Bristol West Insurance Group Reviews 64

Only giving one star because I have to! Very bad company never can speak to anyone. They canceled my insurance and it was paid and they got my qualified health letter and still overcharged me ! I set up multiple appointments to speak to a supervisor and no one returned my calls! Absolutely horrific insurance company

Awful! You can’t speak to your agent directly they outsource their calls so you’ll speak to 3 different people who have no idea what’s going on. This caused me to pay an extra $120 after cancelling my policy, even though they told me I wouldn’t owe anything.

I never signed a contract with the and they pulled the money out of my bank account and now I have to dispute it because they wont return it. Never do business with then they are criminals.

Dino Lee Berg
Is the worse agent ever
Never answers calls
And responds with one word to all my messages.
Doesn’t help with any questions
The worse agent ever
Found a new company and who charges $145 compared to what I was paying at Bristol west $484
Which offered the same coverage
Don’t go with these folks they are a scam

Last night at approximately 12:00 AM, my vehicle broke down and I arranged for roadside assistance to have it towed to the dealership located at 1333 N Federal Highway in Fort Lauderdale.

As of today at 5:15 PM EST, my vehicle has still not been delivered to the destination.

This delay is extremely concerning, as I am scheduled to trade in this vehicle tomorrow in order to complete the purchase of a new car. Due to your failure to deliver my vehicle as agreed, I am now at risk of not being able to proceed with this transaction.

Additionally, I have spent over four hours today on the phone with your team during my workday attempting to resolve this issue. I have been hung up on multiple times, transferred repeatedly, and have yet to receive any meaningful update or resolution.

This level of service is unacceptable. The lack of communication and accountability has caused significant disruption to both my professional and personal obligations.

At this point, I need immediate confirmation of my vehicle’s location and a guaranteed delivery timeline. If this matter is not resolved promptly, I will have no choice but to escalate further, including contacting authorities and filing formal complaint

I have been dealing with this company for a month now, I switched insurance agents and before the due date of the autopay I had with them. On the Autopay date they took the insurance amount anyway.
I have been fighting with the since then to get my money returned.
I called them today and they said a check had been issued on the 20th and would take ten days to get here.
If you have to deal with them do not use Autopay, better yet don't use them I use auto pay all the time and have never had a problem with it.

Please stay very far away from these scammers!
Stay far away!
Bristol West is the worst company I have ever seen!
They will make you pay for a policy and find a way to take your money when you are in, or find yourself in, deep trouble!
Pure robbery!

This company is a scam. They do not even deserve a 0.5 star. It is so ridiculous that they canceled my policy due to the fallacious reason that I did not sign some application. How on earth can they issue an insurance policy card to someone who did not apply for it nor sign its application?
I paid the quote they provided for 6-month coverage of my 2 cars, and days after my policy was activated, they claimed that I was supposed to be enrolled in autopay or pay some additional fees. I discovered today, when I wanted to go for a car inspection and renew my registration, that they had just canceled my policy 3 weeks before the expiration date. I called them to ask questions, and they asked me to go and insure my cars somewhere else.
Now I feel trapped with uninsured cars. They should shut down that scam!

1 Star – Very Poor Service and Unfair Policy Cancellation

I had a very disappointing experience with Bristol West Insurance.

My policy was cancelled due to alleged nonpayment, and I was told that a notification had been sent on February 10th. However, I carefully checked all of my email folders — inbox, spam, and trash — and I never received any notice at all.

Because of this, I was completely unaware that my policy was at risk of cancellation.

When I called to resolve the issue, I asked if the policy could be reinstated without a lapse, since I was never properly notified. The representative refused to make any exception or show any flexibility, even though this situation was clearly not caused by negligence on my side.

Now I am being forced into a “lapse” in coverage, which can negatively impact my insurance record and future rates — all because of a failure in their notification system.

This is extremely frustrating and unfair. A company should ensure that customers actually receive important cancellation notices, especially when it directly affects their legal ability to drive.

I would not recommend Bristol West Insurance based on this experience.

For someone who needed a second chance I thank God for Bristol West. I don't know what people expect because I would rather pay an extra 50 bucks then to not get approved for insurance. My agent is Matthew and he is absolutely awesome. He's patient he's kind He says nice thing and he knows what he's doing and he gets down to business. I have referred three people to Bristol West and I will continue to refer people to Bristol West because they are truly a godsend. 🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽

This is the worst experience I’ve ever had with an insurance company. My vehicle was stolen. They shattered my sun roof and climbed in. I had the keys. The claims agent Paula kept acting like I did this on purpose. Then she told me if the vehicle was found to call her immediately so she could get a tow company to get it so I wouldn’t have to pay. I called her TWELVE TIMES when it was found and she didn’t respond for FOUR HOURS. I had to pay out of pocket over $350 to get my car towed and out of the impound lot because she wouldn’t answer. I still have barely been able to get ahold of her for anything. My bank told me they’ve been fighting with them for weeks trying to get the police report and paperwork. They dropped me as soon as they sent the payoff check to the bank. It was a horrible experience and I wouldn’t recommend this company.

I bought a used car and needed to transfer my ins from old car to newer...the man on the phone sent an email from Bristol West so I know he worked for them..furthermore, he tranfered my ins while i was on the phone with him. He asked me to read my card on file to him, expiration and 3digit code. He then somehow drained my account of 650 dollars that I had in there. The money did not go to Bristol West, it went to some shady website this man had...He kept me on the phone by saying "oh that charge was a mistake...We will return the money now. And in less than 2 minutes he had made 6 charges of about 100 dollars each go through. I was not quick enough to lock my card. He then hung up on me and blocked my cell phone. I quickly called back on home phone and spoke to someone who denied There were any calls from my cell that day. I told him that I had proof that the previous man had sent me an email and my ins was transferred in the last half hour! He then either listened to the recorded phone call I made w the scammer or he pretended to...At this point I trust no one there. Then he got back on line w me and told me the scammers name and said he was out of Florida. IDK if he made up a name or if he told the truth. This happened two days ago. My bank is investigating. I am a single mother, i dont get child support. That 650 dollars was a lot of money to us. Please do NOT EVER trust Bristol West w Anything, EVER. They must hire scam artists. I would like to sue just to find out how this couldve happened to me. March 3rd,'26at1:26PM

My experience with Bristol West has been nothing but stressful and disappointing. Managing payments with this company is extremely difficult. They do not allow you to change your payment date to match your pay schedule, and if anything goes wrong with your card — even an error on their end — they immediately charge a fee of over $20.

Customer service has been another major issue. The representatives are often hard to understand, and the agents don’t seem familiar with state‑specific auto insurance laws. They rarely confirm what state you live in, yet they insist on asking for your driver’s license number before they’ll even attempt to help. If you don’t have your policy number memorized, they act like they can’t assist you at all.

They also push auto‑pay aggressively. If you don’t enroll, your rate increases significantly, which feels like they’re forcing you into it. In my case, I explicitly declined auto‑pay, yet they enrolled me anyway and continued making unauthorized charges to a debit card I clearly stated was for a one‑time payment only. That’s when the runaround began — no accountability, no solutions, just more fees and more frustration.

Even after forcing auto‑pay, they only sent email reminders. No text reminders, no mailed notices, nothing that would actually help you stay on top of your account.

Overall, it genuinely feels like no one at Bristol West cares about their policyholders. You’re treated like a number, not a customer. Their priority seems to be collecting money, not providing reliable service or support. Based on my experience, I cannot recommend this company to anyone.

I requested a quote from Bristol West they gave me a coat quote I submitted my credit card information and when they sent my policy for me to sign it had a completely different address from the one I had entered when I requested my money back they said I would have to cancel that policy even though I did not sign and they kept a large percent of 1/3 of my down payment. Please do not use this company they are fraudulent and have a legal practices and will keep your money, and charge you for documents you never signed

I cancelled with Bristol West (BW) on Oct 4th, a month before renewal, when they raised my 6 month auto ins by $80. On Nov 4th they charged my credit card anyway. On the 6th I called and was given the run around for >40 minutes, being put on hold intermittently. They demanded that I fill out a form w/new Ins. Co., proof of new Ins, my SocSec#, cell #, date of Birth and my reason for cancelling. When I refused, she hung up on me. Called back twice and requested a supervisor, hung up on me each time. Finally, I had to contact my Farmers agent, told him what happened and he said he's take care of it. Called my Credit Card Co and started a dispute (to which BW never responded) Got several other e-mails from BW demanding info and reason for cancelling through Nov. Then finally on 12/16 received a letter, back dated to 10/9 actually saying my coverage "expired" at my request 10/5, a month before my renewal date, so unknowingly I was driving for a month uninsured. THEN (oh it's not over), 12/17 I got a text from a Collection Agency about an overdue bill from, you guessed it, Bristol West. Took me two days trying to deal w/ BW who on each call gave me circular, rote responses and refused to forward me to a supervisor or aomeone who speaks english. They demanded $25 for their bank charge for their charge being rejected by mr credit card. Contacted my Farmers agent who took care of it over the phone, took 30 minutes. Note that Bristol is a Farmers Ins Subcontractor, so I have notified them several times regarding this <1 customer Sevice and that their agents should stop refering people to BW. Note #2, every contact w/ BW was outsourced to China and someone who had rote responses and was difficult to understand. I have never in my adult life, before Bristol West, had a company behave like these scammers when I cancelled with them. Thank God I never had to make a claim w/them.

We have only been with Bristol West for 5 months. It was recommended by our insurance agent. We began after we got our prices, but nothing else. Long story short, I am 65 years old and this is the absolute worst insurance company ever. We have paid 3 to 4 months at the highest rate. A rate that I never approved, never signed my name to. Every time something was wrong with our rates, Bristol West said that I've have to prove it. Well they need to learn a lesson about proving. Here's my demand, today's bill should be $440 and it is $675. This following a rate of $812 plus $440 last month. They are threatening to cancel us today and I don't have $675. We will only pay $440 and then require them to honor that same rate going forward and to refund the $812 from last month. The problem with the money is that months into our relationship you told us that we had a lapse in coverage with our previous company. Never did we and we had been with them for over 10 years. So that's a lie. Next is that we are against the law by not carrying full coverage on our vehicle. Well duh, we know that. We have carried full coverage for years and years. Sure we drop it if a vehicle is paid off and old, as is the second car on our policy. So I sent Bristol West all of our documents and declarations again, including always the accurate documents and with the original date on them. I don't know how you'll get in touch with me. I am Trudi Shaw and my phone number is (303) 671-2758,

I had not realized that this company was a rip-off organization, until I saw that most of the reviews were very negative. I got stuck with these people last summer when I bought a car in L.A., after an absence of a couple years from the U.S. The car dealer, Seton Montgomery, who specializes in Crown Victoria's recommended this group to me. Since I had nothing on my driving record, no fines or D.U.I/s or anything there was no reason to go with such a shady bunch of people. When I left the States in November I called Bristol to cancel and got jerked around by clueless amateurs and finally talked to the person whom I had talked to when I bought my car in in June. He said he got everything settled, cancelled the policy and would refund me 100 dollars and change. He lied.I see today that this is typical. These people are incompetent and dishonest and they routinely over-charge and double-charge clients.

don't do business with this company they are swindlers and shady car insurance. When they over charge you they refund money and then your policy goes up the next month by sending so many pointless letters to make it look legitimate. When in my case the original amount should be always the one you pay and but changing it.

Been trying to contact costumer service for almost a month now after my nephew's car was hit in a parking lot .They assign an agent to the claim that never answer the phone and keep on hanging up on us. Never had a chance to talk to him. Next I will put his name...

I chose to switch to this company after my car insurance rate increased due to two speeding tickets from the past. I regret that decision! I sacrificed quality of care to save a few dollars on my monthly insurance, and it turned out to be the biggest mistake of my life. Honestly, it doesn't even deserve a one-star rating. This company shows a lack of genuine concern for its customers, and if you take pride in working for them, you're a loser too! The way the claims process is set up is absolutely ridiculous. Even if you are in a tight situation, check a company's reviews every time and make sure you read thoroughly every document, and you understand it.