Brusby Surveyors Ltd Reviews 409

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professional and helpful approach. Many people appreciate the detailed and thorough reports, which are clear, concise, and easy to understand, often exceeding expectations. The customer service is frequently noted for its excellent communication and responsiveness, with reviewers feeling well-supported throughout the process. Consumers are very satisfied with the quality of the service and the overall user experience, finding the entire process smooth and efficient. The expertise and knowledge of the staff are repeatedly mentioned as key factors contributing to a positive experience, making customers feel confident and well-informed.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, thoroughness, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, knowledge,... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlighted the helpfulness and excellent... See more

User experience

Clients share positive opinions on the user experience, consistently praising the clarity and ease of... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality and detail of... See more

Based on these reviews

Rated 5 out of 5 stars

Alistair provided a detailed Level 3 RICS report on our property, which was incredibly thorough. We had concerns following some work done by a building firm at our home, and Alistair was able to clear... See more

Company replied

Rated 5 out of 5 stars

Alistair came through in our hour of need. He completed the survey within a week, spent a considerable amount of time surveying the property and produced a very thorough and extensive report. He then... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with the level 2 home buyers report provided by Alistair. The detail was far and above what i expected it to be for the level of survey I chose which showed things to look out for i... See more

Company replied

Rated 5 out of 5 stars

I had a couple of conversations on the phone before the survey took place. Alistair was very helpful, honest & professional. Alistair spoke to me before I received the written report and went th... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Building Consultant
  3. Building Inspector
  4. Home Inspector
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Chartered Building Surveyors & Chartered Building Engineers. We provide a full range of building surveying services to residential and commercial clients including: The full suite of RICS Survey Reports, Full Building Surveys, Structural Inspections, Specific defect inspection reports, Party Wall Act and Dilapidations throughout East Yorkshire. Including Hull, Beverly and all surrounding areas.


Contact info

5.0

Excellent

TrustScore 5 out of 5

409 reviews

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Rated 5 out of 5 stars

10/10 experience

Alastair was great kept us in the loop the whole time, and got back to us extremely quickly! He did a great job would 100% recommend!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 Survey

Alistair took time to explain my survey options when I asked for a quote - his advice helped me make the right decision.
He provided me with a detailed survey report which highlighted things for me to consider, including photographs of his findings.
The report was delivered within agreed timescales.
Overall I found Alistair to be approachable, experienced and professional.

8 April 2026
Rated 5 out of 5 stars

We are currently purchasing a property…

We are currently purchasing a property and used Brusby Surveyors and had Alistair provided a great customer experience. They were professional and a great communicator. The survey was delivered promptly and was detailed yet easy to understand, highlighting both major concerns and minor issues in a clear, structured way.

7 April 2026
Rated 5 out of 5 stars

Excellent service - would 100% recommend

Alistair at Brusby Chartered Surveyors provided us with clear, thorough, and reliable advice regarding a Section 6 party wall notice. From the outset, he was professional, approachable, and took the time to explain the process in a way that was easy to understand. He kept us well informed at every stage, responding promptly to any questions. His knowledge and expertise were evident throughout, and we felt reassured that we were in very capable hands. I would not hesitate to recommend his services.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 Survey Experience 10/10

I had Level 2 survey carried out with Alistair and was very impressed with the service. The report was extremely thorough, as was the verbal feedback I got on the day of the survey. It was clearly laid out, easy to understand and had helpful explanations. Communication throughout was good and I would highly recommend their services. An exceptional company.

11 March 2026
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. Glad to have been of help. All the best for the future.

Rated 5 out of 5 stars

Excellent service, highly recommended

Thank you Alistair for producing an excellent, detailed survey as requested.
I needed a specific building survey producing for unusual circumstances. Alistair was recommended to me by a trusted friend.
He produced a highly effective report which exceeded my expectations. My experience with Alistair Brusby has been superb, I'd highly recommend his services, expertise & professionalism. Definitely, money well spent. Thank you again Alistair

27 February 2026
Unprompted review
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Reply from Brusby Surveyors Ltd

Thanks for taking the time to leave a review. I am as happy as you that our report has helped in such a positive way. Keep me updated on the progress of the project. All the best.

Rated 5 out of 5 stars

Very thorough

Very thorough. Happy with service

19 March 2026
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review, glad we were able to help you. All the best for the future.

Rated 5 out of 5 stars

Very helpful

Very helpful, thoroughly professional and also friendly. Good value.

17 February 2026
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Reply from Brusby Surveyors Ltd

Thank you for leaving a review, we appreciate it. All the best

Rated 5 out of 5 stars

Professional

Professional, yet approachable service , survey to high standard , detailed , layout and terminology used help us to understand the process needed going forward . This is the second time we have used the service and if needed would definitely use again.

3 February 2026
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. Hope the purchase and refurbishment goes well. All the best

Rated 5 out of 5 stars

Excellent visual structural inspection…

Alistair Brusby did a visual inspection of my detached house due to my concerns about internal cracking. He was thorough and detailed in his observations and very good at answering questions and concerns. His written report was clear, detailed and very helpful.

30 January 2026
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. We are glad to have been of help. All the best.

Rated 5 out of 5 stars

Great professional, friendly and flexible service

Alisdair was informative about the process and flexible in arranging a date for the survey. I received a call to discuss the main findings on the day of the survey and the full report received within the time agree.
As well as the efficient and informative survey i found Alisdair personable and would recommend in future

23 January 2026
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. Hope everything goes smoothly. All the best.

Rated 5 out of 5 stars

Exceptional and professional 5* service

I was very pleased with the level 2 home buyers report provided by Alistair. The detail was far and above what i expected it to be for the level of survey I chose which showed things to look out for in the future for potential issues. I was also able to call Alistair the day after inspection had taken place for a brief verbal summary prior to receiving the written report. Definitely a five star service and will not hesitate to recommend Alistair in the future, thank you

12 December 2025
Unprompted review
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Reply from Brusby Surveyors Ltd

Thanks for taking the time to leave a review. It’s a pleasure to have helped you in your purchase. Happy Christmas

Rated 5 out of 5 stars

Excellent Service

Excellent communication and a high quality service, very thorough and professional.

24 November 2025
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Reply from Brusby Surveyors Ltd

Thanks for taking the time to provide a review. It was a pleasure helping you. All the best

Rated 5 out of 5 stars

Damp ingress between outbuildings on party line.

Alistair was very thorough when inspecting the buildings. He was very willing to explain the issues & remedy's to eliminate water ingress.
The report he produced was very clear and a fair assessment of state of the buildings. I would have not problem in recommending Brusby Surveyors.

26 September 2025
Unprompted review
Rated 4 out of 5 stars

Survey Report easy to read and understand.

Alistair managed to fit our survey in at short notice. The provided report was delivered within the agreed timescale and was easy to read and understand. It helped remind us of things we still needed to ask and was of sufficient detail. The cost of the survey was a little higher than I had expected to pay but getting a good survey was the important factor and I went with the reviews.
Would have given 5 stars but cost was a little high.

15 October 2025
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Reply from Brusby Surveyors Ltd

Thank you for leaving a review. We are sorry that you consider the fee higher than expected.

We always provide a fee quote to clients at the enquiry stage so that clients can compare our fee and services to other surveyors. This allows clients to make an informed choice if they wish to proceed with an instruction with us.

I am pleased that you chose to instruct us based on our reviews. We always try to provide the highest level of service we can.

All the best for the future and with the move

Rated 5 out of 5 stars

Highly recommend

Alistair was amazing from start to finish. From our initial enquiry to receiving the report he explained everything thoroughly. We would highly recommend. Thank you 😊

26 September 2025
Unprompted review
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. We hope the defects and issues can be resolved satisfactory. All the best

Rated 5 out of 5 stars

Excellent service…

Excellent service and great customer service. The communication from start to finish is first class. We had a RICS level 2 survey and the quality and level of detail was very well presented in the documentation provided. Highly recommended!

22 September 2025
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review. All the best

Rated 5 out of 5 stars

Excellent service

I had a couple of conversations on the phone before the survey took place. Alistair was very helpful, honest & professional.
Alistair spoke to me before I received the written report and went through a few areas of concern. He certainly opened my eyes to some problems that we had not even noticed.
He sent a very thorough comprehensive survey RICS level 2
We can’t thank you enough for all you have done.
Excellent all round

22 August 2025
Unprompted review
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Reply from Brusby Surveyors Ltd

Thank you for taking the time to leave a review, I am pleased that we could help you. All the best.

Rated 5 out of 5 stars

Specific Fault Detection

Alistair was great. Explained his fault detection process clearly and in “layman’s terms” so I fully understood the issues and what remedies were available. Would use again and recommend without hesitation

22 August 2025
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Reply from Brusby Surveyors Ltd

Thank you for leaving a review, I hope you get the issues sort out

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