Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good customer service
Had an issue with one of the jugs, the customer service team (Maxine) did a thorough investigation of photos and resolved the issue for me.
10 August 2026
Unprompted review
Reply from BRITA UK
Hi Daz,
Thank you for your review. We're delighted to hear that Maxine was able to thoroughly investigate the issue and help resolve it for you.
We really appreciate your feedback and thank you for choosing BRITA 💙
Best wishes
Team BRITACare
Excellent customer service
Excellent customer service, responsive solutions speedily dealt with.
11 August 2026
Unprompted review
Reply from BRITA UK
Hi Sharon,
Thank you for your kind review! 😊
We're delighted to hear that you received excellent customer service and that your issue was resolved quickly.
We really appreciate your feedback and thank you for choosing BRITA. 💙
Best wishes
Team BRITACare
Very prompt and helpful response to my…
Very prompt and helpful response to my email query. Thank you
10 August 2026
Unprompted review
Reply from BRITA UK
Hi CMI
Thank you for taking the time to leave a review. We're delighted to hear that you received a prompt and helpful response to your query. Your feedback is greatly appreciated.
Team BRITACare
A brilliant experience with Brita customer service
I contacted Brita on 9 August 2026 to order a replacement electronic indicator for my BRITA Style 2.4L fridge jug. To my absolute delight, they responded the very next day to let me know that a new one is already on its way to me – completely free of charge!
It is incredibly rare to find such fast, helpful, and generous customer service. I am absolutely thrilled with this quick resolution and cannot recommend Brita highly enough!
10 August 2026
Unprompted review
Reply from BRITA UK
Hi Bella
Thank you for your wonderful review.
We're delighted to hear that your replacement indicator was arranged so quickly and that our team could help. Your kind words mean a great deal to us, and we hope you continue to enjoy using your BRITA Style jug. 💙
Many thanks for choosing BRITA! 😊
Team BRITACare
Excellent customer service!
Excellent customer service!
I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a replacement part free of charge.
A special thank you to Harriet for her prompt, professional, and friendly support. It's great to see a company that truly stands behind its products, even years after purchase.
Highly recommended!
4 August 2026
Unprompted review
Reply from BRITA UK
Hi Reza
Thank you for your wonderful review.
We're delighted to hear that Harriet was able to help and provide a replacement part for your mypure P1 system.
Your kind words mean a lot to us, and we'll be sure to pass on your feedback 😊
Team BRITACare
Responsive & effective
7 August 2026
Unprompted review
Reply from BRITA UK
Hi Mary
Thank you for your review.
We're delighted to hear you found our service responsive and effective. We really appreciate your feedback.
Team BRITACare
Absolutely top notch customer service…
Absolutely top notch customer service and easy to call and speak to a human!
My jug that I had purchased in a supermarket at least six months ago started to leak. I did know what to do as I had thrown away the receipt and box . So I decided to contact Brita for the first time , which was easy and I spoke to lovely lady named Babs who listened to my situation. Babs needed me to send an email in with photos of the broken jug to identify the manufacturing date and the crack. This was done and the very next day I received another email from a lady called Julia who needed one more photo which I sent . The same day , being today , I received another email email from Babs saying my replacement jug had been dispatched 🤩 I also had some good tips from Babs regarding how to empty the residual water that remains in the filter part once a week especially in the hot weather we are experiencing. The water needs to be in the filter part but just freshened up .
So what a great experience with no bother and a happy ending… Thank you so much ladies and the Brita company.
Justine Savery
4 August 2026
Unprompted review
Reply from BRITA UK
Hi Justine
Thank you for your wonderful review 😊
We're delighted to hear that Babs and Julia were able to help and make the process quick and easy for you. It's great to know our tips were useful too. We'll be sure to share your kind words with both of them. Enjoy your replacement jug, and thank you for choosing BRITA! 💙
Team BRITACare
Brita is exceptional
Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the customers which is very rare to find!
29 July 2026
Unprompted review
Reply from BRITA UK
Hi Nicola
Thank you for your lovely review.
We're delighted to hear that our team was able to help with your replacement glass jug and that you were pleased with the service you received. Your kind words mean a lot to us, and we're grateful for your support. Thank you for choosing BRITA! 😊
Team BRITACare
I needed a new indicator unit or…
I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no personal expense to myself.
Excellent customer service.
1 August 2026
Unprompted review
Reply from BRITA UK
Hi Paul
Thank you for your wonderful review.
We're delighted to hear that our team was able to assist quickly and arrange the replacement parts for you. Providing helpful and responsive customer service is very important to us, so it's great to know we met your expectations. Thank you for choosing BRITA! 😊
Team BRITACare
Very swift service that went above and…
Very swift service that went above and beyond. Incredibly refreshing!
3 August 2026
Unprompted review
Reply from BRITA UK
Hi sbarker,
Thank you for your kind words! Your feedback is greatly appreciated.
Kind regards,
Team BRITACare
Severe algae growth & zero support – Avoid the Glass Jug!
Severe algae growth in Glass Jug & Ignored support - I have been a loyal Brita user for years with their plastic pitchers without any issues. Based on recommendations, I decided to upgrade to the Brita Glass Pitcher, but it has been a complete disappointment. Green algae constantly grows at the bottom of the glass jug, even with regular cleaning. It turns out that filtering out chlorine while storing the water in a fully transparent glass container creates a breeding ground for algae when exposed to ambient light. Friends of mine who made the exact same switch from plastic to glass are facing the same disgusting issue. To make matters worse, I reached out regarding this issue via Amazon UK and received absolutely zero response or support.
3 November 2025
Unprompted review
Reply from BRITA UK
Hi Embiye
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the BRITA Glass Jug.
Algae can sometimes develop when water is exposed to sunlight, warmth, or if water is left standing for too long. This is a natural occurrence and is not caused by the jug or filter materials.
We would also like to clarify that we have no record of you contacting BRITA directly regarding this issue. Had you contacted our Customer Care team, we would have been happy to investigate the matter and provide support.
We value your long-standing loyalty to BRITA and would welcome the opportunity to discuss your concerns further. Please feel free to contact us at enquiries@brita.net so we can assist.
Team BRITACare
Crack in the funnel of BRITA Cube
There was a crack in our funnel. We had a same day response that a replacement was on its way. Very speedy and impressive customer service.
3 August 2026
Unprompted review
Reply from BRITA UK
Hi John
Thank you for your kind review.
We're sorry to hear about the crack in your funnel, but we're delighted that we could arrange a replacement quickly and provide the level of service you expected. Thank you for choosing BRITA. 😊
Team BRITACare
Excellent service from brita
Excellent service from brita. Dispatched a replacement
Same day of asking.
3 August 2026
Unprompted review
Reply from BRITA UK
Hi Lynn
Thank you for your kind review.
We're pleased we could arrange a replacement for you. Thanks for choosing BRITA and for taking the time to share your experience. 😊
Team BRITACare
The response to our query was…
The response to our query was efficiently dealt with and stressless.
30 July 2026
Unprompted review
Reply from BRITA UK
Hi Tony
Thank you for your feedback.
We're pleased to hear your query was resolved quickly and without any stress. Thank you for choosing BRITA. 😊
Team BRITACare
The service was of high quality
The service was of high quality. Communication was great.
The part you sent to me fits perfectly. Thank you
27 July 2026
Unprompted review
Reply from BRITA UK
Hi Jakub
Thank you for your kind review.
We're delighted to hear that you're happy with both the service and communication, and that the part was a perfect fit. Thanks for taking the time to share your feedback.
Team BRITACare
Great customer service and great…
Great customer service and great products
31 July 2026
Unprompted review
Reply from BRITA UK
Hi Linda,
Thank you for your kind words! We're delighted to hear you're happy with both our products and customer service. We really appreciate your support. 😊
Best wishes
Team BRITACare
Reply from BRITA UK
Hi Steven,
Thank you so much for taking the time to leave us a review! It means a lot to us.
Best wishes,
Team BRITACare
Good product Great service
Good product Great service
Smart light replaced when needed
29 July 2026
Unprompted review
Reply from BRITA UK
Hi Leslie,
Thank you for your great review. We're delighted to hear you're pleased with both the product and the service you received. It's also good to know we were able to assist with replacing your Smart Light when needed.
We appreciate your support and thank you for choosing BRITA.
Best wishes,
Team BRITACare
Great service
Great service! They gave me a replacement on my leaking Brita product. No hassle and proper customer understanding
28 July 2026
Unprompted review
Reply from BRITA UK
Hi Will,
Thank you for your wonderful review!
We're delighted to hear that our team was able to resolve the issue quickly and provide a hassle-free replacement. We really appreciate your kind words and your support of BRITA.
Best wishes
Team BRITACare
Top Class Service!
Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days.
They were also very pleasant and effective on the phone - so nice to deal with real humans in these days of eh-aye 😊🙏🏻
21 July 2026
Unprompted review
Reply from BRITA UK
Thank you for your kind review.
We're so happy to hear that you were pleased with the service you received and that we were able to resolve the issue with your filter jug so quickly. It's lovely to know that our team made a positive impression.
Thank you for choosing BRITA and for taking the time to share your experience. Your kind words mean a great deal to us.
Kind regards
Team BRITACare
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