Extremely poor customer service
Extremely poor customer service. Deliberately delay, fail to action, and don't follow up. AVOID!
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Based in the innovation hub of Cambridge. Bridge Fibre provides award-winning premium fibre connectivity, hosting and telephony services to SMEs, larger enterprises, business parks and science parks nationwide.
Cowley Road, CB4 0DL, Cambridge, United Kingdom
Extremely poor customer service. Deliberately delay, fail to action, and don't follow up. AVOID!
Highly professional and helpful staff who can deal with most issues in a few minutes. In the event of technical issues they are extremely efficient at resolving them and keeping you updated. I have been very impressed with their service and only wish other companies could be this efficient, needless to say I would totally recommend this company.

Reply from Bridge Fibre
Have always been helpful and easy to work with. would recommend.

Reply from Bridge Fibre
Fantastic company to deal with from day one.
Everyone I dealt with was responsive, helpful and provided exactly the information I was after starting with selecting which service to go for to keeping me updated with the progress of my order.
Keep up the good work!

Reply from Bridge Fibre
We have been with Bridge Fibre for some time now and have never experienced any issues with our service, this tied in with the great customer service will hopefully lead to many more years to come.

Reply from Bridge Fibre
Always responsive and helpful, i would highly recommend for service, support and even advice

Reply from Bridge Fibre
We recently appointed Bridge Fibre to install a point-to-point Wi-Fi connection and IP phone system at our premises in Hillington Park, Glasgow. From enquiry to completion everything was handled in a quick and efficient manner. Their after-sales and support have been excellent and the staff very pleasant to deal with. I would have no hesitation in recommending them to others.

Reply from Bridge Fibre
Got us connected very quickly when we needed it! (within an hour!!)

Reply from Bridge Fibre
Top quality service and support. The Bridge Fibre team are very responsive to any enquiries and always keen to help. We experienced no problems with the network since the beginning of our co-operation which has been over a year now.
I would recommend Bridge Fibre to anyone looking for professional IT services.

Reply from Bridge Fibre
First class service from all departments from sales to technical and installation.
a pleasure to deal with.
Connection engineer turned up on the button.and configured swiftly.
No hesitation in recommending them

Reply from Bridge Fibre
Very Flexible Digital Partner
We've had a very constructive relationship with Bridge, who have been extremely helpful in developing our connectivity strategy and flexible in its implimentation.

Reply from Bridge Fibre
Bridge Fibre provide a professional and conscientious service. Response to any change request is excellent and Paul and his team in Connectivity offer great advice and support. We have been customers now for over 10 years and have no hesitation in recommending them.

Reply from Bridge Fibre
Bridge Fibre were excellent to deal with. Overall a very approachable professional organisation, and the sales and support staff were the same. Delighted with the Premium Service and not over priced either!

Reply from Bridge Fibre
We've been using Bridge Fibre for just over three years for our dedicated line and IP telephony services. We haven't had any work-time disruption or apparent down-time since we entered the contract, and the team is responsive when we need to add telephone handsets or increase our bandwidth. Their pricing is reasonable for the quality of service we receive, and I'd highly recommend them for any business looking for high-quality service provision.

Reply from Bridge Fibre
Great company to work with. We are kept informed every step of the way and on the rare occasions we've need to talk to their Support team, they have been knowledgeable and responsive in equal measure.

Reply from Bridge Fibre
Bridge Fibre provide an excellent service. Nothing is ever too much trouble, polite and professional staff.

Reply from Bridge Fibre
Highly recommendable: super-fast fibre and excellent customer service!

Reply from Bridge Fibre
supplying a great quality of service to our Silverstone office that has transformed the way we can communicate with customers.

Reply from Bridge Fibre
Bridge Fibre - Excellent
Bridge Fibre have recently provided us a fibre internet service at our offices, and from the proposal stage to delivery they have been responsive and helpful to all of our own internal requirements. The installation itself has been ultra smooth with no disruption at all to our office and Bridge team have made sure that we're kept well informed along the way.
I would urge you to try these guys out if you're looking for 5 star service, and that's before I mention the blisteringly fast speeds we're now getting !

Reply from Bridge Fibre
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