BrunelOne.com Reviews 

Brilliant! Thanks so much for answering all my questions and such a quick turn-around!

I got a quick and friendly response, and they checked my image quality, noting it wasn't high enough resolution and had no problem refunding my order so I could remake the design.

The quality of print was actually much better than last time and you seem to have new notebooks, which are smaller and thinner, but still seem good quality.
Dropped a star because (for te second time) when I went to go collect at 5:30, you were shut, dispute telling me you were open until 7:00pm.
This was rectified by being delivered the next day, yet I was told this would be in the morning but wasn't until the afternoon. It was great customer service on their part, but meant I was behind on my orders and stock.

Good communication and excellent service. I'm very happy with my products! Thank you!

Absolutely terrible service and I would strongly advise you never use Brunel One and find a different supplier. I've used Brunel One for a number of years and had the odd issue with damaged stock or incorrect items sent but it's always been resolved pretty quickly. However this time over 75% of the notepads I ordered were horrendously damaged so I got in touch and asked for them to be replaced and spent the following 2 months either being ignored or made to jump through hoops taking photos, then sending the damaged notepads back and then saying they'll pick up the damaged notepads then not turning up. It then ended with them saying that because they were damaged in transit it was my problem as I accepted the delivery which is not the case as my contract was with them to provide the goods not with the courier. They even believe it is acceptable for me to make a delivery driver wait while I inspect an entire palette's worth of notepads for damage before they leave which is ridiculous. As per the Consumer Rights Act 2015 it is a retailers responsibility to ensure all products are of satisfactory quality, fit for purpose and as described and these were definitely not. DO NOT EVER ORDER WITH BRUNEL ONE!

Excellent . Just what we wanted. Super fast shipping and service. Definitely use again.

Not the best customer service. Printed card the wrong size initially which is obv not good service. No problem with reprinting but then pretty poor communication regarding completion. I still needed to contact them to find out what was happening, they were not sure what had happened to the replacements, phone not answered at all one day and a promised return call with status update did not happen.

This was my second time working with Brunel and they smashed it out of the ballpark. They are really fast, friendly and professional and everything they've done for me has been perfect.

Our design uploaded looking a VERY different colour to what we anticipated, what we'd designed, and what we wanted as an outcome. I asked in the comment that the colour correspond to a particular Pantone (which I'd converted to RGB or CMYK, I forget and get confused by them!), and also mentioned our cut lines. The response came back promptly saying the colour had been changed and cut lines removed, and the final product is exactly what we were after. The service was also swift. We have used BrunelOne for nearly five years and will always go back to them, and recommend them. Thanks.

Once again, fantastic service- thanks guys!

Quick turnaround, very helpul over the phone.

Bang on will use again

The quality of leaflets was good, but the leaflets left the warehouse after the delivery date we were told. So long as you order way in advance or collect in person you should be okay

I did not get any notification of when the leaflets would arrive, and had to spend £30 more on next day delivery to make sure they arrived on time to where they were needed! So would recommend if you live locally

Good quality product and quick turn around times

The website is easy to use and they delivered the service in time, despite all the craziness with lockdown. Very impressed with the quality of my business cards too

Excellent service brought my business cards to life, great value for money.

Such a shame to be writing this. But the service I have received from BrunelOne (registered as AZIMUTH PRINT) has been poor to say the least. As a long time customer I am highly disappointed. Recently ordered a large batch of A4 & A5 notepads, they came and were fantastic, so good they sold out on my website in hours. I pressed 're-order' for the exact same thing again and this time was greeted with a very late delivery (with no updates to let me know they'd be late) and the new planners were on sub par card stock, rendering them unsaleable. Multiple phone calls have been ignored, until I tried on a different number and they answered immediately. I understand this was a factory error. But in no way was this fault mine, and after such poor customer service and refusal for a partial refund for my lost time and money, I will not be shopping here any more and will encourage others to avoid them!

Easy to order. Easy to check. Delivered on time. Perfect.

I had an issue with my order but the support were very quick to respond and help sort it out. The products are always great quality.