BrownyLogistics Reviews 

890
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting timely deliveries and products arriving in perfect condition, often earlier than expected. Many people highlight the professionalism and politeness of the staff, who are also commended for their helpfulness and attention to detail. Reviewers frequently mention excellent communication throughout the process, keeping them well-informed at every stage of their shipment. The company is consistently described as reliable and efficient, with many customers expressing long-term satisfaction and trust in their services. Overall, people highly recommend their services for dependable and professional shipping needs.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and care taken with their... See more

Service

People report positive experiences with service, often highlighting excellent service from start to finish,... See more

Product

Customers had positive experiences with product, consistently reporting that shipments arrived neatly, on... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Browny Logistics Company. They arrived right on time to collect, their staff are neat, professional, and very polite, unlike other companies I have used previously. I ju... See more

Company replied

Rated 5 out of 5 stars

Amazing service and quick delivery. This was last minute booking and wasn’t sure shipping was going to arrive before Christmas due to peak season. Goods collected on 31/10 and arrived in Kumasi 17/... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience working with this logistics company, and I’m currently in my second year doing business with them. They are very reliable and affordable, which is crucial for my busine... See more

Company replied

Rated 5 out of 5 stars

BrownyLogistics is one of the best I have used and I have been using them for more than five years without issues. One of their best features is scheduled pickups with great communication skills and t... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Container Service
  3. Courier and Delivery Service
  4. Logistics Service
  5. Moving and Storage Service
  6. Shipping Service

Written by the company

Browny Logistics is a family run business based in the South of United Kingdom (UK) providing door to door shipping services from the UK to Ghana. We also provide services to individuals living in Ghana wishing to purchase items here in the UK to be delivered to them in Ghana. We can provide details on request. At Browny Logistics, we strive to ensure that each package collected is treated with utmost care and love right from the pick up location to your delivery location. Our joy is complete when customer expectation is met and exceeded.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

890 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(890)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BrownyLogistic did magic by delivering…

BrownyLogistic did magic by delivering the goods on time🥰 good customer service both home and abroad 😎. Good communication with customers.

9 December 2023
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Reply from BrownyLogistics

Thanks for the feedback Yvonne. We are pleased goods were delivered on time 😍

Rated 5 out of 5 stars

Very professional and deliver on time

Very professional and deliver on time. Truly compassionate and understanding thier customers. Always the best and highly recommended. Thank you very much.

8 December 2023
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Reply from BrownyLogistics

Aww thanks so much Lily. We look forward to serving you again soon 😍

Rated 5 out of 5 stars

No disappointments

They really truly never disappoint! If you aren’t using Browny Logistics you’re missing out big time! They give you a tentative date for arrival of your goods and then they blow your mind by bringing them waaaay earlier 😊
-signed a very happy client!

8 December 2023
Unprompted review
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Reply from BrownyLogistics

Wow wow, thank you Nana. We are so pleased to have blown your mind. We are happy to have a very happy client. Cheers to many more 😍

Rated 5 out of 5 stars

I recommend that anyone living @Isle of…

I recommend that anyone living @Isle of Wight to use Browny Logistics 🙏Quick service and trustworthy.

11 December 2023
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Reply from BrownyLogistics

This is lovely Adepa, thank you for the vote of confidence. Hope to serve you again very soon 😍

Rated 5 out of 5 stars

Setting the Pace!

Browny does not compromise on Transparency, Accountability and Trustworthiness. They're my preferred logistics company anyday!

9 December 2023
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Reply from BrownyLogistics

Thank you so much Rosemond; it is a great privilege to serve you. We look forward to many many more 😍

Rated 5 out of 5 stars

My first time though but have loved…

My first time though but have loved your services so far.Very reliable and fast.my boxes were picked on the 08/11/23,and was told that my recipient will get them by 20/12/23. On the 09/12/23,my mom called that she received a call from your boys and within the next 20 t0 30 minutes they were in the house to deliver. Thank you very much Kate,and all of you out there.keep it up.

9 December 2023
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Reply from BrownyLogistics

Thank you Gloria, we look forward to many more trips to you. Thank you for joining team Browny 😍

Rated 5 out of 5 stars

Same, same

Asem dada no aa 😁
Great service as always
Shipped 14Nov, delivered 08Dec
This time koraa deɛ, I'm enjoying biscuits 🍪 on top 😋
Good service is good ampa

8 December 2023
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Reply from BrownyLogistics

Aww Dezak Diapers, we love that you keep coming back, thank you so much for your business and thank you for the great feedback. Enjoy many cups of tea with the biscuits 😍😍

Rated 5 out of 5 stars

Woww woww! Super super fast shipping

Woww woww!! Is all I can say. Browny Logistics have blown my mind. I had a super exceptional experience with them; from the initial inquiry to the final delivery, their communication was top-notch. My items were shipped on 22nd November and were delivered safely in Ghana on 8th December. Like wowwwww. Super super fast. The professionalism and efficiency displayed truly set them apart. Without a shadow of doubt, I highly recommend Browny Logistics for all your shipping needs – a solid five-star service!

8 December 2023
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Reply from BrownyLogistics

Fantastico! Thank you for the amazing feedback Favour, we are pleased to have met expectations 😍 welcome aboard the Browny train and we look forward to serving you again in the very near future 😍

Rated 5 out of 5 stars

Safe and secure delivery

Safe and secure delivery. Browny takes great personal responsibility for the shipment.

17 November 2023
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Reply from BrownyLogistics

Thank you for the fantastic feedback Richmond 😍

Rated 5 out of 5 stars

From point of raising my order with…

From point of raising my order with browny to the point of delivery was excellent. Their lead time was immaculate and unbeatable. My goods arrived 9 days earlier than anticipated. Will use them again and again. Great job.

8 November 2023
Unprompted review
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Reply from BrownyLogistics

Wonderful! Thank you Phil, we are pleased to have gained a life time customer. Here’s to many more trips to yours 😍

Rated 5 out of 5 stars

Excellent service.

10 November 2023
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Reply from BrownyLogistics

Thanks for the great feedback sir. Look forward to seeing you again soon 😍

Rated 5 out of 5 stars

My goods was picked up.as scheduled,and…

My goods was picked up.as scheduled,and was delivered on time with same goods as picked up,There no problem,Am very pleased and will use them any day any time

10 November 2023
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Reply from BrownyLogistics

Thanks for the feedback Naa, we are pleased your experience was a smooth one 😍

Rated 5 out of 5 stars

The Best

I've always loved the commitment you put in your work. My stuff always gets in on time. Never delayed goods and I ask how you do that. Thank you for always giving us your all. Will choose you over and over.

9 November 2023
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Reply from BrownyLogistics

Thank you for choosing and staying with Browny Logistics Harriet, we do not take your consistency for granted at all. It is great to know we are doing right by our cherished customers 😍

Rated 5 out of 5 stars

Items arrived exactly how it was picked…

Items arrived exactly how it was picked up. Goods arrived earlier than expected. Highly recommend👍

9 November 2023
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Reply from BrownyLogistics

Wonderful! It is rewarding to know that we delivered your goods as it was collected 😍 Thank you Stephanie

Rated 5 out of 5 stars

All boxes came intact .this was…

All boxes came intact .this was delivered timely 😍😍😍😍

10 November 2023
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Reply from BrownyLogistics

Thank you Abena for the great feedback, we are pleased your delivery was timely 😍

Rated 5 out of 5 stars

First class services.

Excellent services beyond my expectations. Would recommend to anyone.

10 November 2023
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Reply from BrownyLogistics

Thank you Mr Hood, it is so great to know we are meeting and exceeding expectations. We look forward to seeing you again soon 😍

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