Registration stuck at email…
Registration stuck at email verification step. Resent the email couple of times but it doesnt arrive. Customer support gave me no real solution, tbh pretty disappointed.
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Registration stuck at email verification step. Resent the email couple of times but it doesnt arrive. Customer support gave me no real solution, tbh pretty disappointed.
Weekend customer service is basically non existent. Waited in the chat queue for ages, got bumped to the back twice, and eventually gave up.
Their support responded with what looked like a template message and then cut off the chat. Didnt even let me respond back.
Cashout status said Wednesday, then the page refreshed and now it says pending again with no reason given. The whole withdrawal tracking system seems broken.
The verification email took over a week to arrive tbh. When I finally got it the link had expired. Had to request another one and wait all over again.
My spending cap didnt activate for ages. Support said delays happen but tbh this feels like something that should work the moment you request it.
Tried to set a spending limit before I started playing but the restriction didnt show up in my account for ages. Really disappointing when you're trying to be responsible about it.
Signed up and deposited, then found out the bonus had a 50x playthrough requirement buried in terms I didnt read properly. Should be shown upfront before you commit money.
Session just ended without any explanation yesterday evening. Contacted support but they only said to clear my browser cache. That didnt help and now I'm worried about my account.
The minimum wagering amount for the offer wasnt stated anywhere obvious before opting in. Only discovered it after I'd committed my money to the account.
Contacted live support couple of days ago in the evening and the queue was like 50 people deep. Waited forever, agent was unhelpful, waste of time honestly.
Spent 30 minutes explaining my problem to support. They said theyd look into it and closed the chat. Never heard back after that, just silence for a week.
The verification process made me upload documents twice. Support told me the first batch got lost but never said how or why. Just asked me to send them again.
Checked my account after a deposit and the amount showing in history was completely different from what I sent. They told me to contact my bank but the confirmation number matches their system.
My deposit didnt credit to the account. Support said to wait 24 hours then closed the chat. Still nothing there couple of days on.
Submitted my driving license to verify my account. Everything went through. Next day I log in and theres a message saying they need to verify my identity again with the same document. Makes no sense.
Checked my statements to verify a transaction and it's simply not there in the system. Support confirmed the payment but the history page tells a different story.
Support sent me bonus confirmation with an expiration time. Checked back half an hour later and it had disappeared. They blamed a system update but never explained what changed.
Tried live support on a Saturday. Queue was ridiculous, like 40 people or something. Closed the site after waiting 20 minutes.
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