I was not able to login due to "account not available, please contact customer service", but I contacted customer support and BTCC solved the problem within 3 days. I am very nice surprised about BTCC... See more
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I joined the exchange coz they were offering bonuses for depositing. After I made a profit n try to withdraw the exchange halted my funds for a month. After talking to support endlessly they took away... See more
I’ve had an extremely frustrating experience with BTCC. It’s been over 6 months since I first contacted their support team about my blocked funds, and nothing has been resolved. I still canno... See more
The copy trading feature lets me replicate top-performing traders strategies. Filters make it easy to find leaders based on profit and loss records, win rates, and trading pairs.
Company details
Written by the company
Founded in June 2011, BTCC is one of the world's longest-serving cryptocurrency exchanges with the slogan "Exchange for a better future". BTCC prides itself on providing crypto futures trading services to users worldwide with market-leading liquidity, offering perpetual futures on over 300 cryptocurrencies and spot futures on over 200 cryptos, including BTC, ETH, DOGE, LTC, SOL, XRP, SHIB, and many more. Introduced in 2023, BTCC's copy trading is one of their user-favorite features, boasting a total of 600,000 total copy traders and 15,000 all-time lead traders since it was rolled out. With their new global brand ambassador, Jaren Jackson Jr., BTCC continues to expand its reach and educate users worldwide about crypto trading opportunities. As of June 2025, BTCC has over 9.1 million registered users worldwide, living up to its vision of making crypto trading reliable and accessible to everyone.
Contact info
200000, United Kingdom
- btcc.com
You should know
Replied to 32% of negative reviews
Typically replies within 2 weeks
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Excellent trading features
With spot trading, futures, and copy trading, BTCC caters to traders of all levels.
I dont know why but I couldn’t withdraw…
I dont know why but I couldn’t withdraw my money i ask help but it was just a computer

Reply from BTCC
Reliable Platform
I've been trading for months. The spreads are tight, and copy trading is useful for beginners. While I made some mistakes with leverage initially, the platform's transparency helped me improve.
Consistent Profits
- Followed a trader with a strong win rate.
- Learned from their strategies.
- Made steady profits over three months. BTCC’s copy trading is perfect for beginners like me.
If I could rate it with a ZERO I…
If I could rate it with a ZERO I would!! This exchange takes your money very quickly, but when you want to withdraw your assets, they delay you by requiring bank statements of deposit and a credit card with ID, and they still decline to keep your assets. I'll have to contact the FTC!!!!!!
WARNING STAY AWAY!!!

Reply from BTCC
Advanced copy trading feature
The copy trading feature lets me replicate top-performing traders strategies.
Filters make it easy to find leaders based on profit and loss records, win rates, and trading pairs.
fast withdrawals
fast withdrawals. great exchange copy trading feature need to be more developed, not so much interesting traders
These people are scammers !!!!!!!!!!
FOLLOW UP: The reply from BTCC below is a LIE for Truspilot views, they dont have any interest in resolving the problem or in WARNING future new users that the FREE Voucher is CROSS margin.
These people are scammers !!!!!!!!!!! They give you a FREE Voucher to trade but dont mention that its cross margin and will liquidate your account !! Support is useless , the pending orders system doesnt work, the Web browser trading interface is awful and dodgy, STAY AWAY from lying FRAUDSTERS !!!!!!!!!!!!!!!!!!!!!!!

Reply from BTCC
Would leave 0 star rating of possible.
Would leave 0 star rating of possible.
Let me start with saying most exchange apps are easier to navigate than this app. There were some features I liked but overall this app was not well set up. I was going to try to force my self to learn the BTCC app for the leverage trading but they could not figure out the issue linking any of my cards for fiat funding. I contacted the numbers they told me to, I called my banks directly and everything pointed to BTCC having the issue however the first time I contacted BTCC via their chat help, they insisted it was my visa cards. So I proceeded to contact the bank and card member services again. The second time I contacted BTCC via the chat I spoke to a "Salim" who was very sarcastic and EXTREMELY unhelpful. I asked if there was another option to funding fiat other than a card and he said there was... by providing a card number. Then he proceeded to argue with me about how I never asked about other funding options. I asked to delete my account and he wanted a reason. I said I don't need a reason and he insisted he needed a reason. If this is not how BTCC does business then they need to monitor their workers better and consider replacing Salim. I won't return to BTCC due in part to Salim and the terrible funding issues. Being that I have previous experience with other exchanges that are way better than my experience with BTCC, I'll be sticking with them. Id recommend you choose a different/better exchange as well.

Reply from BTCC
Worthless Scamming Crooks…
This place is definitely scam set and watched them manipulate the numbers then forced liquidated my money! I can't get the live chat to even open & theirs no phone number to contact them!! Worthless Crooks are who/what they are!! STAY AWAY!!!

Reply from BTCC
Copy trading insights
I've learned a lot from the copy trading feature. Replicating top traders has improved my results.
Flexible deposit options
BTCC supports both cryptocurrency and credit card deposits, which makes it very easy to add funds. I like the flexibility, as it allows me to use whichever method is most convenient at the time.
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