Arrived later than requested but that may be due to Canada post
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Review summary
Based on reviews, created with AI
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Based on these reviews
Selection was spot on; had the crisps I required. The delivery was rapid. Outstanding all round. And I say this having previously used another business, who took 10 days to get the items to me. I'll b... See more
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more
Company details
Written by the company
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Contact info
Unit 24 Queens Court Trading Estate, Greets Green Road, B70 9EG, West Bromwich, United Kingdom
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4.2
Great
796 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Peter
Love Chomps. Purchased a couple 15 years ago (cheaper then) meant to by Fudges. But I was hooked, and brought ever since.
20 November 2024
You sent me a larger size because of…
You sent me a larger size because of the shipping cost.
7 October 2024
Was struggling to find this drink in…
Was struggling to find this drink in the.shops so was really pleased to find it
Good communication and delivery. Thank you.
7 October 2024
I had to pay import taxes extra
I had to pay import taxes extra, could you ensure that your shipping prices take account of this, thank you
25 September 2024
Thank you for sending to Switzerland.
30 September 2024
Selling aerosol that can not get…
Selling aerosol that can not get shipped out of the country. Mint sauce jar cracked. Same with vinegar bottle.
25 September 2024
Ships efficiently to Singapore
Purchasing from this site has been my goto for milk products for my baby who just had so much reflux and discomfort from aptamil milk sold in Singapore. The UK milk tubs are palm oil free and much more gentle on my baby's tummy. The switch to UK aptamil moved him up from 25% to 75% percentile. The delivery is mighty efficient and everything is trackable. I had to pay some duties but nothing material. So grateful for this website and would highly recommend it.
30 July 2024
Ordered off the website and paid
Ordered off the website and paid
Then I got a message saying order cancelled because they didn't have stock.... not the end of my world so I said exactly that so please reimburse me.
Sent another email and no response.
Disgusting service as I've had no explanation from them.
And NO MONEY !
British Gram have now repaid the money it's just a shame it took an honest review to receive it.
I appreciate the banks can take time to return monies however a reply to my two attempts with their customer service was pointless.
I await with anticipation.
2 August 2024
Unprompted review
Reply from BritishGram
Thank you for your review. Unfortunately, we did not receive your email, or it may have ended up in our Junk folder, which we do not regularly monitor. We apologise for the inconvenience caused by the unavailability of the juice. A full refund has been processed, and you should have received an automated confirmation email indicating that it may take your bank 5 to 10 business days to complete the transaction. While your review won't expedite this process, our customer service team can provide you with the bank authorisation key if you'd like to request an update directly from your bank. Please reach out to our customer service team with your order number, and they will promptly assist you. We truly appreciate your feedback and thank you for your kind review and for taking the time to share it with us.
I ordered an additional flavour of the…
I ordered an additional flavour of the Squeeze It drjnks; it was available, therefore, to be able to order it. However, I was informed that I would be issued with a refund due to that flavour, I presume, not being available after all. This was very disappointing because there is a very limited availability of different flavours. The system was swift though and delivery prompt. The two very small Kinder biscuits were hardly compensation!
24 June 2024
There was no clear guidance on import tax
There was no clear guidance that import tax would have to be paid. In this case the tax was the same amount as the product.. the rest of the experience was very good
22 May 2024
Worst thin box sent internationally !
Worst thin box sent internationally !
Totally unacceptable packing with one jar broken.
29 April 2024
Reply from BritishGram
Thank you for sharing your feedback with us. We sincerely apologise for the damaged item you received despite our efforts to ship them in heavy-duty brown cardboard boxes made from double-wall cardboard (2 layers of corrugated board). To resolve this matter promptly, please contact our customer service team with your order number and a photo of the damaged item, and we will issue a refund immediately. We greatly value your input and actively listen to all feedback. If you have any further questions or comments, please don't hesitate to reach out via email with your order number. We appreciate your understanding and look forward to assisting you.
Item arrived OK no damage Fine
23 April 2024
Good
Finally found the drink that i wanted, only downside of it is that upon delivery i had to pay extra fee that wasnt said on the website
18 March 2024
Good service.I was very pleased with the service I…
I was very pleased with the service I receved from Briish Gram. You were just what I was loking for, and I will place more orders.
23 February 2024
Super quick delivery and fulfilled my…
Super quick delivery and fulfilled my order as always
18 February 2024
Always use this site for buying my cat…
Always use this site for buying my cat food, it's always dispatched so quickly. Highly recommend British gram.
25 January 2024
That I received all in good order
That I received all in good order
Although I had to pay "extra duty" on it😊😉
22 January 2024
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