Bridges Estate Agent Reviews 

245
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and friendly, ensuring that every single step of the housing journey is handled smoothly. Consumers also appreciate the prompt responses and consistent updates provided throughout the process, which significantly reduce the usual stress of moving. Some reviewers were not happy with communication issues, specifically noting delayed updates and a complete lack of proactive support during their transactions. A few other people also felt that certain interactions were unprofessional, describing difficult experiences and unhelpful responses from personnel when resolving problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally professional, helpful,... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

Response time

Reviewers mention positive feedback about response time, highlighting that consumers experienced fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Had a really great experience working with Bridges Estate Agents. The whole team was professional and efficient throughout, but I have to give a special shoutout to Matt Parsons — top lad!... See more

Rated 5 out of 5 stars

After using 2 other estate agents, Bridges (Hook) managed to book more appointments within the first 10 days than the previous agents put together! The sale process has been long but Kathy has been i... See more

Rated 5 out of 5 stars

I cannot rate Hayley enough, she’s been an absolute godsend throughout the whole experience. Always happy and helpful, nothing was too much trouble, always dealt with any worries immediately. She’s an... See more

Rated 5 out of 5 stars

Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, you’re a legend. Everything from start to f... See more


Company details

  1. Real Estate Agency

Written by the company

Bridges: Independent Local Letting & Estate Agents: Successfully selling, renting & valuing properties since 1991: Aldershot, Ash Vale, Farnborough, Farnham, Frimley, Fleet, Camberley, Hook and Basingstoke.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(245)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have bought and sold many properties…

I have bought and sold many properties over the years. I have recently completed on selling 2 ex rental houses through Bridges and can honestly say that the service I received from James MacPhee in Bracknell was excellent. He was proactive in managing the process and quick to respond to any questions I had throughout the process. Happy to recommend the company.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Jules is wonderful!

Jules was very helpful from the get go, answering all my queries and questions I do feel she did go above and beyond for me thank you for your help

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Professional and very helpful

We met up with Keith who we found to be very pleasant and very professional.
He was very knowledgeable with regard to the specific property that we viewed.
He did not hurry us at all and was able to answer all of our questions.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Can only speak highly of our experience…

Can only speak highly of our experience with Bridges estate agents.
We were looked after by Jasmine Robinson from the Camberley office. We found her to be welcoming, proactive, determined and knowledgeable with each property we viewed and the surrounding area. When we wanted to view a property with Bridges she would do all she could to accommodate our timings and enable us to view the property that day or as quickly as possible.
She is a Top agent with a good personality, your be happy to have her as your agent.
Thankyou Jasmine and Bridges for a very positive experience with you.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Jasmine at Bridges Camberley branch was so personable, helpful and took a genuine interest in our new home search, a really good service.

Jasmine at Bridges Camberley branch put us all at ease during our recent property viewing. She was relaxed, welcoming and put our needs before her own taking the time to explain everything so clearly about the property. She was knowledgeable and able to answer all our questions with a good level of detail. She gave a very rounded, helpful viewing and explained the position of the vendors in order to achieve a good outcome for them. This in turn lead to an accepted offer on the home. I cannot recommend her and Bridges services highly enough. Thank you very much Jasmine and team for your excellent assistance and help in finding a new home! Tom Applegate

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Choosing my new home

Justin arrived on time, he was friendly and professional. Any of my questions he answered, anything he wasn't sure about he found out and called me back very quickly. I didn't feel rushed when viewing the property, which hopefully will be my new home.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Laura has been amazing

Laura has been amazing, from selling our house to helping us with our purchase. She was regularly in touch when our home went on the market, and gave advice regarding open days. The team at Bridges stayed in touch with updates on offers and then when we had a buyer helped move things along. On our purchase communication has been swift and she has responded to any requests in timely and professional way.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Shocking experience - Missed property due to Agent's negligence

Bridges Aldershot

I offered for one of the properties and increased by offer on 15th Oct and called the property manager at Aldershot branch 3 times on 16th Oct afternoon, called reception and left message for Agent managing the property to call me back ASAP to confirm that I accept the owner's counter offer. But they didn't respond and then later they received another offer and things didn't workout for me.

I was in a shock as I called to confirm my acceptance even before the other offer was received, I missed the property due to agents negligence and timely communication. And agent was annoyed and started talking aggressively.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Bridges the Estate Agent provided…

Bridges the Estate Agent provided exceptional service throughout my property search, demonstrating remarkable dedication and professionalism. Despite not securing a tenancy, their speedy and patient approach stood out, acting as a seamless bridge between myself and the landlords. Their commitment to ensuring a smooth process and clear communication was truly commendable. I highly recommend Bridges for their outstanding support and care for their clients, deserving a solid five-star rating for their exceptional service.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Great viewing

We were met at the door by the estate agent and welcomed in, the estate agent was very helpful and gave us lots of information both about the house and the area.

15 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look