Brex Reviews 570

I would give 0 star if I had a choice. Just nothing good to say about this company

Not only did Brex pull the rug out from me and my small business by informing us our account was closing abruptly, it's now impossible to download my old bank statements and customer support has no answers! They're asking me to leave, but won't let me actually leave; what a fitting end to my relationship with this poorly run company.

tried transferring my points and they said i wasn't eligible after spending over 300k on there cards

I run an Amazon store and retail business and have used Brex for nearly 2 years. Their instant revenue service for Amazon sellers was pretty much unmatched by any competitors. Decent rewards but dodgy customer support although I can't say I ever had many reasons to have to contact them.

The reason I have to rate 1 star is their unethical decision to drop "small businesses" and focus on startups and scaled companies.

My yearly revenue is 250k+ and I have been a long time customer of theirs but apparently this is not enough to save me from the rug pull they have subjected the majority of their customer base to. The lack of loyalty and utter disregard for the businesses they are affecting with no warning aside from a half hearted email they mass mailed to people speaks volumes about this company, and even if I met their ridiculous criteria I would be thinking very hard about continuing to do any business with a company that cares so little about me.

They were okay. Now they're awful.

Things are NOT looking good at brex, in light of recent industry cuts I can imagine the small business culling is due to their lack of funds. If you're managing a large company with Brex I would recommend getting out.

We were told to leave the platform as well because we are not a * professionally funded * - well Brex, we have $12m of funding and our sister company has $80m (both use brex) and we certainly will not be putting any of it near brex anymore.

The worst customer experience ive ever had. Completely unacceptable for a company that is managing someone's money. It takes them more than a week to answer basic customer emails or calls

Brex is a good platform to use.

Brex is the best and has outstanding customer service

Thankfully, I'm not affected by the "chaos". However, I'll change my bank account and close this right away to avoid any risk. I'm not sure how long Brex will run.

This is the most difficult business credit card account. I have ever had, I've updated my account phone number several times. Just to still be locked out of my account. They lock my card countless of times. Then give me the run around to unlock it. They don't allow me to take cash advances. This has been the worst decision to make regarding my business funds. My payroll is late to my employees every week because of them!
I usually would never give anyone a 1 star but this company doesn't care about small business only million dollor companies and it shows with how they resolve our issues.

Anyone thinking of using Brex for their business banking needs, please think twice. I had been a customer for almost a year and was enjoying using their services until they sent me an email out of the blue saying my account will be closed and I need to move my funds. No explanation, nothing. Super unreliable. Stick with traditional banks

Brex suspended my account due to a low number of transactions. I didn't use this Bank a lot for my business due my suspicion about their activities and lack of customer service/ support and transparency. i wanted to make sure the new bank is operating properly before transferring all business accounting here. I had 100K Reward Points on the account which Brex didn't give me a chance to transfer out. They just suspended my account. I never had any suspicious or fraudulent activity, but low volume of transactions. I understand they may have choose to close account, but removing my right to transfer out points is obviously wrong on their part. I tried to contact them numerous times via chat with zero results, reply to the emails bounced back. This is unheard of and very suspicious that company has only 1 phone number available and you cant reach live representative. The replies on the chat are just cut and paste probably by bot, similar to replies to BBB complaints. Im asking Brex to give me opportunity to transfer out and use my points and remaining cash balance. Im complaining to the Security and Exchange Commission as well.
When I reached out, Brex rep said the time to withdraw points has passed, which is a lie. The truth is that they disabled my access to points dashboard without warning.

I am writing a review for the same reason as many others recently - I am a small business (250k revenue per year) that abruptly got a notification of my account being closed.

Personally, I think this was a terrible move in terms of ethics and professionalism.

PROS
For the 1.5 years I banked with Brex, I really didn't experience much disruption or hiccups, thankfully, that's why I'm giving them 3 stars. The integrations worked well and the app was user friendly. I almost never had to contact support. I do want to give them credit for this.

CONS
They are shutting my account down abruptly...like many others have said, it was a mass, generally worded email and the disruption this causes to a business, especially when done not out of choice, is INSANE! I have over 100 places I need to change my payment info and integrations. It also hinders my ability to get a bank statement loan for a home.

The group who made this decision should read the book "Leaders Eat Last" by Simon Sinek and get a lesson on ethical business. Everything I do in
MY business comes down to relationships, and Brex severed many, rightfully earning all these negative reviews. If the leadership group who made this decision ever were small business owners, they would understand.

worst bank. closes small business and let you scramble last minute for finding a new bank. customer service is also very poor. will never trust this bank with your customers / business

Closing smaller accounts in favor of bigger business. Doesn’t make a lot of sense imo, a. A smaller business could turn into a bigger business b. I know they have bigger businesses they work with but I can’t see them using them in the long term.

The way you treat the small people will be noted, and I don’t think they thought this through.

I have multiple businesses and used many different business cards so I have some previous experience. I have had the Brex card for three years and we are currently moving over to another card.
Pro's
- Decent rewards.
Con's
- Customer Support is chat-based and slow. If you have a problem expect to figure it out yourself. This is no Amex and there is nothing prestigious about this card.
- One month we had large marketing spend and we were almost at our limit so I paid our balance early on a weekday because I had AWS charges coming up etc. It took over 3 days for the money to clear although it only took a couple of hours for them to take it out of our account. In the meantime, they declined a bunch of purchases. I reached out to CS and they said they would seek to get this fixed. They did nothing, not even a follow-up.
- Their customer-facing dashboard is terrible. For a unicorn their technology is embarrassing. Their app is just as bad. Everything looks like an afterthought.
- They also sent some weird emails to all of their customers thanking them but saying they are kicking a lot of people off their platform. I wasn't one of them but I feel bad for businesses that have to move everything to another card.

Simply put this card is not loyal to its customers. The most important thing with a business corporate card is service and Brex doesn't care. They are the Wish for credit cards.

We switched to AMEX Platinum and never looked back. Excellent support, great perks & no trouble. I never place reviews but founders stay away. This company is a bubble.

Poor sign up process, questionable company.

They say they’re a bank for startups but definitely not the case. Right in the middle of fundraising we get an email our account is being closed due to not having $1m deposited or revenue and we have a month to find a new one. Then they must have seen how many people got pissed because the ceo then sends a cover my ass email trying to explain it more. Such bs. Last thing founders need is some pompous company saying they’re “focused on founders” only to get kicked to curb because we’re not at their standards.

I have had to fight and fight with this bank even to just get money in. My business got a huge account for us and I needed my deposit ability to go up to 33k. It took me weeks to accomplish this with Brex. They said I needed to use my debit card more to have the ability to have that much of a deposit. But I countered " How can I use it more if you won't allow the deposit??" After 4 weeks they finally allowed the deposit.

Now they are closing all Small Busjness accounts and it begs me to wonder if they even know what small business is! Anyone making under 500k a year cannot get an account. Or if you are a tech start up. I train Service Dogs and that isn't good enough for them.

I am annoyed to the max because they said we have till August to close the account but I can't deposit my checks now at all and we are 2 months away from the deadline to get the account closed.

Not only are the pulling the rug out from under all these businesses but they are taking away services before the deadline and crippling payroll for everyone.

Don't do it, they have terrible communication and are doing shady business by dropping services before the deadline.