BRUNO Reviews 

4,258
•
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Brunobed is a specialist interior furniture company that focuses on few products, which also means their focus is quality. I bought Bruno sofa bed 160cm, the buying process went smooth and within 2 w... See more

Company replied

Rated 4 out of 5 stars

I had a lot of questions regarding my order and the customer service responds were accurate and on time. There was problems with delivery and they were solved promptly and to my full satisfaction. Als... See more

Company replied

Rated 5 out of 5 stars

Delighted with this sofa bed. It arrived in less than two weeks with efficient delivery staff. The sofa bed was easily assembled, clear instructions with quality hardware and assembly aids. The fabric... See more

Rated 5 out of 5 stars

High quality product, exactly as described and expected. Good instructions and tools provided to assemble sofa bed. All solid wood and good quality upholstery. haven't tested it by sleeping overnight... See more

Company details

  1. Furniture Store

Written by the company

Bruno steht für ausgewählte Materialien, Fertigung in Handarbeit und eine klare Designsprache. Das Ergebnis sind hochwertige Möbel für einen besonders erholsamen Schlaf. Durch unseren Online-Direktvertrieb können wir Ihnen exzellente Qualität zu einem fairen Preis bieten.


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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 93% of negative reviews

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4.7

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(4,258)

1,135 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Excellent experience. The sofa bed we bought was well reviewed online which was our main reason for purchasing. But the quality of the product and the instructions and packaging were all excellent.

16 November 2023
Unprompted review
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Reply from BRUNO

Hi Watson,

Thank you very much for your positive feedback! We are delighted to hear that you had an excellent experience with our sofa bed. We take pride in providing high-quality products, well-packaged, with clear instructions. Your satisfaction is our top priority, and your comments encourage us to keep up the good work. Thank you again for your trust and your purchase!

Best regards,
The Bruno Team

Rated 5 out of 5 stars

Great product and service!

I have purchased the sofa bed from Brunobed and am very happy with my purchase. The sofa bed looks aesthetic, is comfortable to sit on and excellent to sleep on. My visiting family used it as a bed (with a topper mattress) for a whole month and were very comfortable. The foldout mechanism is easy to work with. Moreover, I was happy with the customer and delivery service of Brunobed. Overall, I highly recommend this company and this product.

13 July 2024
Unprompted review
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Reply from BRUNO

Hi Dhruva,

Thank you so much for your wonderful review! We’re thrilled to hear that you are happy with your sofa bed and our service. Your recommendation means a lot to us. Thank you again for choosing Bruno!

Best regards,
The Bruno Team

Rated 5 out of 5 stars

goed sofa bed

9 July 2024
Unprompted review
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Reply from BRUNO

Beste Floretta Niode,

Hartelijk dank voor je feedback! We zijn blij om te horen dat je tevreden bent met de slaapbank. Als je nog vragen of opmerkingen hebt, horen we dat graag.

Met vriendelijke groet,

Het Bruno Team

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.

18 June 2024
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Reply from BRUNO

Hi Marco,

Thank you for your feedback! We're delighted to hear that you appreciated our fast delivery service. At Bruno, we strive to ensure prompt and efficient shipping to enhance your overall experience. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again in the future!

Best regards,
The Bruno Team

Rated 5 out of 5 stars

Everything was smooth and they have…

Everything was smooth and they have delivered in the specified time frame.

1 June 2024
BRUNO logo

Reply from BRUNO

Dear Ioana,

Thank you so much for your review! We're very happy that you had a great experience with us and our delivery partner.
Enjoy your new sofa!

Best regards,
The Bruno Team

Rated 1 out of 5 stars

I’ve had a traumatizing experience…

I’ve had a traumatizing experience with an assembly of a bed and couch from Bruno
Bett via their assembly service Rhenus Home Delivery. The company was supposed to deliver and assemble a bed and couch. Two people arrived late, were very rude, barely moved to bring the packages upstairs, were smoking in between. They refused to take their shoes off and walked with outside shoes (not working shoes) on the parquet. They left marks on a wall because they were not interested in being careful while carrying. I’ve pointed out that I expect that they are careful, and they decided that they didn’t want to continue. So they left… I received a call to clarify, then they were sent back, forced by their boss to continue. The job was poorly done, the bed and mattresses are not straight and my walls are full of scratches. It has been very traumatizing, I had to work, they were there for what felt like 5 instead of 2 hours. I can’t believe I had to call and ensure they continue. This after waiting for assembly for 7 weeks. It was absolutely humiliating. Customers pay to be humiliated.

I understand Bruno uses this delivery service. But Bruno needs to respect their customers! By working with such an incompetent delivery service which traumatizes customers, I believe Bruno overall does not desearve even 1 star. I would never order from Bruno ever again. I have not got to try the bed yet, but after such an experience, I personally do no care how good the bed is anymore. Never again.

19 May 2024
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Reply from BRUNO

Hello Ms. Dima, thank you for your feedback and we understand your annoyance. Unfortunately, a forwarding company is an incredibly large and complex construct in which we do not have control over every employee. Of course, we have to be able to rely on the work of each individual, but in your case, something went wrong that was caused by individual employees of the forwarding company. If something goes wrong with the delivery or the employees do not behave properly, you can of course call us directly so that we have the opportunity to clarify the situation with the forwarders on site. We have not received any notification of the incident by email, so we have not been able to contact the carrier to help you further. Such information is of course important for us so that we can hold the forwarding company accountable and offer you a conciliatory solution. We can therefore guarantee that we respect our customers and are happy to help you find the best possible solution, provided we receive any information or knowledge of the incidents.

Therefore, we can only apologize and hope that you will contact us again to resolve the individual points.

With kind regards, your BRUNO Team

Rated 5 out of 5 stars

I was extremely impressed with their…

I was extremely impressed with their clarity , professionalism and attention to details .
They listened well and responded accordingly. They were accurate and speedy in their response . I loved their uncomplicated style both at product level and services and that influenced my decision to choose Bruno

22 May 2024
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Reply from BRUNO

Dear Elahe,

Thank you so much for your kind words! It's great to know that our approach made a positive impact on your experience.

Your decision to choose Bruno means a lot to us, and we're happy we could meet your expectations.

Thanks again for your wonderful review!

Best regards,
The Bruno Team

Rated 4 out of 5 stars

Via Morgana verkoop in consignatie.

Via Morgana verkoop in consignatie.
Doet wat schimmig aan.
Belofte van snelle levering.Ben benieuwd.
the proof off the pudding is in the eating.

8 May 2024
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Reply from BRUNO

Beste Ed,

Bedankt voor je feedback. Het spijt ons te horen dat ons showroom concept niet geheel duidelijk is. Bij Morgana staan onze producten alleen on display, de aankoop kan alleen via onze Bruno website. We gaan met je feedback aan de slag. We hopen dat de beloofde snelle levering naar verwachting verloopt. Zoals je zegt, "the proof of the pudding is in the eating." We vertrouwen erop dat je tevreden zult zijn met je aankoop. Mocht je nog vragen of opmerkingen hebben, neem dan gerust contact met ons op.

Met vriendelijke groet,
Het Bruno Bed Team

Rated 5 out of 5 stars

Bruno sofa bed

Sofa bed arrived within five days of Order in two boxes delivered to room of choice.
Bed was easy to assemble bed is very well made very sturdy and most of all very comfortable.
Very happy with this product.

9 March 2024
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Reply from BRUNO

Dear customer,

Thank you for your positive feedback. Great to hear that the delivery could be done very quickly and that our sofa bed was easy to assemble. We really appreciate the feedback.

Best regards,

Team Bruno Interior

Rated 5 out of 5 stars
BRUNO logo

Reply from BRUNO

Dear customer,

Thank you for your positive feedback. Great to hear everything went well. We really appreciate the feedback.

Best regards,

Team Bruno Interior

Rated 5 out of 5 stars

A solid and well made sofa bed

A solid and well made sofa bed, comfortable and easy to put together. Dispatch and delivery much quicker than the 1-2 weeks stated on the website. Long guarantee gives peace of mind too.

18 March 2024
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Reply from BRUNO

Dear customer,

Thank you for your positive feedback. Great to hear that the delivery could be done very quickly and that our claims bring mindpiece. We really appreciate the feedback.

Best regards,

Team Bruno Interior

Rated 5 out of 5 stars

A very comfortable couch and bed

A very comfortable couch and bed. I recommend to anyone!

18 March 2024
Unprompted review
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Reply from BRUNO

Dear customer,

Thank you for your positive feedback. Recommendations are most welcome. We hope you continue to enjoy your sofa bed.

Best regards,

Team Bruno Interior

Rated 5 out of 5 stars

Telephone info good

Telephone info good

14 March 2024
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Reply from BRUNO

Dear customer,

Thank you very much for your feedback. Happy to hear that the contact with our support went well. We will be happy to answer any further questions.

Best regards,

Team Bruno Interior

Rated 5 out of 5 stars

A masterpiece for sitting and sleeping

After I had decided on the options of the sofa-bed I ordered from Bruno, I found ordering online was very easy. Although I thought delivery might take one to two weeks, it was expedited by their UK contractor, Furdeco, within days. The sofa-bed is not cheap but it is not overpriced for a hand crafted and well designed piece of furniture. I have come across other sofa beds costing much more. I saw that it had won a German Design Award in 2020. Looks are important but what was even more essential for me was how it worked as a sofa and also as a bed - so the crux of my research was on this.. Now that I have been using it for a while I can verify that it's comfort factor both as a sofa and a bed is very high. Also, the transition from one to the other had to be simple and not require much effort since it would be a twice daily task. I've found this to be the case. In summary, I can unreservedly recommend the Bruno sofa-bed for its looks, practicality, value for money and comfort and also the company for its communication and level of service.

One year on almost to the day and the sofa-bed looks as new as it did last year. Still putting it up as a sofa during the day and folding it out as a bed of an evening without any problems. I might get my fitter to check over the bolts and fixings just to make sure. The fabric finish seems perfect - very hard wearing. I think that medium and long term experience is important in a review and am more than happy to further endorse the Bruno sofa-bed.

28 February 2024
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Reply from BRUNO

Dear David,

Thank you for your detailed review of our Bruno sofabed. It's fantastic to know that you've had a positive experience with both our product and our company. We greatly appreciate your recommendation and are committed to maintaining the high standards of communication and service that you've highlighted.

Thank you for choosing Bruno Interior. We look forward to helping you again in the future.

Best regards,

Bruno

Rated 5 out of 5 stars

Very robust and nice looking sofa / Super Service

Very robust and nice looking sofa. All our questions before and after delivery were solved quickly and in a very supportive way

11 February 2024
Unprompted review
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Reply from BRUNO

Dear Carles,

Thank you for your feedback. We are delighted to hear that you find our sofa very robust and aesthetically pleasing. We strive to provide excellent service, and it's rewarding to know that we were able to promptly address all your inquiries both before and after delivery in a supportive manner. If you require any further assistance or have additional questions, please don't hesitate to reach out to us. We are always here to help.

Best regards,

Bruno

Rated 4 out of 5 stars

Bruno sofabed

Brunobed is a specialist interior furniture company that focuses on few products, which also means their focus is quality. I bought Bruno sofa bed 160cm, the buying process went smooth and within 2 weeks I was contacted by the transport company for delivery. The sofa was placed at the desired location and it was quick and smooth.
The sofa is of great build quality. It's robust. And has a beautiful fabric colour! It is nice to sit in an active posture. Because of the box spring technology it provides a wonderful sleeping comfort. It is good to note that the soda may take a while to soften a bit.

18 February 2024
Unprompted review
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Reply from BRUNO

Dear Sri,

Thank you for taking the time to share your positive experience with the Bruno sofabed. We are delighted to hear that your buying process was smooth and that the delivery was prompt and efficient.

Best regards,
Bruno

Rated 5 out of 5 stars

This is the best sofa bed

This is the most comfy sleep and quality sofa bed that I can find in the Netherlands.

16 February 2024
Unprompted review
BRUNO logo

Reply from BRUNO

Dear Jiaji,

Thank you sincerely for your positive feedback. We are delighted to learn that our sofa bed has been regarded as the most comfortable and of exceptional quality in the Netherlands.

Best regards,
Bruno

Rated 5 out of 5 stars

Everything by as expected

Good delivery, good product. Everything as expected

21 December 2023
Unprompted review
BRUNO logo

Reply from BRUNO

Dear Amadeus,

Thank you for your review. We are pleased to hear that you had a positive experience with both the delivery and the product itself. If you have any further questions or need assistance, feel free to reach out to us.

Best regards,

Bruno

Rated 5 out of 5 stars

Comfortable, Great Design, High-Quality, and Easy to Assemble

We were on the hunt for the most comfortable bed-like sleeper sofa for a home office/guest room and we recently invested in the sofa bed.

Comfort:
The sofa is comfortable for sitting, lounging, and sleeping. The cushions provide just the right amount of support without sacrificing softness.

Design:
The design of the Bruno Bed Sleeper Sofa is both sleek and functional. The clean lines and neutral color palette make it a versatile piece that can adapt to various decor styles.

Assembly:
Other than being very heavy, assembly was a breeze thanks to clear instructions and straightforward construction. It's a testament to the thoughtfulness of its design.

Quality:
The quality of the Bruno Bed Sleeper Sofa is evident from the moment you unpack it. From the sturdy frame to the durable upholstery, every aspect feels well-made and built to last. It's reassuring to invest in a piece of furniture that not only looks great but also stands up to everyday use.

Customer Service:
When we identified a single defective screw in the armpiece, their response was swift and effective, promptly resolving the issue, sending new parts asap.

Overall, we highly recommend the Bruno Bed Sleeper Sofa to anyone in search of comfort, style, quality and versatility in their furniture for home office and guest room. We're really liking it and we anticipate enjoying it for years to come.

25 January 2024
Unprompted review
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Reply from BRUNO

Dear customer,

Thank you for sharing your detailed feedback on your Bruno sofa bed. We are delighted to hear that it meets your expectations in various aspects.

Overall, we are grateful for your recommendation of the Bruno Bed sofa bed to others seeking comfort, style, quality, and versatility. We hope it continues to exceed your expectations and serve you well for years to come.

Best regards,

Bruno

Rated 4 out of 5 stars

Super fast service, good quality & stylish design

Super fast service! Nice delivery guys. Good quality sofa. Heavy, due to quality, but easy to put together. Overall nice design. Very comfy sofa bed - sturdy and great for two people. Pretty good value for money! Fabric is creasing more than I thought it would after 3months, but overall 4/5 stars

10 November 2023
Unprompted review
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Reply from BRUNO

Dear Cloe,

Thank you for taking the time to review us. We are delighted to hear you had an overall good experience. Regarding the fabric creasing, we appreciate your observation and will take it into consideration for future improvements.

We are grateful for your overall positive rating and look forward to continuing to serve you in the future.

Best regards,

Bruno

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