BRONZE SNAKE Reviews 276

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique style, and comfortable fit. Many people appreciate the wide selection of trendy items, with some noting that the clothes are well-made and durable, lasting for several years. The customer service is frequently highlighted as exceptional, with consumers reporting quick responses and helpful assistance, especially when issues arise with orders or exchanges. Delivery is also often described as fast and efficient. However, some customers also noted issues with sizing, finding that certain items did not fit as expected or that advertised sizes were inaccurate. A few people experienced problems with the quality of certain garments, such as fraying edges, loose stitching, or materials that shrank significantly after washing. There were also occasional concerns about receiving items with different brand names or discrepancies in product appearance compared to online images.

What people talk about most

Product

People report positive experiences with product quality and style. Many reviewers praise the high quality,... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of the... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the quick shipping,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the incredibly fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products such good quality, their customer services are 5 star, I had to change as the sizing was incorrect (by myself) they had a free shipping label to exchange and I had the replacement with... See more

Rated 5 out of 5 stars

Absolutely obsessed with Bronze Snake! Every piece is so well put together and honestly effortless. You can just chuck anything on and instantly feel put together and fabulous. I always get comments... See more

Company replied

Rated 5 out of 5 stars

Alright, diving deeper into why Bronze Snake Shop is a total winner: First off, the trends? Always on point. They've got that knack for stocking exactly what you're looking for, often before yo... See more

Company replied

Rated 5 out of 5 stars

My daughter and I were so impressed by the level of service from both the beautiful Isabella’s today. They greeted us with a friendly welcome, offered helpful suggestions without being pushy, and made... See more


Company details

  1. Clothing Store

Written by the company

In 2006, from a small store in Fitzroy, Melbourne, Bronze Snake was born. The desire was to create minimalistic silhouettes using high quality materials. Now with fans worldwide, Bronze Snake drops new styles weekly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A must have in your wardrobe!

I have purchased from bronze snake a couple of times and have found them to be fantastic! Beautiful clothing, fabulous materials and fast delivery. I had great service too when I needed to exchange my garment for a another size, all too easy and again quick delivery. Highly recommend.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Appreciation

I loved that they acknowledged and appreciated the effort I went into reviewing their products.
The clothes, I love that they have their own individual style and at 55yrs old I can wear them and feel great.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Charges £13 for every UK return

The dress I ordered was a completely different colour to how it appeared online. When I tried to return it I was charged £13 for a Royal Mail label which is fraudulently high. Bronze snake should be required to state that returns are expensive. Avoid this retailer.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Am from Newcastle and popped into the…

Am from Newcastle and popped into the store in Melbourne. Have been buying from Bronze Snake online for a while now but going into the actual store was something else! The staff are Amazing!! Super friendly and very helpful.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

I love your clothes and I am obsessed…

I love your clothes and I am obsessed with the reels you post, I would only suggest that in you reels the models say what size they are wearing as I am an 8 and bought a s/m but it was not as oversized as I would have liked but I still looooove it. I also would have ordered a size up in the jacket but I am obsessed with everything that I have purchased and will be shopping plenty more 🤗

30 October 2025
Unprompted review
Rated 2 out of 5 stars

cheap fabric, not worth

verrrrry cheaply made clothes. designs are cute but thin and poor quality material. thank god i got items on sale but i still wish i could return it.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company ! I look at their website every day! I have ordered one sweater, which is and will continue to be a wardrobe staple—looking to get another as soon as they are back in stock !

23 October 2025
Unprompted review
Rated 5 out of 5 stars

online shopping

I live in regional victoria the online shopping experince was so easy, Delivery was quick - Bronze Snake is one of my go to shops now for range of clothes

29 September 2025
Unprompted review
Rated 3 out of 5 stars

love the designs but bad quality.

I really love the style and designs from bronze snake and have been following them for a while so when I saw they were having a sale I jumped at the opportunity. My clothes arrived yesterday and I was pretty disappointed by the quality. I love the styles still but I’m very relieved that I didn’t pay full price. Also one of my items arrived with a different brand name on it, called “Thanne”. It’s a bit fishy and seems like everything is from China.

20 October 2025
Unprompted review
Rated 3 out of 5 stars

Could have some improvements

Great service, the design is nice but could have been made better. Elastic waist pants and no shape just makes it look a little bit cheap. The material is super see-through. I would rather pay a little bit more and have better quality.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

My daughter and I were so impressed by…

My daughter and I were so impressed by the level of service from both the beautiful Isabella’s today. They greeted us with a friendly welcome, offered helpful suggestions without being pushy, and made sure we left completely satisfied. They couldn’t do enough for us. Their attention to detail and genuine care really stood out. We purchased some beautiful outfits, and we’ll definitely be coming back. Thank you both. 😊

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality for the price point

Terrible quality for the price point. Pants are see through, not lined. Won’t purchase again

16 October 2025
Unprompted review
BRONZE SNAKE logo

Reply from BRONZE SNAKE

Hey Jess, sorry to hear this, would love to help hear a little more.
If you could please email your order number to dave@bronzesnake.com and I can look into this more for you.
Thanks so much.

Rated 1 out of 5 stars

DO NOT EXPECT A REFUND

DO NOT EXPECT A REFUND. Their refund/exchange policy is impossible to navigate and extremely misleading. $15 for a postal sticker that you have to print out yourself. I was told I would get a refund and got store credit. Useless as I never want to deal with these people again. Not unreasonable to expect a refund when buying online. Absolute rubbish.

8 October 2025
Unprompted review
BRONZE SNAKE logo

Reply from BRONZE SNAKE

Hey Elsie. We definitely do refunds. I am not sure why you may have got a gift card instead of a refund, but really easy fix on my end, just need the order number, please email it to dave@bronzesnake.com.
Once again so sorry for the confusion.
Thanks so much.

Rated 3 out of 5 stars

The “Tasi Set” is great, but maybe not in every colour!

The “Tasi Set” is so nice in black! Thick but super soft material—love!!! (Only downside of the black / all of them is that whatever size you order, that’s what you are getting in both the top and bottom—no “custom” set sizing—but with how nice the quality of material was in the black, I could put that one-size-fits-most sizing to the side because it was so nice).

The reason why I took 2 stars off though is because of the inconsistency of material with the different colour offered. I bought both Black and Chocolate for my order and the chocolate was significantly of lesser quality—was a scratchy material and definitely thinner which unfortunately meant that it would need to be ironed before wearing too (black you could pull out of your hamper and would good to wear).
And the another star off for only a 30 day window for returns. (I bought these sets for an oversees trip and by the time I got back I lost my opportunity to return the chocolate set).

Also might be user-error, but I thought it was sorta weird I couldn’t write a review on their website and had to go 3rd party. No stars removed for that, just an observation from this tech-illiterate.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great brand. Fair prices in comparison. They cut things differently, use different fabrics and keep the designs simple. There are great videos and pics of everything so you know what you’re buying. Third order, will be more. Cheers!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

My absolute favourite clothing store😍🔥

My absolute favourite clothing store! The quality of their clothes is amazing and the prices are so reasonable. They have some beautiful pieces that you wouldn’t find in your typical fast fashion brands. I can’t recommend this place enough. Both of their closest stores to me are a little bit out of my way, but I will always make the drive because it’s so worth it!

14 September 2025
Unprompted review

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