Broadway Auto Transport Reviews 

152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, communicative, and exceptionally helpful throughout the entire vehicle transport process from start to finish. Consumers note that vehicles are delivered safely on time, and the overall service remains smooth and reliable. Some reviewers were not happy with unexpected price increases, extra fees, and sudden requests for more money right before pickup. People also mentioned frustrating experiences regarding service issues and communication breakdowns about final costs. A few individuals felt that these sudden adjustments created unnecessary stress and financial complications during their move.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional communication, professionalism, and... See more

Service

People report positive experiences with service, highlighting consistent communication and well-organized... See more

Delivery service

Consumers find delivery service to be extremely positive, with everything going smoothly from the first call... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely contrasting experiences. Many customers... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... See more

Company replied

Rated 5 out of 5 stars

Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy... See more

Company replied

Rated 5 out of 5 stars

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan.... See more

Company replied

Rated 5 out of 5 stars

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surpris... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(152)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Charlie from Broadway Auto Transport…

Charlie from Broadway Auto Transport was honestly such a help. He was very communicative and very helpful. I let him know my budget and he helped me get a driver. I recommend Charlie if you need tour car delivered. I would definitely use them again.

11 January 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for your feedback! We’re glad Charlie was able to help and provide clear communication while staying within your budget. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Communication and Feedback

Communication and Feedback

16 January 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for your feedback! We’re glad our team was able to provide clear communication and timely updates throughout your shipment. Your input helps us continue improving, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Dispatch of Automobile Transport

Working with Jim has been an absolute pleasure from a dispatcher’s perspective. He is one of the most reliable and straightforward brokers I’ve worked with. Communication is always clear, fast, and professional, and he consistently provides accurate load details with no surprises.

23 January 2026
Unprompted review
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Reply from Broadway Auto Transport

Thank you for the kind words! We’re glad to hear Jim continues to be reliable, clear, and professional from a dispatcher’s perspective. We truly value your partnership and look forward to working together again.

Rated 3 out of 5 stars

There was a lack of communication…

There was a lack of communication between the company and the driver, and they also gave me two phone numbers that didn't belong to the driver. This creates distrust and anxiety.

17 January 2026
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

We’re sorry for the frustration and confusion this caused. Clear and accurate communication is very important to us, and we understand how receiving incorrect contact information can create anxiety. We appreciate you bringing this to our attention and will use your feedback to improve coordination with drivers and ensure better communication moving forward.

Rated 1 out of 5 stars

AWFUL - STAY AWAY - SO HORRIBLE!!

AWFUL - TERRIBLE- STAY AWAY -RUN.
I booked my Subaru for transport and paid my 500 dollar deposit for the total fee of 1100 dollars and was told my car would be picked up on a Monday and that everything was “a go.” Then Sunday I get the traditional “we appreciate your understanding “ but we don’t have a truck yet but will keep you updated. I was NOT updated and I texted and called numerous times for three days with NO answer or reply. After three days I did get in contact with my contact at Broadway and was told he had no idea when my car would get a truck to transport it and my contact said “we don’t need your money” and went on to state ( and I quote) “you know what? I hate this job” and continued to complain that he didn’t know if he would get a truck and told me he would transfer me to his manager Brian who would refund my money”- this would leave my car stranded. Thank goodness, the manager Brian did find me a driver but for an additional (and I kid you not) for an additional 600 dollars - Brian did refund me 150 for the aggravation but it was not enough. It was a horrible experience- LISTEN to me - STAY AWAY - find your own carrier - this place was HORRIBLE!!!

2 January 2026
Unprompted review
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Reply from Broadway Auto Transport

We’re sorry for your experience and understand your frustration. The lack of communication and professionalism you described is not acceptable and does not reflect our standards. While a driver was eventually secured and a partial refund issued, we recognize that this did not make up for the stress caused. We sincerely apologize for the inconvenience.

Rated 5 out of 5 stars

Very fair quote right from the start

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition. Driver was responsive and professional. I shipped a 8 series BMW via enclosed transport. Transport vehicle looked top notch. Charlie Davis was my contact. Highly recommend broadway auto transport.

15 January 2026
Unprompted review
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Reply from Broadway Auto Transport

Thank you for your kind words! We’re thrilled Charlie Davis and our team could provide smooth communication, fast pickup, and a safe, on-time delivery for your BMW. We truly appreciate your trust and recommendation!

Rated 5 out of 5 stars

I’ve worked with Brian Davis several…

I’ve worked with Brian Davis several times now, including on a shipment from Glendale, AZ to Columbus, NM for my 2016 Hyundai Accent, and he has been nothing but reliable. He communicates clearly, gives realistic and honest prices, and always follows through on his word. Brian makes the entire dispatching process simple, organized, and completely stress-free. I truly appreciate how professional and helpful he is every step of the way.

9 December 2025
Unprompted review
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Reply from Broadway Auto Transport

Thank you for your continued trust! We’re glad Brian has consistently delivered clear communication, honest pricing, and reliable service. We appreciate working with you and look forward to more shipments ahead

Rated 5 out of 5 stars

Working with Broadway Auto Transport…

Working with Broadway Auto Transport has been excellent. Chris is professional, organized, and communicates clearly, making every load smooth and hassle-free. Always a pleasure partnering with such a reliable broker!

25 November 2025
Unprompted review
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Reply from Broadway Auto Transport

Thank you for the positive feedback! We truly appreciate your partnership and are glad to hear that working with Chris and our team has been a smooth and reliable experience. We value your trust and look forward to continuing to provide you with excellent service on every load. If you ever need anything, we’re always here to help!

Rated 5 out of 5 stars

Adam at Broadway Auto Transport was…

Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy to reach, and genuinely cared that everything went smoothly. The car arrived faster than expected and in perfect shape. Highly recommend working with Adam if you need to ship your car!

13 November 2025
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for sharing your experience! We’re thrilled to hear that Adam made your transport from Minnesota to South Carolina simple, stress-free, and well-communicated. Getting vehicles delivered quickly and in perfect condition is exactly what we strive for. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 1 out of 5 stars

Don't bother this company is a click…

This company is a click and bait company. Don't make the same mistake I made, don't give them any money. If Brian Davis contacts you, don't buy into his lies. They will promise and tell you they have a transport, and when they can't deliver they will try to back out of the contract, which means they will get to keep $200 of the $300 that you pay for your reservation. Don't make the same mistake I did, lost money and more importantly time dealing with these people, more specifically Brian Davis. Trying to keep people from making the same mistake I did, please walk away, they look like a legitimate company, but they are not, they are leeches, feeding off of people with good intentions, looking for a service.

26 October 2025
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

We’re very sorry to hear about your experience and sincerely apologize for any frustration or inconvenience caused. At Broadway Auto Transport, we strive to provide clear communication and reliable service to all our customers. We take feedback like yours seriously and will review our processes to prevent similar issues in the future.

If you’d like to discuss your situation directly so we can work toward a resolution, please contact our support team at support@broadwayautotransport.com
or call our mainline. Your experience is important to us, and we want to make things right where possible.

Rated 5 out of 5 stars

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surprises or missing details. Jim is professional, honest, and genuinely cares about keeping things running smoothly for both the customer and the carrier.

3 November 2025
Unprompted review
Broadway Auto Transport logo

Reply from Broadway Auto Transport

Thank you for your kind words! We’re thrilled to hear that Jim provided clear communication and a smooth experience from start to finish. His professionalism and dedication to both customers and carriers are qualities we truly value. We appreciate your trust and look forward to working with you again!

Rated 5 out of 5 stars

Working with Jim from Broadway has been…

Working with Jim from Broadway has been an excellent experience. He’s professional, reliable, and communicates clearly throughout every load. Jim always provides accurate information upfront and follows through to make sure everything runs smoothly from pickup to delivery.

He’s quick to respond, easy to work with, and always treats our team with respect. We truly appreciate his honesty, attention to detail, and commitment to keeping drivers moving efficiently. Jim consistently goes above and beyond to make sure both dispatch and drivers are taken care of.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Lies and scams

Lies about guaranteed shipping date. Lies about all in cost. Brian Davis liar and coward. If you need more info or proof you can email me.. Brian also threatened me that I would never see my car again if I left a bed review online. I have proof of all of this.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Broadway Auto Transport, led by Adam and his team, has been an outstanding partner for our vehicle shipping needs. Adam is professional, efficient, and dedicated to providing excellent service from start to finish. They handle every detail, making the entire process smooth and stress-free. Communication is top-notch, and their rates are competitive without sacrificing quality. Highly recommend Broadway Auto Transport for anyone needing reliable and trustworthy vehicle transport services!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The best

Great company .Easy communication, fast payment. The unit was ready when we got to the shipper location.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

This company along with several others lead you to believe by signing a contract that all is well. The contract means nothing as they all come back for more money. I was told that contract means nothing, and it is used to lure you in.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

good company

Jim is hands down one of the best brokers we work with. As a dispatcher, I appreciate how easy he is to communicate with—always quick to respond and very clear about what’s needed. He’s reliable, organized, and keeps things moving without headaches.

8 September 2025
Unprompted review

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