Hybrid and disc delivery time over ambitious. Installed hybrid myself - easy - ensure SIM carrier locked in. Overall the update from start to finish was rapid . I'm happy with the cost. Good job... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The operative I spoke with, Linda, could not have been more helpful. She spent ages trying to find the best package for us. She was very informative, explaining all details of package she offered. Ver... See more
Company replied
Your agent that I spoke to was extremely helpful and knowledgeable. Also - very important - the phone was answered very quickly once I got throught the 'multiple choice' bit. Even more important, Engl... See more
Company replied
Plusnet transferred us to you. Cat couldn't have been more helpful and understanding of my Mum's hearing impairment. She made everything really easy. Very professional and friendly. Thank you BT f... See more
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4.1
Great
41K reviews
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Silly way to do business
We had been customers for years but when our contract finished the price went up and no attempt was made to get us to renew so we went elsewhere. They then spent time, threats and effort to ensure we returned their kit and paid up fully. If the effort had been put into ensuring we remained customers we would have stayed. Silly but that seems to be the way large, impersonal companies do business.
28 August 2026
Unprompted review
Reply from BT
Hi Martyn,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Thankyou for the delivery
Thankyou for the delivery, but as a wheelchair user who lives alone does bt not help with the serup?
Little bit disapointed.
2 September 2026
Reply from BT
Hi Donald,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
The salesman listened to my needs and…
The salesman listened to my needs and offered a competitive deal .
5 September 2026
Reply from BT
I'm so pleased to hear that my colleague listened to your needs and was able to offer you a decent deal, Mark. Thank you for sharing your positive feedback! - Jess
Clear advice
Very clear advice and patient with us. No jargon and explained in simple english for us older people
6 September 2026
Reply from BT
I'm so pleased to hear that the advice you received was clear and that our team was patient with you. Thank you for sharing your positive feedback, Trevor. - Jess
Worst broadband provider I have ever…
Worst broadband provider I have ever had to use. Coming to two days in a row with no WiFi following another day and a half outage the end of last month. Customer support are never able to put you through to a manager as "sorry madam there isn't a manager around today"...is always their answer.
6 September 2026
Unprompted review
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Reply from BT
I'm really pleased to hear that you've had such a positive experience with the team, Bikram. Thanks for taking the time to share your feedback with us. - Jess
Straightforward easy process.
It was great that the process was easy to renew my subscription and the information on my potential upgrade really helped me make an informed decision.
6 September 2026
Reply from BT
I'm so pleased to hear that renewing your contract was an easy process and that the information provided helped you make a well-informed decision about your upgrade. Thanks Mark. - Jess
Was contacted by BT retention team as…
Was contacted by BT retention team as was switching to Vodafone on the 27/08/26. Given contract for 500 speed broadband for £24.99.
Cancelled Vodafone immediately.
This change to plan has still not happened. Price changed to £28.99 but promised that when deal sorted out I would get the original price.
No change on the app but have had several conflicting emails and texts so am in the dark about what is happening to my upgrade.
Have been told there's been a contract failure but management team are sorting this out.
No idea how long this will take as original conversation with BT retention person on the 27th August said staying with BT was easy. Now expecting my service to simply stop working.
4 September 2026
Reply from BT
Hi Janet,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Closed account in error
We moved into our cottage and requested full fibre to be installed. After 3 missed appointments an engineer came and installed the necessary receivers inside and outside then advised us that Highways would have to be contacted so that the road could be closed to put a line across from the telegraph pole. I received a text from BT to contact them or my order would be cancelled. I rang to find that Openreach had cancelled my order and closed my account. I spent nearly 2 hours on the phone to a very apologetic customer service lady who had to open a brand new account and so the whole process begins again. Another appointment made for an engineer who may turn up and then another wait for a road closure.
5 September 2026
Reply from BT
Hi Judy,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
BT shut down all our services without…
BT shut down all our services without notice and for no reason. It took over 2 hrs on the phone over 2 days to get them to agree to set up a new service but we will have no internet, TV or phone for at least 7 days. Terrible service.
5 September 2026
Reply from BT
Hi Alan,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
I have been overpaying for some years…
I have been overpaying for some years and had to spend a whole hour on the telephone this evening trying to sort out my account - which as a long term customer I am angry that I’ve been treated so badly!
5 September 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Your app doesn’t display properly and…
Your app doesn’t display properly and then process requires irrelevant questions about switching service.
5 September 2026
Reply from BT
Hi Alastair,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Reply from BT
I'm so pleased to hear that you found the online process to be speedy and simple. Thank you for sharing your positive experience with us! - Jess
Fast and easy
5 September 2026
Reply from BT
It's excellent to hear that the whole process has been simple and speedy for you, Elaine. Thanks for sharing your feedback. - Jess
The Advantage of UK call centres. Renewing contract.
It took a while to sort out a new broadband and family mobile sim contracts. But the service agent was very helpful, polite, understanding and worked hard to find a deal that I could accept. Whilst the cost is still a bit high compared to alternatives. The advantages of Uk contact centres and known reliability is worth a little extra.
5 September 2026
Reply from BT
I'm really pleased to hear that my colleague was so helpful, courteous, and understanding while getting a new deal sorted for you, Philip. Thanks for sharing your feedback. - Jess
Helpful person on the end of the phone.
24 August 2026
Reply from BT
I'm so pleased to hear that you found my colleague on the phone to be helpful. Thank you for sharing your positive feedback with us, Angela. - Jess
Missold product and no attempt make to…
Missold product and no attempt made to rectify the position and call handlers lack knowledge of the products. I would avoid BT.
5 September 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Mostly easy to complete application
Mostly easy to complete application. Main bug bear was that it wasn't clear that a normal router came automatically (ie that the offered enhanced routers were not needed if the house is not large)
5 September 2026
Reply from BT
Thank you for your feedback. We appreciate you highlighting the clarity issue regarding the standard router and the enhanced options. - Jess
Reply from BT
I'm so happy to hear that you had a positive experience with my colleague. Thank you for taking the time to share your feedback with us, Neil! - Jess
Tabz
Tabz, the person I spoke was very friendly and efficient an sorted out my problem very quickly.
5 September 2026
Reply from BT
I'm so pleased to hear that Tabz was friendly and efficient, and sorted out your problem so quickly. Thank you for your feedback, Tim. - Jess
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