The company's people kept us informed during the whole process of what would happen and when it would happen. We could thus relax and know that the move was in good hands, and we experienced nothing t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all Amanda and Bill was extremely helpful patient and cooperative given our ever-changing completion date ! When our move started Anthony Darren and Jason arrived to start packing and loadi... See more
Company replied
We have had outstanding service from Britannia Reeves for our recent house move. Amanda was very helpful in sorting out dates which changed several times. Our team for two days of moving were Dere... See more
Company replied
Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... See more
Company replied
Company details
- Moving Company
- Freight Forwarding Service
- Moving and Storage Service
- Shipping Service
- Storage Facility
- Transportation Service
Written by the company
Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43
Contact info
10 Wells Place, RH1 3DR, Merstham, United Kingdom
- 0208 256 1735
- marketing@britannia-movers.co.uk
- britannia-movers.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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They were very friendly and helpful and…
They were very friendly and helpful and just did an excellent job. Thank you
30 September 2025
Reply from Britannia Movers
Many thanks for sharing your expereince anf for choosing Britannia. We wish you all the best in your new home
Great service from Leighton and Billy…
Great service from Leighton and Billy today from Lanes of Devon. Both extremely polite, competent and fast. Boy were they fast! Their relaxed attitude made a stressful day that much easier to bear. Thank you both very much.
26 September 2025
Unprompted review
Reply from Britannia Movers
Thank you for your high praise of Leighton, Billy and thr rest of the team at Britannia Lanes of Devon's service, they really appreciate your knd words. We wish you all the best in your new home!
Great team work
Britannia, impressed from the very start, from the quote and there knowledge and experience to the great teams who worked on packing and unpacking, a very friendly team, who could not do more
25 September 2025
Reply from Britannia Movers
Thank you for you amazing feedback, the team at Britannia Reeves genuinely appreciate your comments. We wish you all the best in your new home!
The staff were very professional
The staff were very professional , caring and thoughtful with our belongings , they were a real pleasure to have around and would not hesitate to recommend them .
2 September 2025
Reply from Britannia Movers
Many thanks for your high praise, it was a pleasure to assist with your move. Should you need our assistance again, we would be very happy to help, in the meantime, we hope you enjoy your new abode!
Arrived promptly
Arrived promptly. Very helpful and friendly.
Worked very efficiently . Couldn't fault them.
I would recommend your company to friends and relations
23 September 2025
Reply from Britannia Movers
Thank you for your kind words and recommendations of our services. The team truly appreciate your feedback and support. We wish you all the best in your new home!
Good moving experience
The removal team worked very diligently and quickly and was very efficient in packing our belongings into storage crates. Very impressed!
5 September 2025
Reply from Britannia Movers
Many thanks for taking the time to share your experience, its great to hear how happy you are with the service provided by Britannia Reeves. Best wishes in your new home!
Willing friendly crew
The crew were brilliant. This makes all the difference to any move and I thank them both for their friendly willingness. After they had finished bringing in all my storage items and boxes, they had to make a swift get away to help another crew some way away.
..highly recommended.
19 September 2025
Reply from Britannia Movers
Thank you for your high praise of Britannia Chase's crew. Your feedback is grately appreciated. We wish you all the best in your new home!
FRIENDLY AND EFFICIENT
they were cheerful, efficient, friendly, quick and made a difficult experience into a good one
1 September 2025
Reply from Britannia Movers
We are so pleased to hear that Britannia Reeves' team were able to remove some of the difficulties you were experiencing during your move. Thank you for sharing your experience, we wish you all the best in your new home!
Friendly and helpful staff
17 September 2025
Reply from Britannia Movers
Many thanks for your 4-star review, we are pleased that you were happy with your move overall. Best wishes in your new home!
Totally professional
The most important thing when moving your household is to know the process is in the most capable of hands and to reduce stress as much as possible. From the home visit to provide a quote, to the appointment and the packing and removal, everything was conducted with professionalism. We would particularly want to commend the team who packed our fragile items and loaded our possessions into temporary storage. Lee, Will, Jason and Josh were brilliant - efficient, good humoured and polite. We couldn't recommend Reeves Britannia enough.
17 September 2025
Reply from Britannia Movers
Thank you so much for your lovely review! We’re thrilled to hear the team at Britannia Reeves made your move stress-free. We’ll be sure to pass your praise on to Lee, Will, Jason and Josh—they’ll be delighted. Best wishes in your new home!
Reply from Britannia Movers
Thank you for your 5-star rating and for choosing Britannia. We wish you all the best in your new home!
Recently moved using these guys
Recently moved using these guys, and they were exceptional. Craig and Sam were superb. There was nothing that they were not happy to do and moved us with no fuss and a delightful and friendly 'cando' attitude. I cannot rate their service high enough. Would thoroughly recommend.
8 September 2025
Unprompted review
Reply from Britannia Movers
Thank you for sharing your experience and for choosing Britannia. Its really fantastic to hear how happy you were with Craig and Sam. We wish you all the best in your new home!
Your drivers manners!
Nothing to do with your removals which I am sure are super. But your drivers could do with learning some manners. I don’t expect, when turning right off a busy A 36, to be hooted at and given rude gestures by one of your drivers who had to stop behind me.
11 September 2025
Unprompted review
Reply from Britannia Movers
Thank you for reporting to us a problem with one of our drivers.
We apologise unreservedly for such behaviour and would like to assure you that we sent a message out to the Directors of all our branches to remind all drivers to be respectful and courteous at all times.
We do not condone any behaviour of this kind and we thank you for bringing the matter to our attention.
Once again thank you for your feedback and my sincere apologies for any distress caused to you.
Kind regards
BMI Customer Services
Super service
The guys made our move so much easier, they were in and out of the old address within a couple of hours and then the same at the other end, including dismantling beds, baby cribs, tables, chairs, sofa’s etc. Super friendly and efficient service and they arrived bang on time which I am stickler for personally. Thank you for everything.
8 September 2025
Unprompted review
Reply from Britannia Movers
Thank you for your 5-star rating of Britannia Reeves service. We are very pleased to hear that the team were able to make your move as easy as possible.
We wish you and your family all the best in your new home!
You lost one item and damaged others
You lost one item, clearly marked on the packing list, and then you claimed that losing it was not negligence on your part.
That is not only negligent it verges on unethical.
You damaged two office chairs and claimed that this was not down to your staff, so not your fault. Someone did the damage whilst the chairs were in your care.
Extremely disappointed by the company's attitude.
I was offered £10 by the insurance you brokered.
18 August 2025
Reply from Britannia Movers
Dear Mr Johnson,
We are very sorry to learn that your ladder was missing and that your two office chairs sustained damage during your recent European move. We understand how disappointing this must have been for you.
As you know, your claim for these items has been settled in full under the terms of your insurance cover, purchased at the time of booking your move. While we take every possible step to ensure our customers belongings are treated with the greatest care, there are, unfortunately, occasions where items may be lost or damaged particularly on long-distance relocations. For this reason we always recommend insurance cover to provide reassurance should the unexpected occur.
Please accept our sincere apologies for any upset or inconvenience caused. We are pleased that your claim was resolved promptly and fairly.
kind regards
BMI Customer Relations
Britannia Beckwith (Brighton) highly recommended
Britannia Beckwith (Brighton) just completed a move from Germany to the UK for us and everything went really smoothly, from the initial video call with Cameron and the organisation of everything by Sammi -both really helpful- through to the removal itsself. There were a couple of hitches with access for the pick up and the two men, Mark and Lee were cool as cucumbers. They were fabulous, worked non stop, dealing with some really awkward and heavy items and were cheerful throughout. By the time they left we were sad to see them go. A very positive experience.
4 September 2025
Reply from Britannia Movers
Thank you for your lovely review! We’re so pleased to hear your move from Germany to the UK went smoothly and that Cameron, Sammi, Mark, and Lee made the process such a positive experience. We’ll be sure to pass on your kind words to the team, and we wish you all the best in your new home!
Smooth, Stress-Free Experience on Both Sides of the Atlantic
Initial assessment, clear understanding conveyed regarding expectations, and regular, consistent contact, as processes unfolded, allowing for adaptability to changes on the ground, underscoring the experience and understanding of what can go wrong or change in an international move. Also, demeanor of those actual, in-person contact movers - the ones literally doing the heavy lifting.
28 August 2025
Reply from Britannia Movers
How lovely to get such detailed feedback, thank you very much for making the effort to write this for us, and for appreciating our handling of what is quite a complex process. We're delighted that it all went well for you, and will pass your feedback on to the teams involved. Best of luck in your new home.
Excellent service & big thank you
Excellent service & big thank you to Rhys and Scott from the Halesowen branch, who moved my stuff from storage to my new house in Herefordshire. Efficient professional and polite, I would 100% recommend
30 August 2025
Unprompted review
Reply from Britannia Movers
We're so pleased that we could be of service, and will pass your comments on to the team at Halesowen. Many thanks for your recommendation and review, and we wish you all the best in your new home.
Super helpful company
Super helpful company, would recommend. The in person visit to quote was better than other companies who just did online, and Amanda in the office was great with any questions we had. Removal guys very helpful on the day.
Many thanks for helping us out!
1 September 2025
Reply from Britannia Movers
That's great feedback, thanks for taking the time to write a review. It's nice to know that in person surveys are appreciated, as we generally like to give our customers the choice. We'll make sure your kind comments get to Amanda and the crew involved, and thanks for moving with Britannia Reeves.
Great service
Good communication prior to the date and the movers on the day were excellent.
21 August 2025
Reply from Britannia Movers
Very please to hear that all went to plan - thank you for moving with Britannia, and for taking the time to leave your feedback.
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