British Homebuyers Reviews 

621
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report excellent service, often leading to significantly more viewings and quick offers compared to previous experiences with other agents. People frequently highlight the team's exceptional communication, noting they were kept well-informed and received prompt responses to all queries. The staff are praised for being helpful, friendly, and dedicated, going above and beyond to ensure a smooth process. Reviewers appreciate the professional and supportive approach, which made the often-stressful selling journey much more reassuring and effective.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication... See more

Response time

Reviewers consistently express satisfaction with the prompt and efficient response times. Customers were kept... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting prompt and regular communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were struggling to sell our flat with a local (well respected) agent, so we decided a change was needed after 3 months. We happened to get a leaflet through from British Homebuyers around t... See more

Company replied

Rated 5 out of 5 stars

We used British Homebuyers to sell out house after bad experiences with two other agents. The level of service was absolutely amazing, and we ended up getting an offer quickly. The whole proc... See more

Company replied

Rated 5 out of 5 stars

The dedicated interest that each member of the team gave to us was exemplary. No question went unanswered or was too trivial to ask. Deadlines were kept, responses were forthcoming. Even when a memb... See more

Company replied

Rated 5 out of 5 stars

Really pleased that we decided to go with British Homesellers following a recommendation. Having had a poor experience with a local estate agent it was a pleasant surprise to find a company that keep... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(621)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Results matter

I tried using two or three High Street estate agents when I decided to put my apartment up for sale.
And whilst they generated lots of interest they never got a deal over the line.
That's why I decided to try something different and went with British Homebuyers.
Great decision - they found a buyer for my lovely flat and it is now sold.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Really pleased that we decided to go with British Homesellers following a recommendation. Having had a poor experience with a local estate agent it was a pleasant surprise to find a company that keep you up to date with everything that is happening and somehow managed to get us a load more viewings than the local agent. They provided very good advice on the best way to market our property and although the sale took a while, this was through no fault of British Homesellers. We would happily recommend and would certainly use again if we were to move in the future.

13 July 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that your experience with us was such a positive one.

It was a pleasure helping you with your sale, and we really appreciate your recommendation.

We wish you all the very best for the future!
Molly & the team

Rated 5 out of 5 stars

Seemless service from the outset

Seemless service from the outset. Very responsive and efficient and kept me informed throughout the process of selling my house. Recommend this company if you are thinking of selling a property.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Had my property on the market with a…

Had my property on the market with a reputable estate agent for a few months, only had 3 viewings and no feedback. Received a leaflet through my door from British home buyers and decided to give it a go spoke to Sabrina who was lovely and very helpful in getting us started i got viewings quickly followed up by feedback then sold my property within a few months.

19 June 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Thank you for your kind review. We are happy to hear that we were able to get you a result!

Wishing you all the best.
Molly & The team

Rated 5 out of 5 stars

Highly recommend BHS

We had a great experience with British Home Sellers from start to finish. The communication was excellent throughout the process, and I was kept regularly updated, which made everything feel straightforward and stress-free.

The team was professional and responsive, and always happy to answer any questions we had. Overall, it was a very positive experience, and we would definitely recommend British Home Sellers to anyone looking to sell their property.

26 June 2026
Unprompted review
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Reply from British Homebuyers

Hi Sam,

We really appreciate the kind words, we’re happy to have helped you sell!

Myself and the team wish you all the best moving forwards.

Best wishes,
Rob & The Team

Rated 5 out of 5 stars

Something different

We were struggling to sell our flat with a local (well respected) agent, so we decided a change was needed after 3 months. We happened to get a leaflet through from British Homebuyers around this time, so we checked reviews and decided to give them a shot.

Within a few weeks we’d had 3x as many viewings than with the previous agent, which eventually led to a sale.

The experience is slightly different to your usual local agent, as it’s all sorted over email/phone. But this didn’t impact our experience negatively.

Everyone we spoke to was helpful, and we could often get a speedy response when we needed one.

We would definitely recommend British Homebuyers.

25 June 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Thank you for your kind review.

We are happy to hear that we were able to get you a result! Wishing you all the best.

Molly & The team

Rated 4 out of 5 stars

Great communication and overall experience

Quick to get things live but then the momentum seemed to slow down so the turn around wasn’t as quick as we would have hoped. Otherwise amazing communication from all the team at all stages. When the sale did happen the handover was seamless and the rest of the process went smoothly.

8 May 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Rachel,

We’re glad to be able to help you achieve the sale
Myself and the team wish you well with everything moving forwards.

Kind regards,
Rob & The Team

Rated 5 out of 5 stars

They were very professional from the start

They were very professional from the start, they kept in touch and informed us every step of the way. The service
they gave was second to none.
They told us what we could expect from them and they kept their word and delivered.
I wouldnt hesitate in recommending them to anyone needing estate agent services

15 June 2026
Unprompted review
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Reply from British Homebuyers

Hi Stephen,

 Thank you for your kind review.

 We are happy to hear that you were pleased with the level of service you received.

 Wishing you all the best.

 Fallon & The team

Rated 1 out of 5 stars

Is this a joke?

Are they for real?

Received a speculative letter offering to purchase my property for 50% less than it’s worth. Claim to have dealt with a similar property in the next village.

If you want to sell your property, check Zoopla rather than deal with these “comedians” or use a local estate agent.

Clearly they have no experience in the area

Caveat emptor or what ever the Latin is for seller beware

8 June 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Dear Andrew,

Thank you for your review.

We've attempted to identify the property you're referring to from the information available but have unfortunately been unable to do so, as we have multiple records under the name Andrew Wood.

The figure referenced in our introductory letter is generated automatically using publicly available property data and is intended only as an indication of potential interest rather than a formal valuation or offer. As with any automated system, it can occasionally be inaccurate, particularly where property-specific details are unavailable.

The purpose of the letter is simply to invite homeowners to contact us if they would like a more detailed assessment of their options. Any realistic pricing guidance would only ever be provided following a conversation and review of the individual property.

We have requested further information through Trustpilot so that we can investigate the specific case and better understand the concerns you've raised.

Kind regards,
British Homebuyers

Rated 5 out of 5 stars

One Thousand STARs if it was possible!!

British Homebuyers really are changing the landscape of QUALITY Estate Agents!!

My property was on the market for over ONE year. I went from one good prominent local agent to a second. They did their best; I had a few offers but try as they might, THREE potential purchasers each in turn dropped out (one at the last minute, just before exchange) each time with no explanation.

So in the 13th month of no sale, I put my property on the market with British Homebuyers (BH). I was inundated with interest!!! Nearly 30 people wanted to view the property in the first few days of advertising it with BH. EVERY step of the way the very professional, knowledgeable and friendly staff (every one of them) kept me fully informed and gave me excellent advice.

Turns out that the difficulty was that the council had incorrectly put a neighouring property's £9K CIL charge against my property. BH found me a buyer who was keen enough to ensure their solicitor informed me so I was able get this error rectified. I sold the property above asking price.

A huge THANK YOU to Robert Love, Fallon Martin and all the fantastic team at British Homebuyers...you are AWESOME!

29 May 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Thank you so much for your kind words.

 It was lovely working with you and I wish you all the best moving forward.

 Kind regards,
 Fallon & The team

Rated 5 out of 5 stars

Above and Beyond

Well what can i say this company were fantastic as we are in our seventies we did find it very stressful we sometimes found the paperwork a bit daunting,but the staff helped us through everything there was always someone to explain things when we rang them which was quite a lot so i would definitely recommend this company

18 November 2025
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Susan,

Thank you very much for your kind words, we’re glad we could help!

All of us here wish you all the best.

Kind regards,
Rob & The Team

Rated 5 out of 5 stars

Excellent results in a short period of time

After having my house on the market for over 12 months and using the services of not one but two local estate agents, the property remained unsold. I received a letter through the post at the property from British Home Sellers, and made a call; my property had an offer on the table in 6 weeks. I wish I had known about British Home Sellers earlier. I would have saved myself a lot of money as the property was empty and costing money each month it remained unsold.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Life Savers!!

After struggling for 6 months to sell our property with Estate agents, myself and my ex decided to give these guys a go and never regretted it.

Within the first month we had more viewings then the previous six and had an offer which led to the completion of our property. Molly and Fallon were also a huge help as they kept us informed and often checked in on us to make sure we were comfortable throughout the process.

I highly reccomend using these guys.
They are a little more expensive then your average Estate Agent but they get results and give peace of mind on a stressful time.

Thank you all!

22 May 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Jack,

Thank you for your kind review and I am so happy we could help!

 It was lovely working with you and I wish you all the best moving forward

 Molly & The team

Rated 5 out of 5 stars

Where would we be without you?

British Home Sellers (Molly) were polite and helpful from the off, quickly marketing our property and offering help and good advice along the way. When an offer was accepted we were passed onto the progressions team but the service and friendly, helpful attitude remained. In fact, the progressions team (Fallon) helped with buyers solicitors when they were deemed to be dragging their feet. Our previous local Estate Agents were far from proactive and that's why we went on-line and selected BHS as our agents. A very good decision in hindsight. Thank you BHS team, you were great.

2 June 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Paul,

Thank you for your kind review.

 We are happy to hear that you were pleased with the level of service you received.

 Wishing you all the best.

 Molly & The team

Rated 5 out of 5 stars

Really good, attentive and thorough

After putting our house up for a sale with a local estate agent and have no interest or viewings we decided to change and sell through British home buyers. We wish we had done this from the start! They were very thorough and attentive, always checking in with us and we secured a viewing within a week of it being advertised with them( who then made an offer!) The solicitor they advised to use was also brilliant and helped us through the whole selling process.

27 May 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Lydia,

Thank you for your review,

I am so pleased we could help and wish you all the best moving forward

Kind regards,

Alex and the whole team

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. Sold our house within a week after being in the market for 12 months with other agents. Great communication throughout.
Fallon was brilliant throughout the process keeping us up to speed at every stage.

27 May 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Thank you so much for your lovely review.

It was an absolute pleasure helping you with your sale and I’m so pleased we were able to get your property sold so quickly.

Wishing you all the very best for the future and thank you again for
choosing British Homebuyers!

 Kind regards,
 Fallon & team

Rated 5 out of 5 stars

First class service

First class service. Kept me updated all through the selling. The staff were amazing. Would recommend them

1 January 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Thank you for your review,

I am so pleased we could help and wish you all the best moving forward

Kind regards,

Robert and the whole team

Rated 5 out of 5 stars

We had a long and challenging selling…

We had a long and challenging selling process with many ups and downs, including delays due to the buyer’s fund availability. However, British Home Buyers especially Alex Clendon supported us throughout the journey in the best possible way.
Their communication was excellent from start to finish, and they were always available whenever we needed to talk or had concerns. The team remained positive, professional, and reassuring during stressful times, which made a huge difference to us.
We truly appreciate all the support and guidance we received and would happily recommend British Home Buyers to anyone looking to sell their property.

22 May 2026
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Neetu,

Thank you for your review,

It was a pleasure working with you and I wish you and your family all the best moving forwards

Kind regards,

Alex and the whole team

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