Bsp Auto-de Reviews 13

I booked a car through BSp-Auto and paid the deposit as required. It’s now been six weeks since I returned the car and I still haven’t received my deposit back. Service tickets go unanswered, and every time I call, the line gets dropped as soon as I explain the situation. Really disappointing experience, I can’t recommend booking through this company at all. Never again.

What you book is totally different to what you get at the station. Different terms and much higher deposit.

This has happened to me twice.

No response from "customer service"

NEVER AGAIN

Unfortunately, I must report an extremely negative experience with BSP Auto, which caused us significant financial and organizational damage.

We had booked a car through BSP Auto to be picked up from Drivalia. Due to a flight delay, we promptly informed BSP Auto—both via email and by phone—of our new arrival time, requesting that the rental company be notified. BSP Auto confirmed they had taken note, but they never communicated anything to Drivalia, who, after 60 minutes from the scheduled pickup time, cancelled our reservation and gave the car to other customers.

Upon arrival, there were no vehicles available in the reserved category, and we were forced to wait over an hour at the counter, with a young and tired child, after a long journey. In the end, we were forced to make a new booking entirely at our expense, paying €580 more than the original price, for a different car.

The responsibility lies entirely with BSP Auto, who failed to take even the basic steps to ensure our reservation, despite our proactive communication.
The service is completely unreliable, with no support and no accountability.

I strongly advise against using BSP Auto. We were left completely alone, without assistance, and suffered a significant financial loss due to their negligence.

BSP Auto hold back my rental-car deposit for over 3 months. Customer Service Rep incapable to resolve issue and killed the call

Absolute Headache!
i booked a car to be picked up in italy Maplanza airport, through gotrentalcars.com but when i arrived they refused to give me the car due to something not being booked correctly by the office.
i had to catch an appointment and was very tight in time, yet this incident took 1.5 hours extra as i had to take a car from another supplier who was the only one to have an automatic (whcih is what i can drive).
i emailed the company soon after but they literally ignored me!
i kept on emailing them daily and threatening them until they finally responded.
but to date, i have not received any compensation from them!!!m and they are again not responding to my multiple emails!!!
"DON'T TOUCH THIS COMPANY"

On a trip to Greece, I was supposed to have been met at the airport by the car rental representative. But he wasn't there. I tried calling the car rental company through the number provided by BSP Auto, and the number just didn't work.

Then I tried calling BSP-Auto itself, the attendant was unwilling to help, and just gave me another phone number, which also didn't work. When I called them again, the guy just got enough nerve to tell me they couldn't reach anyone, and that they had left a message in some recording machine somewhere, and I was supposed to wait sitting outside the airport for God knows how long. Attitude was like: "the guy didn't show up, now it's your problem, not ours, it's not like we're arranged your car rental or anything" (ironic).
Just a little detail: it was the freaking middle of a Wednesday! Not a weekend, not a holiday.

BSP-Auto provided a service lacking in competence and interest in helping solving problems. I would NEVER use them again, and would also not recommend anyone to use it.