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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authentic appearance of the products, noting how they enhance the character and warmth of their spaces. Many found the products easy to install and were delighted with the overall finish. The delivery service is frequently highlighted as prompt, efficient, and well-packaged, with many appreciating the ability to choose delivery days. However, some customers also noted issues with the ordering process and delivery costs. A few reviewers experienced delays in order confirmation or delivery, and some found the delivery charges to be disproportionately high, especially for smaller orders, which deterred them from reordering. There were also occasional reports of broken or chipped items upon arrival, though replacements were often sent quickly.

What people talk about most

Product

People report positive experiences with product, often highlighting the good quality and attractive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of the brick... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering system,... See more

Service

Clients share ambiguous opinions on service. Many customers praise the excellent and hassle-free service,... See more

Based on these reviews

Rated 5 out of 5 stars

Great quality thick slips. Price was better than competitors. Make sure to add at least 10% on top as delivery is quite expensive if you need another order.. Need to dilute the grout/pointing down... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery and easy to use product. Renovating a 200 year old ex farm building that had been converted in the 80s to a house. Felt that the kitchen lacked character so started with an Olde Bayswa... See more

Company replied

Rated 5 out of 5 stars

The bricks are unique and authentic and have added character to what was a plain wall the brick slips we chose were rustic in nature and have seemed to make the wall bigger. The slips are easy to la... See more

Company replied

Rated 5 out of 5 stars

We chose brickslips because of their range, and was not disappointed when they arrived. everything was well packaged. towards the end of our project we discovered a few breakages which Kate kindly hel... See more

Company replied


Company details

  1. Tile Manufacturer
  2. Brick Manufacturer
  3. Building Materials Supplier
  4. Decoration and Interior Design Store
  5. Home Improvement Store
  6. Tile Store

Written by the company

We deliver high quality and competitive price across a range of Bricks Slips to anywhere in the UK and Europe.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless experience

Seamless experience from placing the order to delivery. Automated notifications kept me informed of dispatch and the delivery company called the day before and an hour before delivery. Product was as described and looks amazing. It’s expensive, but it looks great!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great products and service 👌

4 March 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Thanks Marfk for the kind review, we love the old watermill too!
Glad everything went ok!

Kindest regards,
BrickSlips

Rated 5 out of 5 stars

Great Bayswater brick slips

Great Bayswater brick slips, we have them either side of our media wall,they look amazing, we had enough left over to do the back wall in our downstairs toilet.
Great customer service and delivery.
Highly recommend.

17 March 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi Danny,

Thanks for the great review! We really appreciate it.

Fantastic choice with the Bayswater slips, and it sounds like you’ve made the most of them across both spaces. Glad to hear everything went smoothly with delivery and service too.

Thanks again for the recommendation!

All the best,
BrickSlips

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Love the rusticness of the bricks, I chose the old bays water.

With the bricks all being rustic, make sure when you are fitting that you put a level across the top of the row and just pack under the spacers slightly with a bit of card, to ensure it runs in line as you work your way up.

The fast setting adhesive is fast setting, ensure heating is off to prevent drying out quickly. Would recommend if its your fist time installing to not use quick setting or to mix smaller amounts at a time. I run out of adhesive and ended up buying standard setting which you have more flexibility and was alot easier and had more time to install.

Really like the overall finish.

24 March 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi Ben,

Thanks for the brilliant review, we really appreciate you taking the time to share it.

Great choice with the Old Bayswater, the rustic look is a favourite for a reason. Also, some really helpful tips in there for others installing for the first time especially around levelling and adhesive use.

Glad to hear you’re happy with the overall finish, that’s what it’s all about.

Kindest regards
BrickSlips

Rated 5 out of 5 stars

Great quality slips easy to install

Great quality slips easy to install . Purchased everything to do the job in hand. We chose watermill blend. Arrived as promised with every thing as promised and a tutorial to download

4 March 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi Mrs Campbell,

Thanks for the kind review, we love the old watermill too! Glad everything went to plan!

Kindest regards,
BrickSlips

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. Was easy to calculate the amount needed and was accurate too with minimal wastage. Delivery was spot on too. Highly recommend

6 March 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi Megan,

Thanks for the kind review, we really appreciate it!!!

Kindest regards,
BrickSlips

Rated 5 out of 5 stars

Overall very pleased

Delivery was very good, especially considering how heavy our order was. Product was excellent and we were really pleased with our fireplace.

11 February 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi David,

Thanks for the review, we really appreciate it! Glad the fireplace came out looking great! :-)

Kindest regards,
BrickSlips

Rated 1 out of 5 stars

Very poor

Very frustrating

Ordered them and took 7 days to deliver they don’t offer tracking to let you plan ahead for jobs and the courier was a complete joke phoned me for delivery slot of a full day / Friday was the only day available so waited all day nothing no call or anything
They delivered on the following Monday which has held the job up completely

The boxs were damp but most of the slips were ok a few broken ones but used them for cuts

I called to place a order for two more boxs to be told it would need to be a pallet delivered so I can only assume another 7 days of hoping for a delivery when two boxs could be easily sent via DPD or other means not a full pallet for two boxs 😂

So as a tradesman I wouldn’t recommend this experience has been anything but positive

3 March 2026
Unprompted review
Rated 4 out of 5 stars

All good

All good, lovely brickslips and exactly as described. Would be 5 stars but thought delivery was too expensive, especially as I spent nearly £600.

25 February 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi Jack,

Thanks for the review, we really appreciate it!

Delivery is a tough one... Delivery is a cost that isn't set by ourselves, but by the delivery companies due to the weight as you mentioned, we're unable to get the price down unfrortunately due to the current economic climates.

Thanks for your honest reivew! :-)

Kindest regards,
BrickSlips

Rated 5 out of 5 stars

Knightsbridge brick slips

I bought four boxes of the Knightsbridge brick slips for the fireplace under the media unit I contructed, along with the adhesive and mortar for pointing. The brick slips were really easy to fix to the wall and the adhesive dried quickly. I used a diamond edged angle grinder blade for the cuts and did not break or waste a single brick. Using the mortar was difficult and I made a bit of a mess but with a little hard work it cleaned up nicely. I may have a few small areas to touch up. Delivery was a little expensive but considering the weight of the boxes I suppose it was not too bad. Also, the brick slips were delivered exactly when I was told they would be. The tools the company sells are expensive. I bought what I needed elsewhere including the spacers but that is a small critiscism. Overall I am so pleased with the finished result. The fireplace looks exactly as we wanted it to. I would highly recommend this company. The contact I have had with them has also been extremely positive.

17 February 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi Julius,

Thanks for the detailed review, really appreciate it.

Great to hear your fireplace turned out exactly as you wanted and that the slips were easy to work with. Sounds like you did a top job with the install as well.

We appreciate your feedback on the mortar, tools, we only offer them to customers who need them, alot of trades people already have these so its just helpful for anyone who doesn't.

Delivery is a cost that isn't set by ourselves, but by the delivery companies due to the weight as you mentioned, we're unable to get the price down unfrortunately due to the current economic climates.

We're glad everything arrived on time and that you had a positive experience with the team.

All the best,
BrickSlips

Rated 5 out of 5 stars

Great Products

Brick slips arrived in timely fashion and they kept me informed at every stage. I will order from here again if I need their products.

7 February 2026
Unprompted review
Brick Slips logo

Reply from Brick Slips

Hi Simon,

Thank you for the great review, we really appreciate it.

It’s brilliant to hear that your brick slips arrived on time and that our updates kept you well informed throughout the process. That’s something we put a lot of focus on, so it’s good to know it made a difference. We’d be more than happy to help again whenever you need us.

All the best,
BrickSlips

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