Brown Living™ Reviews 

112
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the sustainable product range and find items like clothing and natural home goods exceptionally comfortable and well-made. Shoppers often share very positive remarks about the pleasant shopping experience, quick delivery times, and attractive sustainable designs. However, some reviewers were not happy with order fulfillment and customer support response times. Some customers experienced delayed shipments, missing parts, or received incorrect products without getting timely replies or satisfactory refunds. A few people also mentioned sizing discrepancies and fabric qualities that ultimately did not meet their initial expectations.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers praise the excellent quality, superb... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight excellent, well-sourced... See more

Order

Customers consistently note negative experiences with order delivery, reporting that items were never... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick shipping and great... See more

Response time

Reviewers highlight negative aspects of response time, expressing deep frustration as customer care is... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I think the pants are a bit short in length...I am 6 feet tall and the pants seems to be 1 inch short in length

Company replied

Rated 3 out of 5 stars

The cloth quality of the pants. I was expecting soft cotton while this is more like tusser cotton. Very thick and not ideal for summer.

Rated 3 out of 5 stars

Updating this to 3 stars. The products themselves are excellent, well sourced. But long shipping time and poor support. Order well in advance and wait. It will happen eventually. (I updat... See more

Company replied

Rated 2 out of 5 stars

They processed the order late and I needed it for a big event. So I had to find a last minute alternative. Not a message, anything from them. Not a customer care to call, only mail. Also the product... See more


Company details

  1. Online Marketplace

Written by the company

Brown Living is India’s first planet-positive online platform for eco-conscious consumers to discover and shop from verified sustainable brands and make an impact. We deliver Brown Lens© Certified products to our customers without any waste or plastic. We plant trees from our profits to ensure your orders are 100% carbon neutral. We offer a wide range of everyday-use products, specially curated for a sustainable, vegan, plastic-free, toxin-free and zero-waste lifestyle. Each product is locally made in India and handpicked after evaluating its environmental & social impact.


Contact info

3.0

Average

TrustScore 3 out of 5

112 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(112)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

still NO DELIVERY!

the first product ordered wasnt available so they gave me a gift voucher of the same amount. the second order for 10 days keeps showing its still not picked up. no one picks the phone or messages back. its really awful service. probably why people prefer to purchase from an amazon instead!

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Feeling cheated..

The prepaid order I placed on Oct 15th is still not delivered after almost two months. The tracking keeps showing 'on it's way!'; the customer support ticket is closed without a solution and no response on calling number. This is absolute cheating. They close all doors to the customers to reach them.

10 December 2024
Unprompted review
Rated 2 out of 5 stars

The top I bought was very thin and…

The top I bought was very thin and doesn't seem to be of good quality. The elastic bands on the arm holes are super tight and cut off blood supply.

The t-shirt on the other hand seemed of better quality.

25 September 2024
Rated 2 out of 5 stars

I had bought a pack of six soy wax…

I had bought a pack of six soy wax candles shaped like sweets. I absolutely loved the idea and the candles looked like real sweets, complete with the silver virk, which was incredible. However, when I received the package, I got a small 4x4 square box with four sweet candles. I thought for 500 + 100 for shipping, what I received was too little and not at all something I could gift. I lit the candles myself. I do like the idea though.

25 October 2024
Rated 1 out of 5 stars

Brown Living (Living Brown Pvt Ltd.) is a fraud company

This is a fraud company working with a fraud delivery partner Delhivery. They took my money and did not deliver the product. I kept following up with Delhivery for the product delivery they said it has reached the destination warehouse and will be delivered soon and after a month they said that the package is lost and I should contact the sender.

There is no customer support or option to cancel the order and ask for a refund.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

They took my money without delivering product

I ordered some organic handkerchiefs from Brown Living (prepaid). They never got delivered. The company has marked them as delivered and their automatic system keeps calling me for product feedback. This company has no customer support whatsoever. I've tried email and whatsapp. They only use those for self promotion and not to help customers. I was home throughout the claimed delivery period and nobody even rang the doorbell nor did they leave the package with the security guard. Incredibly callous attitude for a company that makes tall claims about sustainability and whatnot.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Products from this website are really…

Products from this website are really great. I and my family can feel the soothing nature of the products as there are no chemicals, including all home care products and personal care products. The delivery is also prompt with provision for tracking of the products. In short I can say that I got addicted to Brown Living...

26 August 2024
Rated 1 out of 5 stars

Poor quality in terms of service and material

I ordered 2 things. I ordered a collapsible cup and metal straw. The collapsible cup came after a week and it was not steady enough and would collapse back easily. So NO it can not be used to drink anything. It’s been over 14 days and I have not still received my metal straws. Worst experience I’ve ever had. This is what I get when I decided to be environmentally conscious. Thank you. Noted.

26 August 2024

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