BTCX helped me to solve a problem with transfer. The service was very quick and all the process felt very reliable. I really recommend BTCX where I have been a customer since long ago!
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See what reviewers are saying
Had some issues releasing the transfer, but BTCX Support was very much helpfull and responsive even during weekends with limited support. All my issues was fully explained and taken care of very fas... See more
Every time it requires manual control (when buying BTC) (cannot be random). It always takes several days. Always new stuff to submit. This time it has soo far taken 8 days to buy BTC, they are still r... See more
Company replied
Everything super ! From begining, to VERY NICE SUPPORT/GOOD SERVICE!! (Friendly/professionell/FAST ANSWER (With for example question!!) BTCX IS the best 👍👍 My recomend: jused BTCX!!
Company details
- Currency Exchange Service
- also in
- Alternative Financial Service
- Financial Consultant
- Financial Institution
- Non-Bank Financial Service
Written by the company
Vi har gjort Bitcoin enkelt sedan 2011. Tack vare våra lojala och nöjda kunder har vi utvecklats från Sveriges första Bitcoinbolag till en ledande aktör i Norden. Alla våra tjänster ger kunderna direkt ägande utan mellanhänder. Express Exchange – ett snabbt, enkelt och säkert sätt att köpa Bitcoin. Standard Exchange – för kunder som vill planera sina köp, ha full överblick och använda ett konto som liknar en traditionell banktjänst. OTC (Over-the-Counter) – en premiumtjänst med personlig white-glove-service, levererad av Bitcoin-experter med erfaren support. Vår kundsupport finns självklart tillgänglig på svenska och engelska.
Contact info
Stockholm, Sweden
- support@bt.cx
- bt.cx
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They always give quick replays and are…
They always give quick replays and are proffesional.
25 August 2020
Unprompted review
Great service the are excellent
20 August 2020
Unprompted review
Good service
17 August 2020
Unprompted review
Great support, usually no problems & delays.
Only got my money delayed 2 times. but support were helpful and solved those issues.
16 August 2020
Unprompted review
Easy to use and the support gave me…
Easy to use and the support gave me Perfect help!
Very pleased.
4 August 2020
Unprompted review
Works excellent!
Works excellent!
Easy to use
and I recommend this for everyone
30 July 2020
Unprompted review
I bought $50 worth of bitcoin and even…
I bought $50 worth of bitcoin and even though the website claims that the transaction is made within a few minutes you need to contact customer support to answer additional questions to get your bitcoin which took me more than 24 hours, i highly recommend that you stay away from this site!
18 July 2020
Unprompted review
Reply from BTCX
Hello Troy!
Under certain circumstances we are required to manually review orders to ensure customer safety (fraud prevention) and also remain compliant. When it comes to your order this unfortunately seems to be the case.
Great service
Great service once I figured out that it was me that was the main problem...
9 July 2020
Unprompted review
Very quick response and handling
7 July 2020
Unprompted review
Perfect system
Perfect system, transactions and most eminent support! From a long loyal customer!
6 July 2020
Unprompted review
After ~50transactions not once did anything go wrong that was not my own fault. The two times it went wrong from freak of nature occureance, their support was there for me all the way. Nice ppl!
I've used bt.cx ~50times and not once have I had a problem that was due to them. I'd never say I feel perfectly safe when sending money over the internet but bt.cx makes me feel as safe as possible, for sure it's much safer than sending cash via mail and it allows us avoid...... banks. Whom cheat in life via actually creating FIAT currency out of nothing! I never understood how we could end up in such society but bt.cx is an excellent way for me to work around them as much as possible! 5/5 Also, they've great support!
4 July 2020
Unprompted review
Excellent customer service and a smooth…
Excellent customer service and a smooth buying experience from start to end. 12/10!!
25 June 2020
Unprompted review
Would give a 5 star review if it wasn't…
Would give a 5 star review if it wasn't for one little thing ;) I want them to lower the loss for me when I buy bitcoins and pay more to me when I sell bitcoins! Over than that they are best and get 5/5 stars on customer service,quick handling of orders and everything else!!! They are the best bitcoin seller/buyer I ever used anyway!!!! Mvh a happy customer
8 June 2020
Unprompted review
Reply from BTCX
Thank you so much Yammo. And thanks for the feedback. With increasing volumes in the future margins ought to be lowered.
Probably a big SCAM. My bitcoins never came!
UPPDATERING: 27e maj, BT.CX ber mig bekräfta mitt Order-ID via sms. Jag har gjort det samt skickat email till dem och väntar nu för att se om de kommer fortsätta ignorera eller svara och skicka mina bitcoins.
UPDATE: May 27th, BT.CX asks me to confirm my Order ID via sms. I have done so and sent them email and am now waiting to see if they will continue to ignore ne or reply and send my bitcoins.
My name is Red and I am writing this review in Swedish & English below.
SVENSKA: Jag beställde 30.000 kr i bitcoins via Bankgiro förra veckan, de har inte svarat och inte skickat mina bitcoins. Verkar som många blir lurade på sina pengar och troligtvis kommer väl Polisen, någon annan myndighet eller måna stämningar sänka detta bolag snart. Jag har fortfarande en förhoppning att se mina bitcoins, men nu har det gått nästan en vecka och inte ett ord eller några bitcoins syns av.
Jag kommer att uppdatera er och dela med mig av alla svar och fördröjningar från BT.CX som sker hädanefter :)
ENGLISH: I ordered SEK 30,000 in bitcoins via Bankgiro last week, they have not answered and did not send my bitcoins. Seems like many people are being cheated on their money and probably the Police, any other authority or a lot of court cases will probably lower this company soon. I still have a hope of seeing my bitcoins, but now it's been almost a week and not a word or any bitcoins are visible.
I will keep on updating you and share with you all the answers and delays that happen from BT.CX :)
Mvh/Regards
Red
26 May 2020
Unprompted review
Reply from BTCX
Hej
Vi har tittat på ditt ärende och det är så att din order ligger still eftersom du inte har agerat på innehållet i ett mail vi har skickat. Vi ska inte gå in på detaljer i ett öppet forum, men om du antingen hittar mailet och följer instruktionerna på länken där, eller mailar kundservice på support@bt.cx och ber att de skickar länken igen.
Då kommer vi vidare och kan behandla din order.
Hello
We have looked at your case and it is true that your order is still standing because you have not acted on the content of an email we sent. We will not go into details in an open forum, but if you either find the email and follow the instructions on the link there, or email customer service at support@bt.cx and ask that they send the link again.
Then we can move on and process your order.
The Best crypto currency dealer I've…
The Best crypto currency dealer I've never used! Try them and make your own picture! They rule!!
7 May 2020
Unprompted review
Reply from BTCX
Thanks for the stars Kari, we're very happy to have you with us.
Order some bitcoins from them and never…
Order some bitcoins from them and never receive them on my wallet. This is scam never go to bt.cx to buy anything.
5 April 2020
Unprompted review
Reply from BTCX
So sorry to hear that Olga. Since I'm not informed on the specifics of your case I can't comment in detail.
I can however say that BTCX has never in its history lost the funds of a customer. Do you mean perhaps that we were unable to give you service for some reason?
I gor really fast and proffessional…
I gor really fast and proffessional help. Thank’s a lot
4 April 2020
Unprompted review
Reply from BTCX
Good to hear Jenny. Thanks and come back soon!
Great customer support!
Very fast answer with easy to understand and informative help! 5 stars from me. (:
14 March 2020
Unprompted review
Reply from BTCX
Very nice of you to comment, Sebastian. Have a great day!
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