Britannia Parking Reviews 

573
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, most reviewers were let down by their experience overall. Many people expressed deep frustration over unexpected parking fines, sudden tariff increases, and confusing fee structures that caught regular visitors completely off guard. Consumers also experienced persistent issues with malfunctioning payment machines, poor communication, and having their legitimate appeals unfairly dismissed without proper consideration. Some people were dissatisfied with the lack of clear signage regarding new parking rules, making it extremely difficult to avoid accidental overstays or rule breaches. Customers additionally noted that dealing with customer support, handling automated responses, or navigating the formal appeal process proved entirely unhelpful and stressful. Reviewers ultimately advised others to avoid these car parks entirely due to unfair charges and poor service.

What people talk about most

Payment

People report negative experiences with payment, highlighting frustration over receiving disputed parking... See more

Price

Clients share negative opinions on price, describing the steep fees and penalty charges as excessive.... See more

Location

Users describe negative interactions with location services, pointing out issues such as poor mobile signal... See more

Claim

Reviewers highlight negative aspects of claim processes, expressing widespread frustration and... See more

Service

Reviewers express deep disappointment with the poor level of service, frequently describing the company in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I paid to park, but when I returned 25 minutes after my paid time ended, Britannia Parking issued a £100 charge for collecting my own car. The delay wasn’t me ignoring anything—it was an ordinar... See more

Rated 1 out of 5 stars

How can this company improve??? Easy. Stop being greedy and use common sense. If someone is using the carpark legitimately and can prove this despite not signing their registration into their tablet... See more

Rated 1 out of 5 stars

Shame I can't leave a zero or minus zero star rating. This company issues fines incorrectly, relying on people paying up, rather than the hassle of appealing. They are downright chancers who should... See more

Rated 1 out of 5 stars

This company can improve by not charging Blue Badge holders to park in their disabled bays. More clearer signage and clearly show where the cameras are located. Southampton West Quay is a prime examp... See more


1.1

Bad

TrustScore 1 out of 5

573 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(573)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Falsely accused of parking violations

I received a parking fine for a violation of Ts and Cs for parking on level 1 (max stay 90mins). My car never parked on level 1 but you have to pass through level 1 to get to the other levels. The ANPR system clearly hasn't worked properly. Yet despite providing evidence of payment and providing confirmation of parking on a different level it still implies with the letter received that I was at fault and breached the Ts and Cs. The funny thing is I actually paid for two parking tickets during this visit as I'd paid for one under the incorrect number plate! I'm very disappointed with the poor level of service I have received

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Oh my goodness

Oh my goodness! On reading all these reviews I have no chance of getting my parking ticket overturned. Usual scenario, the payment machine was out of order and I looked for alternative ways to pay but didn't see any. Britannia said I could have paid via the internet and dismissed my appeal. That's fine I will pay the £60 but will never use the carpark again which is owned by a charity who are always desperate for donations! They should ask Britannia who are raking it in £££.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Appeal your case!

Terms not clearly displayed in contravention of BPA practices. Successfully appealed my case - eat it Britannia!

Appeal your case and don't pay them. Even if you lose your appeal, push it to court - worst case is you'll end up paying slightly more than the £100. The most likely outcome is they won't show up anyway or the judge rules in your favour.

I don't really know how the owners of these companies sleep at night - many people cannot afford such punitive fines.

In any case, I win - you lose Britannia!

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Rip off company

Always pay my parking, however on this occasion the machine was out of order and I did not have a phone so could not pay via phone either. I was on a job for 2 hours then left. On appeL they clearly did not read my appeal as informed me I could have paid via phone. Total rip off company who clearly have no interest in their own appeal process and dont care what you have to say

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Company fine was excessive

Company fine was excessive. 13 minutes over for a 6 hour ticket (£8,50)
No warning issued until I was away on Holiday. Hence reduced fine not available.
No way to contact them to speak.
Resultant fine £100

28 July 2025
Unprompted review
Rated 1 out of 5 stars

I rented a flat in the property where…

I rented a flat in the property where britannia parking is managing the private parking for. My nr plate was registered with them by the landlord but they issued me a ticket. Will they want me to pay for every day I lived in here even if this is the car park dedicated exclusively for tenants of this property? They even sent me the ticket to the address I live in so they know I am qualified to park here.

12 September 2025
Unprompted review
Rated 4 out of 5 stars

Britannia has responded with a positive…

Britannia has responded with a positive outcome to the issue I had so well done and 4 Stars well-earned.
One mark deducted as their letter did imply that I was "continuing to breach terms and conditions" which isn't true and is perhaps just not worded very well.

G Deal

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Parked in Spires car park Barnet

Parked in Spires car park in Barnet. Paid correct parking charge when I left. Two weeks later received a penalty notice saying I hadn't paid the parking charge. Fortunately I had my credit card statement with the transaction showing that I had in fact paid. Be warned. Take a photo of the machine when you pay showing the payment. How many people just pay up to these crooks?

20 August 2025
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars I would

If I could leave zero stars I would. Absolutely appalling company. Stayed in one of their car parks for 2 hours and went to multiple of their payment machines of which none were working although we tried many times. Then get a fine for £100 which I contested and explained both me and my daughter tried multiple times to which I got a response "dont believe you" and the next thing I know the fine is £170! Disgusting company

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Britannia Parking

Britannia Parking, DCBL & DCB Legal — a predatory conveyor belt
All it takes is a quick stop, confusing terms or a disputed notice and you’re in the system. Britannia fires off the “charge”, then you’re passed to DCBL (yes, the Can’t Pay? We’ll Take It Away! TV outfit) and on to DCB Legal—same machine, different letterheads—engineered (in my view) to confuse, intimidate and grind people down. My credit score fell 176 points the day a CCJ landed. Channel 5 has even been found by the courts to have breached privacy over the show—turning hardship into entertainment speaks volumes.
Practical tip: use TrustOnline to see the CCJ date/court/case no. If you discover a CCJ, pay in full within one calendar month and submit Form N443 with proof to the issuing court (often the Civil National Business Centre) to have it removed; pay later and you can mark it Satisfied.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

How stupid can you get??

Would you believe these idiots have now issued me another PCN for exactly the same reason. Parking overnight in a carpark I live 5 mins from. How F'in stupid can you get? This is for 1 day after the last PCN which would suggest to me an IT issue!! Are these brain dead morons that stupid. Again @ Britannia brain dead I will see you in court and you will get doubley hammered. I look forward to it 👍

28 August 2025
Unprompted review
Rated 1 out of 5 stars

I have no problem paying reasonable…

I have no problem paying reasonable prices and even fines for a legit service. This company is abusing the public with its rigid, unreasonable fines and timelines. I paid for parking using my other car's reg plate by mistake in the app. Appealed. Was looking for an email but missed it and deadline. Could have been £20 after appeal - now £100 because I was late seeing email. For what? I mean the £20 for admin costs was a stretch for sure. Now what gives them the right to get £100 from me? I paid for parking! This should be pursued in parliament. I will see to that. Parking should not be so stressful and they are not earning this money they are making off the public. Shameful!

27 August 2025
Unprompted review
Rated 1 out of 5 stars

£20 per day and no less

£20 per day is the only option for paying to park at Ashford Surrey near the Tesco Express. This is very shady because this is not made clear and bold upfront until you park and go up close to read the parking information signs. By then you are trapped as there is no grace period mentioned

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Received notification that a parking fine was now £95 has hadn’t been paid within 14 days. I never received the first parking fine letter so contacted them, no response received and therefore had no option but to pay £95 before the deadline and threat it would be handed over to debt collector.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

At the time of the alleged offence in…

At the time of the alleged offence in May, the only available parking machine at the location was out of order, making it impossible to pay for parking.

I did not receive any prior correspondence or notification regarding this fine until now, when I received a letter from a solicitor demanding payment of £170 and threatening legal action. I find this both surprising and concerning, especially given that the failure of the parking machine was entirely outside of my control.

It is unreasonable and unfair to penalise individuals for not paying when the facility to do so was not available. I would appreciate it if this matter could be reviewed and the fine withdrawn.

For my next steps I know need to spend hours of my life proving I never received the parking fine and that the machine was out of action (lucky I took a photo).

13 May 2025
Unprompted review
Rated 1 out of 5 stars

I find it hilarious people are…

I find it hilarious people are ranting.....after paying them. I'm not paying, they havnt a hope.
Just feel sorry for those that paid.
Anyway keep paying if you are weak.
A certain person parks on purposely , after all, it isn't me is it , without paying just to have the fun of beating them each and every time .
Don't fall for their terms. They are not in authority , or an authority.
Any of their terms are not recognised, as I'm just the registered keeper.
Of course I'm not the driver! Ho ho ho.
Still not got me yet, nor has parking eye , ukpc , etc.
Keep trying !

16 July 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look