Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
Company replied
I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more
Company replied
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
Company replied
Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from B-Stock Solutions
Thank you for the 5-star review! We’re so glad to hear Ananda was great and got everything sorted out for you. She’ll love knowing her support made a difference. We appreciate you taking a moment to share the positive vibes!
Definitely a wonderful experience with Ananda
I had a great experience speaking with Anada—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay on the phone until all my queries were fully resolved. Kudos to B-Stock for having such a dedicated and customer-focused team member. Thank you, Ananda, for your patience and professionalism!
Regards,
9 February 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We love hearing this—Ananda truly brings the perfect mix of knowledge, patience, and great energy to every conversation. Staying on the line until everything’s fully resolved is exactly how we like to do things. We’ll be sure to pass along the kudos, and thanks for taking the time to share such a great experience!
Avoid!
Most of the positive reviews for this company are related to customer service. They do not, for the most part, address the quality of the merchandise received for resale. They claim to mediate disputes about product worthiness but don’t say that the disputes are mediated by their own employees not independent mediators. They sent me a bunch of worthless merchandise that I ended up taking to the dump. No refund! Avoid like the plague.
8 February 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your concerns—we’re sorry to hear about your experience. We’ve reviewed our records and were unable to locate an account or dispute under the name provided, which is why we requested additional identifying information to properly investigate the claim. When inventory received does not align with the listing description and sufficient documentation is submitted within the dispute process, remedies—including refunds when appropriate—are offered. We want to ensure this is fully reviewed once we have the details needed to do so.
Edit 2/26/26: We reached out through Trustpilot requesting the information necessary to validate and review this claim; however, we have not received a response within the allotted timeframe. We remain open to investigating this matter and encourage you to provide the requested details so we can properly assess the situation.
Don't buy Amazon EU transports, stealing ongoing in their warehouses
We have been buying from BStock for 5-6 years, mainly Amazon transports, whilst we had issues before they have been straightforward to solve.
Now, last year we had a 5 Amazon transports that had between 10%-24% products missing, only the most expensive items. All the Apple, Google, Samsung items, most expensive smartphones not to be found, the most amount of items missing in our history with them, this hit is worth over £30,000.
We emailed BStock team and they replied with a very scripted and dull email, hiding behind specific points in Terms and conditions and not mentioning ones that are relavant to the case and our situation.
They quote 5 days to report issues, but if the products are stolen by their employees it could've been 5 years and it doesn't matter, they don't want to assist in any way.
Amazon has two recently reported fraud rings at their return facilities in Ontario and California. This was this year only, where products are stolen and not received by B2B customers.
Our transports originated from Senec, Bratislava. And with their form of issues all over the world, this is most likely the case too here.
They also stopped high value transports from them locations, where before they had 100k euro transports daily now they barely cross 30k.
Do not buy Amazon EU transports, unless you can check the thousands of products you get in the trucks in 5 days, if not you will lose tens of thousands of euros. THEY WONT REFUND YOU!
1 February 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for taking the time to share this detailed feedback—we understand how concerning missing high-value items can be, especially given your long history on the platform. We want to clarify that B-Stock operates as a marketplace and does not handle, store, or transport inventory; however, we do have a dispute and mediation process in place to review condition or quantity concerns based on the listing terms and required reporting timelines. When issues are reported within those parameters, our team works with the seller to evaluate the claim and determine appropriate next steps. We recognize your frustration and appreciate you sharing your experience, as this feedback is taken seriously and shared internally.
Ananda
Ananda is one of the most friendly and helpful representatives I’ve ever spoken to. She helped diagnose and fix my problem immediately. Great communication and customer service I would definitely recommend. 5 Stars is not enough
3 February 2026
Unprompted review
Reply from B-Stock Solutions
Wow—thank you for the glowing review! We’re thrilled to hear Ananda made such a strong impression and was able to jump in and fix things right away. Friendly, fast, and clear communication is the gold standard, and she absolutely delivered. We’ll gladly take the “5 stars is not enough” compliment—thank you for sharing the love!
No response despite multiple inquiries
Despite multiple contact attempts, I have been receiving no response from customer service for weeks. My inquiries are completely ignored. As a business customer, I expect professional communication and timely responses. The lack of responsiveness is unacceptable and leads to significant delays in my business operations. Without functioning communication, reliable collaboration is impossible.
15 December 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing this update—we understand how frustrating an extended refund timeline can be, especially given the amounts involved. Your case has already been escalated to the appropriate account management team, and we’re continuing to follow up while awaiting confirmation from the seller side to finalize next steps. We recognize the importance of clear communication and timely resolution and are actively pressing for an update to share as soon as it’s available. We appreciate your patience while this process is completed.
Quick response
Quick response, Anada did great job and hook me up with RXO and we already get everything set, thank u.
15 January 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for the 5-star review! We’re glad to hear everything came together quickly and that Anada was able to help coordinate with RXO to get things set up smoothly. A fast response and clear follow-through make all the difference. We appreciate you taking the time to share your experience.
Customer service was amazing and we…
Customer service was amazing and we really appreciate her politeness. Thank you
9 January 2026
Unprompted review
Reply from B-Stock Solutions
Thank you for taking the time to share your experience and for the 4-star review—we really appreciate it. We’re glad to hear your overall experience was positive and that our team was able to support you along the way. Feedback like this helps us continue refining the experience for our customers. We appreciate your business and hope to earn that fifth star in the future.
I had the pleasure of working with Tina…
I had the pleasure of working with Tina today, and I cannot praise her enough for the outstanding customer service she provided. From the moment I reached out for assistance, Tina was incredibly patient and attentive. She guided me through the onboarding process step by step, ensuring that I fully understood each aspect along the way.
Her expertise and friendly demeanor made what could have been a confusing experience feel seamless and enjoyable. It’s clear that Tina is dedicated to her role and truly cares about helping her customers succeed. I am so grateful for her support today and want to thank her for doing such an awesome job. If you ever have the chance to work with Tina, know that you are in excellent hands!
5 January 2026
Unprompted review
Reply from B-Stock Solutions
Wow! Thank you for such a thoughtful and uplifting review! We’re thrilled to hear how patient, knowledgeable, and supportive Tina was during your onboarding, and we’ll be sure to share this praise with her. Helping customers feel confident and set up for success is exactly what we aim for, and it’s clear Tina delivered on that in a big way. We truly appreciate you taking the time to recognize her great work.
Nevers trust them, your money will disapear
I have paid 2 orders mid-november, more than 6000€ to Amazon (+7000$). I got no news from bstock except telling me to write to Amazon to get back my money, which i did several times with no results. If you dont want to see your money disapear, never trust them
13 November 2025
Unprompted review
Reply from B-Stock Solutions
We want to address this review clearly and transparently.
B-Stock operates with major retailers across the U.S. and select retailers in Europe. In this case, B-Stock does not handle payments directly for the retailer you purchased from, nor do we handle or ship the product ourselves. We’ve already provided clear instructions on who needs to be contacted to obtain shipment updates, as those details sit with the retailer and their logistics partners.
We have been in ongoing communication regarding these orders and are still awaiting the required information to proceed further.
For transparency, we also note that this same individual has posted multiple negative reviews under different aliases (even sent us an email stating they were doing so with the usernames) and has explicitly threatened to pay third-party services to post additional negative reviews (also written in an email to us). This behavior does not accurately reflect the facts of the situation.
We remain committed to resolving issues through proper channels and will continue to assist once the outstanding steps we’ve outlined are completed.
Great customer service
Great customer service! Just spoke with Ananda and she was very helpful in explaining and helping with any concerns I had. Felt very at ease during our call. Thank you Ananda!
22 December 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the kind words! We’re thrilled to hear that Ananda was able to help answer your questions and make you feel at ease during your call. That’s exactly the experience we strive for. We’ll be sure to pass along the appreciation to her—thanks for taking the time to share!
B-stock only offered a partial credit when the seller is at fault.
The seller lied in their listing, but rather than give me my refund, B stock only offered a partial credit. Rather than refund your money when the seller creates an issue, they offer you a minimal credit that can only be used if you purchase again from them. Why would anyone want to be scammed a second time by B stock!
Hello Ivan,
Thank you for providing the requested information. After reviewing the listing, I noticed that it included the following:
"You will get a good mix of items shown and some not shown. There will be duplicates in each lot. It could include phone cases only, small electronics only, or a good mix of both."
Given the information and documentation you’ve provided, it appears that what you’ve received actually falls within the listing description. Because of this, the seller will not participate in resolution for this dispute.
I am sorry that your expectations were not met with this order and have authorized a B-Stock Courtesy Credit of $50 to offset any loss in value.
Thank you again for your efforts, please know that our team is here to help with any future orders.
Kind Regards,
Mediator
You can reach me Monday-Friday 6AM-230PM MDT
Your case number is 02168486.
B-Stock
2121 South El Camino Real
Suite 500
San Mateo, CA. 94403
I never received my credit. (Obviously I'm not purchasing anything else from them)
20 December 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry for the frustration this caused and understand why this outcome was disappointing. Our mediation team reviews the listing details and the documentation provided to determine whether the items received fall within the description. In this case, the decision resulted in a courtesy credit.
To clarify, the credit has already been applied to your account and is available for use. If you’d prefer that the credit be refunded instead, please contact our support team—we don’t store bank or card details for security reasons, so we’ll need to coordinate that directly. Also, you currently have more than $50 in total credits on your account.
We appreciate your feedback and are here to help if you’d like to discuss next steps or future purchases.
Since October 1
Since October 1, we have made repeated, good-faith efforts to resolve multiple disputes through B-Stock Mediation, yet meaningful resolution has unfortunately not been achieved. While we appreciate the efforts of certain team members—particularly Jason and Gabrielle, who have been professional and helpful but an rep Melissa has been very inpatient intentionally dis regarded our concerns hung up phone calls —overall progress has been limited, and several issues remain unresolved or only minimally addressed.
As a result of these prolonged delays and inconsistent outcomes, our business has experienced significant financial losses. The lack of timely and effective mediation has directly impacted our ability to operate, allocate resources, and recover value from affected inventory. We entered into business with B-Stock with the expectation of fair, transparent, and responsive dispute resolution, especially given the scale of our purchases and the nature of the issues involved.
We are especially concerned that some disputes appear to have been dismissed prematurely, without full consideration of the supporting documentation and circumstances presented. This has left us without a clear path forward and has compounded the financial strain already incurred over the past several months.
At this stage, we are respectfully requesting active intervention and escalation to help bring these matters to a fair and final resolution. Our goal is not to assign fault, but to work collaboratively with B-Stock to resolve outstanding disputes, recover losses where appropriate, and restore confidence in the process.
We value the relationship and want to continue doing business with B-Stock; however, timely and decisive action is now critical. We are hopeful that with focused attention and support, these issues can be resolved promptly and equitably.
18 December 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for taking the time to share your concerns. We understand how frustrating prolonged disputes and uncertainty can be, especially when they impact your business, and we’re sorry for the stress this situation has caused.
We do want to look into this further and understand exactly what’s going on. About five days ago, we reached out through Trustpilot to request additional information so we could research your cases in detail. Unfortunately, we haven’t heard back yet, which has limited our ability to investigate and provide meaningful updates.
As soon as we receive the requested details, our team will review the situation and work toward clarity and a fair path forward. We appreciate your patience and your willingness to engage with us so we can properly address your concerns.
Ananda is the standard for customer experience
Ananda was extremely helpful, friendly, patient and knowledgeable and made sure all my questions were thoroughly answered.... It was very encouraging to see that they're still customer support out there like Ananda
17 December 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for this incredible review! We couldn’t agree more — Ananda truly sets the standard. Her friendliness, patience, and knowledge are exactly what we strive for in every customer interaction. We’ll be sure to share your kind words with her; they’ll mean a lot. Thanks for taking the time to recognize great support!
Total escroquerie, je ne recommande pas
Edit to my first comment after Bstock replied to it :
"We have been in ongoing communication regarding these orders and are still awaiting the required information to proceed further." You don't require anything, because I've already sent you everything you asked, including the PDF payment split my bank gave you.
"You can manage this issue with the other party" yes great, so you just send to yours clients an Amazon email address on which no one replied and it's okay for you?
We are now on December, it's been ONE FULL MONTH AND A HALF that my payments have been made, and still nothing happens? And everything is okay for you? You just find the time to reply to Trustpilot reviews to save your reputation but you don't really care for your clients or his money? We are talking here about 7000 US DOLLARS! (+6000€) and you don't give a s*** about it ? You just care for your online reputation?
If I visited Trustpilot before I trust you, I would be safe today. Especially when I read reviews from clients where there money were stuck for more than 3 months!!
J'ai fais le virement bancaire le 25 Novembre, on est le 18 décembre et mes 2 commandes n'ont pas été marqué comme expédiées. Je recommande en aucun cas Bstock
25 November 2025
Unprompted review
Reply from B-Stock Solutions
We want to address this review clearly and transparently.
B-Stock operates with major retailers across the U.S. and select retailers in Europe. In this case, B-Stock does not handle payments directly for the retailer you purchased from, nor do we handle or ship the product ourselves. We’ve already provided clear instructions on who needs to be contacted to obtain shipment updates, as those details sit with the retailer and their logistics partners.
We have been in ongoing communication regarding these orders and are still awaiting the required information to proceed further.
For transparency, we also note that this same individual has posted multiple negative reviews under different aliases (even sent us an email stating they were doing so with the usernames) and has explicitly threatened to pay third-party services to post additional negative reviews (also written in an email to us). This behavior does not accurately reflect the facts of the situation.
We remain committed to resolving issues through proper channels and will continue to assist once the outstanding steps we’ve outlined are completed.
Order Issue
Order Issue: Item Not Received - 3 Weeks Delay
To whom it may concern,
I am writing regarding an order placed approximately three weeks ago. Unfortunately, I have not yet received any of the items.
The payment for this order was successfully processed and sent to Amazon Europe. Despite the transfer being completed, I have received absolutely no updates or tracking information about the shipment's status since placing the order.
Three weeks is a significant delay, and the complete lack of communication is concerning. I urgently request an update on the status of my order and when I can expect delivery.
Thank you
17 November 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry for the frustration this delay has caused and completely understand your concern—waiting without updates is never a good experience.
We do want to look into this for you; however, we weren’t able to locate an account or order using the name provided in this review. We requested additional information nearly a week ago so we could identify your account and investigate, but we haven’t received a response yet.
Please reach out to us directly with the order number and the email address used on your B-Stock account, and we’ll be happy to review the status of your order and provide an update as quickly as possible. We’re here to help and want to get this resolved for you.
Good expirience
Good expirience. Yemily was helpful and fast. I wanted to get information regarding my orders's shipping and I got a reply within a few minutes.
15 December 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the great review! We’re glad to hear you had a good experience and that Yemily was able to help quickly with your shipping questions. Fast, helpful support is exactly what we aim for, and we appreciate you taking the time to share your feedback!
B Stock is a good platform for resales…
B Stock is a good platform for resales thank you Ananda for your assistance
Regards
10 December 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the kind words! We’re happy to hear you’re finding B-Stock a good platform for resales, and we’ll be sure to pass your thanks along to Ananda. We appreciate you choosing B-Stock and wish you continued success
I have to say
I have to say, this was the worst live support experience I've ever had. The person I spoke with only responded with recorded answers, and even then, I received my responses late. When they couldn't answer my last question, they ended the call. I suspect they were connecting to live support via the app from their phone while driving. This is surprising for a company like this.
11 December 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry to hear about this experience and understand how frustrating that must have felt, especially when you were seeking real-time help. That’s certainly not the level of support we aim to provide.
To clarify, our customer support team does not use scripted or recorded responses, and our agents work from secured systems—not mobile devices while driving. That said, we take feedback like this seriously and want to understand exactly what happened so we can address it appropriately.
We did reach out through Trustpilot over two weeks ago requesting additional details so we could look into this interaction, but we haven’t received a response yet. Without that information, we’re unfortunately unable to investigate further or follow up with the agent involved.
If you’re willing, please reply to our Trustpilot message with the requested details so we can review this more closely and ensure future interactions meet the standard you should expect.
Ananda made this a very easy process…
Ananda made this a very easy process and was very helpful.
9 December 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the great review! We're so glad Ananda made the process easy and helpful for you. She’ll be thrilled to hear it. We appreciate you being part of the B-Stock community!
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