Bright Lightz Reviews 

1,732
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Ordered multicolour festoon lights. Took longer to arrive but did arrive. However one hook broken so can’t hang them properly. Emailed via website and directly also tried ringing multiple times and ju... See more

Rated 1 out of 5 stars

Tried to contact via email, telephone and got one call saying the “infamous” Karl is with clients will call back. Still waiting... they don’t under at table their responsibly under the Consumer Direc... See more

Rated 1 out of 5 stars

Had the worst purchase experience ever. Delivery was quiet long, order arrived incomplete. Responded only to my first email. One of the Brightlightz guy Shaun promissed to sort it out and let him know... See more

Rated 5 out of 5 stars

Found the reading light (Toby) advertised in The Oldie magazine. Took the chance, ordered it and couldn’t be more satisfied. Excellent service, reasonable price and extremely prompt delivery. Use it... See more

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2.5

Poor

TrustScore 2.5 out of 5

2K reviews

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2.5

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(1,732)

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Rated 1 out of 5 stars

Very shady company

Very shady company. They don't answer the phones or respond to emails but are quite happy to send you incomplete and wrong orders! Extremely poor quality items just to top this off.

Taken from my google review - people need to know how bad these people are.

12 April 2019
Unprompted review
Rated 4 out of 5 stars

The service I received from Bright…

The service I received from Bright Lights was good. I never had any problems with the delivery of the product and was delivered as per instruction.The only set back was I was not informed about the original order placed was discontinued.I had to make a call to see whether my order has been processed or not, that is when I found out that they no longer have the product.So then I had to change my original order.

18 February 2019
Unprompted review
Rated 5 out of 5 stars

Excellent quality at a very good price.

Last year I purchased cheap Christmas lights from China and they lasted 10 days before they all 'blew' , this year I brought them from Bright Lightz and the quality was excellent, so good in fact that I purchased more for next year and some strip lights for the garden, which were also excellent quality and a good price. The delivery was super fast, arriving the next day!

I would highly recommend this company.

18 February 2019
Unprompted review
Rated 1 out of 5 stars

As I've already put a review

As I've already put a review, I'll do another one, order received but didn't work, they never answer the phone only email, they asked me If i wanted another one, I said yes, never received, no reply to emails or phone calls, do yourself a favour and buy elsewhere, I did")

18 February 2019
Unprompted review
Rated 1 out of 5 stars

Repeat order discount? Forget it!

Contacted Bright Lightz to use the discount voucher we got in a previous order for our next purchase as it did not work online. We were told someone would call back. No one did despite repeat phone calls. Ignore the offer of discount on future orders - it's a lie and a rip off.

11 February 2019
Unprompted review
Rated 5 out of 5 stars

Cool White Led Strips

The strips of 5050 cool white leds have performed well - the light is evenly distributed and the colour consistent. So far the units have proven to be reliable over 3500 hours.

11 February 2019
Unprompted review
Rated 1 out of 5 stars

Ordered led strip light

Ordered led strip light, item arrived but didn't work, a few phone calls not replied too so sent email, apologised and offered replacement which I never received , I said yes but asked if they tested the items, have had no response to emails or phone calls since then, they never answer the phone, always go to answer phone, never again

1 February 2019
Unprompted review
Rated 2 out of 5 stars

WRONG CONNECTORS SENT OUT FOR LED BAR

WRONG CONNECTORS SENT OUT FOR LED BAR , OVER MONTH ON STILL NO ONE BOTHERS TO SORT IT OUT ,EVEN AFTER A NUMBER OF EMAILS, ONE REPLY TO SAY THEY WILL SORT IT BUT NOW NO ONE REPLYS TO EMAILS TO SORT OUT MY PROBLEM.VERY POOR SERVICE ,IF I DID THAT TO MY CUSTOMERS I SOON WOULD NOT HAVE ANY CUSTOMERS .
PLEASE SORT THIS OUT

19 January 2019
Unprompted review
Rated 5 out of 5 stars

Found the reading light (Toby)…

Found the reading light (Toby) advertised in The Oldie magazine. Took the chance, ordered it and couldn’t be more satisfied. Excellent service, reasonable price and extremely prompt delivery. Use it every day, especially now in the dark evenings, and highly recommend this product and supplier.
G.P. Tunbridge Wells

5 January 2019
Unprompted review

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