BricksAndFigsDE Reviews 215

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their impressive appearance and condition upon arrival. Many also highlight the efficient order processing and the care taken with packaging, which often includes extra items like stickers. Reviewers appreciate the fast and reliable delivery service, with items arriving safely and in a timely manner. However, some people were dissatisfied with product accuracy, reporting instances of receiving incorrect or missing items. There are also concerns about customer service, with some reviewers experiencing negative interactions or long waiting times for order preparation. A few other people also felt that the search bar does not immediately show out-of-stock items, which can be crucial for these products.

What people talk about most

Product

People report ambiguous experiences with product quality and availability, with many praising the high... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the care... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and reliable shipping.... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Customer service

Consumers find customer service experiences to be ambiguous, with some reporting negative interactions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms! Would give 5-star... See more

Rated 5 out of 5 stars

These figures are stunning. This was definitely worth the wait! It's just like looking at real LEGO minifigures! Also thank you for the stickers and very nice packaging (It felt very luxurious!).

Rated 5 out of 5 stars

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE e... See more

Rated 5 out of 5 stars

THIS IS AN INDEPENDENT BUSINESS BASED IN GERMANY. THIS BUSINESS IS NOT AFFILIATED WITH BRICKS & MINIFIGS IN THE UNITED STATES. THE PEOPLE LEAVING NEGATIVE REVIEWS HAVE THE WRONG BUSINESS AND ARE TAR... See more


Company details

  1. Toy Store
  2. Hobby Store
  3. Model Shop

Written by the company

WE ARE NOT BRICKSANDMINIFIGS. WE ARE A GERMANY BASED COMPANY THAT IN NO WAY IS AFFILIATED WITH THE US COMPANY BRICKSANDMINIFIGS OR FRANCHISED BY THEM IN ANY WAY. WE DO NOT BUY LEGO SETS, WE DO NOT SELL LEGO SETS. BY LEAVING A 1 STAR REVIEW, YOU ARE REVIEW BOMBING A SMALL BUSINESS THAT HAS NO AFFILIATON. Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Contact info

3.2

Average

TrustScore 3 out of 5

215 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Y’all got the wrong company

Trying to counter all the one star reviews made by ignorant people who don’t bother with basic research. Great company, have ordered many times. And my latest one was perfect like always

11 May 2026
Unprompted review
Rated 5 out of 5 stars

THIS IS NOT THE BRAND WHO STOLE…

THIS IS NOT THE BRAND WHO STOLE $200,000 WORTH OF LEGO! This is a custom minifig seller who provides a great service producing and reselling custom minifigures globally. He puts a lot of care and effort into orders, and does not steal :)

28 May 2026
Unprompted review
Rated 5 out of 5 stars

GREAT INDEPENDENT BUSINESS WITH OUTSTANDING SERVICE

THIS IS AN INDEPENDENT BUSINESS BASED IN GERMANY. THIS BUSINESS IS NOT AFFILIATED WITH BRICKS & MINIFIGS IN THE UNITED STATES. THE PEOPLE LEAVING NEGATIVE REVIEWS HAVE THE WRONG BUSINESS AND ARE TARRING A GOOD REPUTATION.

BAFDE is an excellent resource for pad printed custom products. They are leading the way in getting a regular catalogue of fairly priced, high quality products into consumer's hands.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

BFDE review

Niki is a very nice guy, fair prices, NOT associated with bricksandminifigs at all, this is a different brand in Germany for custom Star Wars figures, do not review bomb Niki for thievery he didn’t do, he’s a nice guy and doesn’t deserve it.

On the product, major fufu is very cool and so is onyx queen, embo is too. I’ve bought from both Niki and LFminifigs, both are reliable and have reasonable shipping. My order came packed fast and I loved it

28 May 2026
Unprompted review
Rated 5 out of 5 stars

This is NOT Bricks and Minifigs, and is a great small online business.

For those that are leaving reviews on this store about the Bricks and Minifigs drama. This is NOT that store/franchise/business. It's a completely different store that does custom parts and minifigures, and it's based in Europe, not the United States/Utah. (notice DE in the name, which means Germany)

They have nothing to do with the Reckless Ben video. That company is Bricks and Minifigs. Please direct your anger elsewhere. This store is a great custom minifigs shop, and I've done business with them a few times.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

The stole 200k worth of Legos from an…

The stole 200k worth of Legos from an old man. They offered to sell them for him but after the franchise owner changed the decided to stop selling them for him and are now also refusing to return them to the old man. They now claim full ownership over the Legos

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Stolen a person's 200k usd starwars set

Stolen a person's 200k usd, a person who needed the money due to his condition and the original owner who got kicked out and the store got taken over by another person. There was a person who investigated this and got swatted due to trying to help the victim. The company has responded with denial and deflects claims even though there's concrete evidence. The customer support sucks too.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I am very pleased with these figures; the detail is amazing and comparable to real LEGO. This was my second order because of my previous great experience.

The shipping was very fast, and the nice packaging plus bonus stickers were a great touch.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Canadian customer, Onyx queen order

Just received my order for the Onyx Queen minifigure, arrived in Canada in less than a month. The packaging was secure and solid, the minifig came in perfect condition and I'm in love with it, will order again for sure. Highly recommand BricksandfigsDe for any canadian costumer. Even got some stickers and a sweet postcard type picture.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I had a terrible experience trying to pre-order on this website. Once the payment was finalized via PayPal, the site rejected my order due to an incorrect address. Of course, it was the most popular figure I wanted to buy, but it was impossible to complete the order even after PayPal payment. And then, as if by magic, it was possible to complete orders for other, less popular figures on their site, where the address wasn't considered incorrect. As a result, I'm certain this site chooses who gets the pre-ordered figures, which is quite dishonest since the figures are then sold at exorbitant prices on eBay, among other places. It's sad. In the end, speculators take precedence over collectors. And I want to emphasize that I've ordered from this site before, but there won't be a next time because, clearly, some customers have more influence than others.

19 April 2026
Unprompted review
BricksAndFigsDE logo

Reply from BricksAndFigsDE

We’re sorry to hear that you had this experience.

We do not manually choose who is allowed to purchase certain figures, and we definitely do not prioritize resellers or speculators over collectors. All orders are processed automatically through our Shopify checkout system, including address validation and stock reservation.

In some cases, PayPal can submit address information in a format that our fraud prevention or address validation system flags as invalid or incomplete, which can unfortunately prevent the order from being completed even if the payment authorization initially goes through. This is not related to the popularity of a figure or the customer placing the order. If the checkout fails, the authorization is automatically canceled or refunded by PayPal shortly after.

The reason other products may still have been purchasable afterward is simply because they had remaining stock available, while the figure you wanted sold out during the failed checkout attempt due to extremely high demand.

We completely understand how frustrating this situation is, especially when trying to secure a limited pre-order item, and we’re sorry the experience left you disappointed. However, we want to assure you that we do not selectively decide which customers receive access to products.

Trustpilot is assessing this review in accordance with our flagging process.

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