We have just had £44 taken from our bank account for membership renewal inspite contacting them twice that we didn't want to renew our membership after they sent an email that they were going to do th... See more
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Auto renewal was applied to my account which I didn't know about. No advance warning about withdrawal. Payment was a 25% increase on previous year. I've tried to stop auto renewal without success.... See more
Didnt know about automatic renewal. Just cost £44 with no cancellation possible. Had to give up camper as husband had a stroke. Fuming
As always this company gives exactly what it says it will do! Fast, efficient, safe deliveries with a smile! A fun range of tastes from Britain and more items keep appearing on their website! THAN... See more
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Company details
Written by the company
A family run business located in Kingston Ontario. Offering a large selection of British goods whether you are trying for the first time or are wanting a taste of home, we have the products for you. Free Kingston Delivery & Flat Rate Shipping Across Canada. Shop-Click-Delivered! Our reputation is your satisfaction....The Brit Stop is truly your British One Stop Shop!
Contact info
349 Janette Street, K7P 0K8, Kingston, Canada
- 6135832309
- info@britstop.ca
- britstop.ca
2.1
Poor
165 reviews
Hasn’t replied to negative reviews
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Reply from Britstop
Hello Felicia, Thank you for taking the time to review BritStop. We are so pleased to hear you found our service met expectations. We appreciate you supporting our business venture and look forward to the opportunity of serving you again soon. Best Regards, Alan and Jo, BritStop
Amazing service & Amazing products
Amazing service & Amazing products! Highly recommend!!!
11 June 2021
Reply from Britstop
Hi Jenn, We much appreciate you taking the time to review BritStop. It is encouraging to hear you found our service was exemplary. We launched BritStop with the view of providing our customers a service with a difference and quality products. Thank you for supporting our business venture and we look forward to serving you again soon. Best Regards, Alan and Jo, BritStop
Reply from Britstop
Hello, Thank you for taking the time to provide a review of BritStop. We are delighted to hear that you were happy with your products, the cost & your package arrived safely & promptly. One of the reasons for us launching BritStop last August was to bring UK products to our customers whilst offering value for money, we review our product pricing regularly and also believe flat rate shipping offers our customers a transparent cost, so they have a fixed price before completing their online purchase. Thank you again for your support and we look forward to the opportunity of serving you again soon. Best Regards, Alan and Jo, BritStop
Great personal service
Great personal service. Very accommodating and right on time for delivery. Packed nicely in a paper carrier bag as opposed to plastic.
8 June 2021
Reply from Britstop
Hello Anne, We really appreciate you taking the time to review BritStop. It is encouraging to hear you were happy with our service. When launching BritStop last August, we were mindful of keeping our carbon footprint as small a possible, which is one of the reasons why we selected delivering orders in paper bags and with a fuel efficient car. Our aim for BritStop's future is to regularly review & always open to climate friendly options. Thank you once again for supporting our business venture and we look forward to serving you again soon. Best Regards, Alan and Jo, BritStop
First time using Britstop
First time using Britstop. Service from beginning to end was excellent. Will use again!
7 June 2021
Reply from Britstop
Hi Lynne, Thank you for your review of BritStop, it is much appreciated. It is encouraging to know that our service met expectations. Taking care of our customers is the most important element of BritStop's foundation & growth. Thank you for supporting our business venture, we look forward to serving you again soon. Best Regards, Alan and Jo, BritStop
As always this company gives exactly…
As always this company gives exactly what it says it will do!
Fast, efficient, safe deliveries with a smile!
A fun range of tastes from Britain and more items keep appearing on their website!
THANKYOU Britstop 😍
6 June 2021
Reply from Britstop
Thank you Ioene for your review & kind words of BritStop, it is much appreciated and reaffirms we continue to provide consistency in our service & product standards. We value our customers as central to our business and continued growth. We look forward to being of service to you again & thank you for your support. Best Regards, Al & Jo, BritStop
Fast efficient service
The order came very quickly. I was impressed with the fast service and the products are all good. thanks!
3 June 2021
Reply from Britstop
Hello, We are very appreciative of the review you gave BritStop, thank you. We believe that our customers have trusted us to provide high quality products & should expect a prompt delivery or shipping to their home. We do everything possible to make sure customers experience the best we can provide. Thank you for placing your business & trust in BritStop. We look forward to the opportunity of serving you again in the near future. Best Regards, Alan & Jo, BritStop
Great service
Great service from Alan! The shipment arrived quickly within just a few days and was very well packaged to ensure no damages en-route!
3 June 2021
Reply from Britstop
Hello Andrew, thank you for taking the time to review BritStop. So pleased to hear that your box of goodies arrived quickly & safely. We have a great experience with Canada Post, finding their service to be reliable and prompt with deliveries. We do everything possible to protect customer products by packing boxes carefully thus reducing shipping damage and disappointment. Thank you for supporting our business venture and we look forward to being of service to you again soon. Best Regards, Alan and Jo, BritStop
Convenience and British
Convenience and British - two of my favourite words. It is great see Alan and have a chat when he delivers.
1 June 2021
Reply from Britstop
Hello Sonya, Thank you for your kind words. We appreciate you taking the time to review BritStop. Bringing back traditional values of connecting with the community is a vitally important aspect of our service. I enjoy the chats we have along with the conversations I have with many of our customers, the times we are living through are challenging, I believe that spending a little time with someone (observing social distancing) can help bring some happiness & a sense of community. Thank you for supporting our business and we look forward to being of service to you again soon. Best Regards, Alan and Jo, BritStop
Fantastic service
Fantastic service. Kept in touch for the delivery. Good selection. Definitely recommend and will use again.
Thank you
1 June 2021
Reply from Britstop
Hello Blayne, We appreciate you taking the time to review BritStop. It is encouraging to hear that our service met your expectations. Our first Belleville area delivery was a great success and we are looking to build on this over the coming months, with the hope of increasing deliveries from one Saturday a month to biweekly. Thank you for supporting our business & we look forward to being of service to you again soon. Best Regards, Alan and Jo, BritStop
Very fast and friendly service
Very fast and friendly service! Will order again for sure. If your looking to try some British treat give Britstop a try!
26 May 2021
Reply from Britstop
Hello Marcia, Thank you so much for taking the time to review BritStop. We aim to provide the best possible customer service, it is encouraging to hear we met your expectations. We appreciate you supporting our business venture & look forward to being of service to you again soon. Best Regards, Alan and Jo, BritStop
Reply from Britstop
Hi Kim, Thank you so much for taking the time to review BritStop. We are so pleased to hear that we met your expectations. We look forward to serving you with Flakes and any other Brit treat you have a craving for. Stay Safe & Best Regards, Alan & Jo, BritStop
Highly recommend.
Wonderful couple to deal with, great selections and prices. All the favorites from growing up. Only downfall is I’ll be spending far too much money on everything haha.
9 May 2021
Reply from Britstop
Hi Stacey, Many thanks for the kind words and your review of BritStop. It's great to hear you had a good experience of our service. Providing the best in customer service is vitally important to us. We also will constantly review our pricing to make sure we are offering the best value for money. Thank you for supporting our business venture and we look forward to being of service to you again soon. Best Regards, Alan and Jo, BritStop
Reply from Britstop
Hello Lorna, we really appreciate you taking the time to write your review of BritStop. It is encouraging to hear you were delighted with our service & products. We look forward to being of service to you again soon. Thank you & Best Regards, Alan and Jo, BritStop.
Reply from Britstop
Hi Sonia, thank you so much for the kind words and review of BritStop. We love serving and connecting with our customers. With a lockdown and a stay at home order currently in place, we think it is so important for people to feel connected and see a cheerful face. We hope that our service helps to brighten someone's day and a chance to have a natter (observing social distancing of course). We also like to provide fast communication and prompt delivery. We look forward to being of service to you again soon. Best Regards, Alan and Jo, BritStop
Was told about this service
Was told about this service, and took advantage. I miss my treats from home, and these were a good price. It will be great when more stock comes in, cant wait.....😊
2 May 2021
Reply from Britstop
Hello Caroline, Thank you for taking the time to review our business. It is always encouraging to hear that our service meets our customers expectations. We are transitioning to ordering direct from UK as we are now registered for direct import and fully bonded with CBSA. This has meant that our inventory is lower than we like, however we are expecting our first UK direct order in the next 4 weeks. In the meantime, we are ordering smaller orders from the GTA to keep popular lines in stock, sorry no crisps until we get UK order. We look forward to being of service to you again soon and thank you again for your support. Best Regards, Alan and Jo, BritStop.
Amazing service!
Amazing service! Quality products, fair pricing and friendly service! I will most certainly be ordering again and telling all of my friends!
1 May 2021
Reply from Britstop
Thank you Camille for taking the time to review BritStop, it is much appreciated. We are so pleased you enjoyed your experience of shopping with us. We aim to provide the best in service and products. Personal referrals are the best form of endorsing a business and we appreciate you recommending BritStop to your friends & family. We look forward to being of service to you again soon. Best Regards, Alan and Jo, BritStop.
Awesome store will order again
18 April 2021
Reply from Britstop
Hello Stephen, we appreciate you taking the time to review our business. It is always encouraging to hear that our customers enjoyed their experience of BritStop. Our customers are the backbone of our business. We look forward to earning your business again soon. Best Regards, Alan and Jo, BritStop
An item was missing from my order he…
An item was missing from my order he was so apologetic and returned next day with my missing item and a few other goodies as well not necessary but very much appreciated thank you can’t wait for my next order
14 April 2021
Reply from Britstop
Hello Chris, we really appreciate you taking the time to review BritStop. When a mistake happens, how a business handles it, reflects directly on how important it views their customers. At BritStop we view customers as our greatest asset, through a positive shopping experience, we hope to develop a good long term business relationship and earn trust. Thank you for supporting our business venture and we look forward to serving you again soon. Best Regards, Alan and Jo, BritStop
Amazing service
8 April 2021
Reply from Britstop
Hello Tammi, Thank you for your review of BritStop. It's great to hear you enjoyed our service. We believe that our customers are our business and deserve nothing less than exemplary service from the easy use of our website, to communication through to providing a convenient prompt delivery to the door. We look forward to being of assistance to you again & thank you for your support. Best Regards, Alan and Jo, BritStop
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