Brewser Reviews 

764
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent selection of craft beers from various breweries. Customers appreciate the rotating range of high-quality beers, including exclusive collaborations and unique styles they might not discover otherwise. The customer service is frequently highlighted as exceptional, with many people noting the staff's helpfulness, quick responses, and personal touch in resolving issues. However, some customers experienced issues with the delivery service, specifically mentioning problems with Evri losing packages or delivering to incorrect addresses. A few other people also felt that their subscriptions were reactivated without notice or permission, leading to unexpected charges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent and varied selection... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Subscription

Customers had ambiguous experiences with subscription, with many praising the ease of the subscription... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the punctual and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a YouTube Beer Channel I get sent a lot of free beers to sample from breweries all across the world as part of my "Job". Brewser has been a subscription I actually pay for every month, for at least... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Company replied

Rated 5 out of 5 stars

I have only recently joined this subscription but I’m already massively impressed. The value of a box of Arbor considering they are pint cans was great. I also received amazing customer service from A... See more

Company replied

Rated 5 out of 5 stars

I've tried a lot of beer subscriptions but this one is the best. Excellent selection of breweries to choose from and a sensible subscription model that allows for flexibility. Quick to respond when yo... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(764)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

A great subscription service, possibly better than Netflix!

I've been a member of Brewser for two years and cannot fault it. The choice available is vast and the specials boxes are always worth looking at.
Any minor issues have been rectified quicker than expected.

24 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Chris,
Thanks for taking the time to leave us a review. We re pleased to heat that you experience is positive and they we have been able to resolve any issues quickly. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Flexibility and choice

I have been a Brewser customer for over a year now, and what set's Brewser apart is flexibility and choice.
You decide which brewery to choose from and what type of ale to select from carefully curated cases.
You are in control of what beer you receive.
An old favourite or something new? And with new breweries coming on board often there is always ample choice.

23 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Zachary,

Many thanks for talking the time to leave a review. We are thrilled to hear that the service is working well for you. We appreciate you choosing Brewser and being with us for over the a year.

Rated 5 out of 5 stars

Great variety and exceptional customer care

Been with Brewser probably 8/9 months now and thoroughly enjoying it. A different brewery every month. I'm on Discovery subscription(£28 per month). Think it's really good value for 8 beers. Have tried many breweries I'd not heard of and loved some so much I've ordered directly from them too.

Also just recently had experience with the customer care them as unfortunately had a damaged delivery caused by their delivery partner. That experience proved that they care for their customers. A prompt email and also a telephone call all to help resolve. Really pleased with the customer service and already looking forward to my next delivery.

10 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Doug, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue with your damaged cans. Were also thrilled to hear that the service is working well for you. Your feedback means a lot to us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Amazing standard of beer

The standard of beer we receive is constantly high, the model of being supplied directly is great 👍

This month I accidentally ordered a surprise box, but wanted an no/low box so dropped a quick email. It was no issue at all to switch my order. Top customer service 👍👍

I'll continue to use Brewser as my online option and recommend to friends too.

9 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Mark, We’re delighted to hear that you had a great experience with Brewser and that we could help get you the box you wanted. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Simple idea, executed with style

I have been a long time subscriber to Brewser now and the experience has improved leaps and bounds.

Back in the day it was very basic, pick a brewery or let them pick and wait for beer. These days they have discovery boxes, they bring in big names and lesser known breweries, they have limited edition boxes.

Out of over 12 deliveries, only one had an issue which was DPD's fault and Brewser got a new box sent the next day despite it not being their fault.

I feel the 1 star reviews for Evri losing a pallet to be extremely harsh and can confidently say I recommend Brewser to friends at every chance I get.

8 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Stuart. Thanks for taking the time to leave a review. We are thrilled to hear that our service is working well for you and we appreciate your support and recommendation.

Rated 5 out of 5 stars

I like Brewser!

I like Brewser. It's so easy to change and pause a subscription. I don't feel pressured into anything unlike with many such subscriptions, and everyone I've spoken to has been quick to reply and helpful. Keep up the good work!

8 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey James. Thanks for taking the time to leave your review. We are thrilled that the service is working well for you. Thanks for choosing Brewser!

Rated 5 out of 5 stars

A great selection of beer backed up by…

A great selection of beer backed up by great customer service.
Raised a ticket at 7:03am and by 7:05am I had a meaningful response from Ashley which answered my question.

Top quality!

9 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Richard, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue in such rapid timing :-) Your feedback means a lot to us, and we truly appreciate it. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Brewser is the best beer sub around

Amazing selection of beer for a great price. Each month supports a localised brewery and showcases their best brews. It's an awesome way to support independent breweries from around the country. Easy to use and good customer service. Best beer subscription around.

1 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Thomas. Many thanks for your kind words. We are thrilled to hear that your happy with the service. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Really well run beer subscription…

Really well run beer subscription service with lots of choice and monthly recommendations for small independent breweries. Great customer service, had a small issue with one of my deliveries and was sorted same day.

3 April 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Robert, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate you taking the time. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Brilliant Brewser

Brilliant, i really enjoy my monthly box from Brewser. Whether it's the Discovery Box, a limited special or just a particular brewery i fancy trying. There is so much choice, and being able to select breweries that would otherwise be difficult to find locally is great. The service has been top for me and I'd highly recommend Brewser.

13 March 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Matthew, We’re delighted to hear that your experience with Brewser is great and that your enjoying the platform. Your feedback means a lot to us, and we truly appreciate your trust and recommendation.

Rated 5 out of 5 stars

I needed to update my address as moving…

I needed to update my address as moving house and the guys went above and beyond to help me. Beer is always brilliant from here too. By far the best beer subscription box out there.
Thanks Ash and team!

10 March 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey John, Pleasure to have been able to assist you with this. Pleased to hear that Brewser is working great for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Brewser are absolutely brilliant

Brewser are absolutely brilliant - excellent selection of beers and flexibility with your subscription. And to top it all off they have a great customer service team who I have dealt with on multiple occasions! Highly recommend.

10 March 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Daniel, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

Customer service is second to none!

Customer service is second to none - always a quick response, very personable and will always resolve the situation when issues occur.

10 March 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Kevin, Thanks for taking the time to leave a review. Our customer service is something we are very proud of. Always a pleasure to help.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, always responsive and helpful

5 March 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Ian, Thank you for your kind words. We are very proud of our customer service. Always a pleasure to help.

Rated 5 out of 5 stars

Great customer service

Great customer service. It's often only when things go wrong that you get to see the measure of a company. Brewser respond quickly to enquiries and recently sorted out an issue with minimal hassles and keeping me informed thought (the issue arose from the brewery, rather than Brewser themselves)

24 February 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Alastair, Thanks for taking the time to leave a review. We are thrilled to hear that we were able to get the issue resolved swiftly. Always a pleasure to help.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I had an issue with my order (my fault) and the team at Brewser sorted it out very efficiently.
There beer is also excellent by the way!

25 February 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Sunil, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!

Rated 5 out of 5 stars

As many people mainly complain online I…

As many people mainly complain online I thought I would write some positive ones on services I like, such as Brewser! Good deal, often times better than the breweries themselves which I would often prefer to go but I prefer these smaller boxes that are more affordable rather than getting a large 12 can semi-mystery box where 4-5 cans are experimental styles I do not really enjoy (I am looking at you Cloudwater).

25 February 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Carl, Many thanks for taking the time to leave us a review. Your feedback means a lot to us, and we truly appreciate your custom.

Rated 5 out of 5 stars

Indie-Beer as a service!

Indie-Beer as a service!

What a great idea. Fancy a mystery brewery then let Brewser chose for you, fancy a specific brewery, then chose it yourself, dry January or fancy a break then just pause your subscription.

Super helpful team behind a great idea.

Highly recommend.

24 February 2025
Unprompted review
Brewser logo

Reply from Brewser

Hey Danny, We are thrilled to hear that our platform ticks all the boxes for you :-)

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