Budget desk then they told me there is no car for me as my booking has been canceled from their system so I told the whole story the nice guy in Memmingen Budget desk then he think such things should happened at all.
1> Budget Munich has way much more cars and they should get me a car from there.
2>If they canceled wrong contract that they have made and they should keep my original booking in the worst case but not to cancel all and told me to go to Memmingen.
There is the bit of taste as a once of Budget customer.

Please don't go through as what I have to go through.
Please stay away from that company!

Worst service I have ever experienced. The shop is closed and extra charges have been applied to my credit card.

Avoid at All Costs!

I had an appalling experience with this car rental company, and I would strongly advise others to steer clear. Following my rental, I discovered an unauthorized charge of €880 on my credit account, far exceeding the agreed total of €483.60. This was shocking, to say the least.

Worse yet, the company falsely claimed I returned the car late, attempting to impose an additional day’s charge, even though the car was returned only three minutes past the rental end time. The terms of the rental clearly do not support this charge, and any delay in processing the return is their responsibility, not mine.

What truly added insult to injury was their complete lack of customer service. I reached out three times via email and made one phone call, only to be ignored and shut down every time. It is clear that they have no interest in resolving customer concerns and are instead focused on taking as much money as they can, whether legitimate or not.

This company’s behavior is unethical, and their overcharging practices border on a scam. I strongly urge anyone considering renting a car to choose a different company—this one is nothing but trouble. I will be taking further action!!

Do better, or expect to lose even more customers.

I rented a car at Munich Airport for 2 days and drove a little over 100 km ( car used 3.7 L/ 100 km). Returned the car after filling it up at the Airport Agip station less then 2 miles away and was charged almost 22 Euros for a refueling by Budget. Even after sending in my receipt I was told it was incorrect. Not the first time this has happened to me with Budget and I will never use them again. Forgot to mention that there is no one at the Airport to accept the return and hand you a receipt. All done after the fact which of course is how they run their scam. Stay away from this company.

I usually rent from Europcar or Sixt when I travel to Germany (which I do a few times a year). This year in April I rented from Budget for the first time, mainly because they had the best price through United Airlines. When I picked up the car at Stuttgart Airport, I already felt a bit uneasy when the car (black color) was parked in a very dark corner of the underground parking garage and still wet from the car wash, which made it impossible to inspect it for prior damages. When I returned the car, everything looked fine, but I was not even at the gate when they sent me the bill. To my surprise, it included a EUR 800.00 repair estimate for a tiny scratch of about 1.5"! Since I always treat rental cars as if they were my own (i.e. very carefully) and I had parked the car in an enclosed garage for the entire week, I am absolutely sure that I did not cause this scratch. However, they did not even wait for a response or explanation but charged my credit card immediately on the day of the rental car return for the entire amount (which even included a charge for loss of rental income, although those tiny scratches will never be repaired while the car is in the rental fleet, so it is a bogus charge - basically a scam). I am pretty sure that they aim at customers from abroad who can't do anything about those fraudulent charges once they sit in the plane, which may explain the immediate charge to the credit card. I will certainly never rent from Budget again and just canceled two future one-week rentals. To me it looks as if they subsidize their cheap rental rates with ancillary income from those "repair estimates". My advice would be to rent from other car rental companies (I never had any problems in more than 25 years of renting from Sixt, Europcar or Hertz). It may cost a bit more, but at least they do not "take you for a ride" by squeezing additional money out of you (unless you are really responsible for damages, in which case it may be justified).

The worst company ever to rent a car with. Not only they took my 100 Euro Deposit, they also charged me additional fees which I was not aware about. In addition, I also paid full insurance to avoid such issues occurring but they found another way to take the money off people. When I contacted them, they advised that I had agreed the terms & conditions which the employee who actually gave me the keys advised me to make sure the gage is full and no need to worry about anything else. Liars!!! I have rented plenty of cars before and this is the worst service I ever had.

Nothing worked according to what a booked - had to redo the entire booking

Having had a really poor experience with another car hire company in Italy, I approached my next car rental, with Budget in Munich with trepiditation.

The comparative experience in terms of picking up the car and returning it, in broadly similar circumstances as to the type of car, the length of hire and the use of the car could not be any starker.

Pick up took a little time due to computer system issues, however, the politeness of the staff member I was dealing with was exemplary. Instructions as to finding the car and exiting the airport were good.

The car was in good condition and was entirely fit for purpose.

Return was super-efficient: it took no more than three minutes from parking the car to signing off the contract.

Well done!

Renting the vehicle was without problems. During the car return, the office was closed even though it was still during the working hours, and they charged us late return for no reason, even though we dropped off keys at the empty office.

First time I had remarks on a returned car.
Long line to get a customer representative.
Unfriendly attitude: when retrieving the car, return the car and once again talking to a customer agent.
Everyone had the attitude: talk to someone else
Received additional mail with found damages - after the car was returned. No electronic contact info - no response on phone by alleged person Jasmin Maier.