BrewserReviews 

760
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of beers, highlighting the opportunity to discover new and interesting breweries, including exclusive collaborations. Many people appreciate the flexibility of the subscription model, allowing them to easily manage orders, pause, or skip deliveries. The customer service is frequently described as outstanding, with reviewers noting quick, efficient, and helpful responses to any issues. However, some customers experienced issues with delivery services, particularly with packages being lost or delayed. Some customers reported issues with subscription management, including unexpected reactivations or receiving unwanted boxes.

What people talk about most

Product

People report positive experiences with the product, consistently enjoying the selection of craft beers and... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many praising the flexibility, selection of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising the quick and hassle-free... See more

Order

Customers had ambiguous experiences with order, with some appreciating the flexibility to process, delay,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Company replied

Rated 5 out of 5 stars

I've tried a lot of beer subscriptions but this one is the best. Excellent selection of breweries to choose from and a sensible subscription model that allows for flexibility. Quick to respond when yo... See more

Company replied

Rated 5 out of 5 stars

The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

760 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(760)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent beer and hassle free delivery…

Excellent beer and hassle free delivery to your door. Love the brewers recommendations on the info sheet and the occasional freebies (stickers, beer mats, etc). The subscription service is very reliable and means you can try different beers each month that you might not be able to find elsewhere.

28 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey. Thanks for taking the time to leave the review. We really appreciate it. We are thrilled that you are happy with your subscription and that all is working well. Thanks for choosing Brewser.

Rated 5 out of 5 stars

The best beer subscription around!

Great rotating selection of the best in UK Craft beer, made really simple

15 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Samuel. Appreciate you taking the time to lave a review. Pleased to hear that your happy with the choice of beer son offer each month and the process is easy for you. Thanks for choosing Brewser.

Rated 5 out of 5 stars

Fantastic selection of beer

Fantastic selection of beer, good promotions, quick delivery

28 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Gavin. Thanks for the review. Really means a lot to our small business. Pleased your happy with your subscription. Thanks for choosing Brewser.

Rated 5 out of 5 stars

Super choice of the freshest craft…

Super choice of the freshest craft beers from around the country backed up with exceptional customer service!

28 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Gavin. Thank you for the kind words. Super fresh beer and excellent customer service or two of the many things we are very passionate about. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Fantastic beers and customer service

Great company, excellent beers, and really good customer service whenever there’s been an issue (rare!)
Highly recommend

28 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Andrew. Many thanks for the kind words and taking the time to leave your review. We are thrilled that everting is working out ok for you. Thanks for choosing Brewser.

Rated 5 out of 5 stars

Great subscription service with quality…

Great subscription service with quality breweries and good value. Great customer service too

28 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Craig, we appreciate your kind words. Great beers and great customer service is two things we are passionate about. Really pleased to hear that your happy with your subscription. Thanks for choosing Brewser.

Rated 5 out of 5 stars

The Best Beer Sub

Always a good range of beer and any issues are ironed out straight away. No problems skipping months or even cancelling. Great value too.

27 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Craig. Many thanks for the review. Pleased to hear that your happy with your Brewser subscription. Thanks for choosing us.

Rated 4 out of 5 stars

Great beer to your door

Great beer to your door

16 April 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Michael. Thanks for the review. Thats exactly what we are about. Great beer, delivered fresh from the brewery, direct to your front door. Thanks for choosing Brewser.

Rated 5 out of 5 stars

10/10 can't recommend enough

Great selection from each brewery I've chosen, always their freshest releases. Really great way of getting top top beers on more of a budget.

19 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Patrick. Thanks for your review. Were thrilled to hear that the Brewser experience is working well for you. We appreciate your support.

Rated 5 out of 5 stars

Great customer service

Great customer service from Ash to resolve non-delivery shenanigans from Evri. The brewser people are obviously passionate about supporting indie breweries, and the monthly line up is something you look forward to so you can try new breweries from all over the uk.

15 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Martin, Thanks so much for leaving your review. Super pleased to have been able to get things resolved for you. Thanks for choosing Brewser.

Rated 5 out of 5 stars

Great selection of beers, including old favourites and new ones

Been a subscriber for a couple of years now, great selection of regular breweries and interesting monthly guests: almost always something that I’ve not heard of before.

I’ve literally only just had my first issue with the deliveries (which was down to the courier, not Brewser). Ash sorted out a replacement box immediately, and was in contact to make sure all went well (he even called to make sure I was sorted, which was above and beyond)

2 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey, thanks for taking the time to leave a review. We really appreciate it. So happy to hear that your enjoying your subscription, the breweries on offer each month, and our customer support.

We truly appreciate you as a long-term subscriber 🙏

Rated 5 out of 5 stars

Great Customer Service

Having had many beer boxes delivered with no issues I got in touch as one of the cans in a recent order was damaged upon delivery. Messaged late in the evening and had a reply from Ash by the next morning and credit onto my account within a half an hour. Can't ask for more. Thanks!

1 May 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Sean, thanks for taking the time to leave your review. Always a pleasure helping and getting things sorted. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Some of the best customer service I’ve…

Some of the best customer service I’ve come across. Very responsive and sorted my issue very quickly, Ash was fantastic!

29 April 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Joe, Thank you for your kind words. Pleased to have been able to get the issue resolved quickly for you. Customer service is something we care a lot about and always will do our very best to get our subscribers sorted nice and fast. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Excellent customer service from Ash

Excellent customer service from Ash, issues sorted in a few minutes

20 April 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Jake. Many thanks for taking the time to leave your review. It was my pleasure to have been able to get this resolved quickly for you. Thanks for choosing Brewser!

Rated 5 out of 5 stars

I've been into craft beer for years but…

I've been into craft beer for years but kept drinking the same handful of breweries. Brewser fixed that. Every box has introduced me to something I'd never have found on my own, and the quality has been consistently good. It feels like someone who actually knows beer put it together.

2 April 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Sarah, Thanks for taking the time to leave your review. We are thrilled to hear this. This is exactly why Brewser exists. We appreciate your kind words. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Excellent customer service from Ash.

I messed up my online order and reached out for help. Ash in customer support was superb in sorting things out for me.

30 March 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Mark, Thanks for taking the time to leave your review. Very pleased to have been able to get this resolved for you, and make sure your order was you wanted. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Had a problem with my delivery that was…

Had a problem with my delivery that was no fault of the Brewer team, they replied quickly and sent out a replacement box the next week

20 March 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Richard, Thanks for taking the time to leave your review. Very pleased to have been able to get you a replacement box on the way to you and beers in your fridge. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Good variety of breweries I’d not heard…

Good variety of breweries I’d not heard of. Tech support very caring. Ash wasn’t going to stop until he’d solved my problem.

19 March 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Neil, Thank you for leaving your review. So pleased to heart that your happy with the variety of breweries on offer here at Brewser. And pleased to have been able to offer you the support and get you sorted. Thanks for choosing Brewser!

Rated 5 out of 5 stars

Great value and amazing service

Great value and amazing service, I am happy to recommend Brewser to anyone looking for an interesting selection of beers every month.

9 March 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Mick, Thanks for taking the time to leave a review. Happy to hear all is working well for you and that you are enjoying Brewser. Thanks for recommending us!

Rated 5 out of 5 stars

They actually care

Responsive, caring customer service to fix problems, and the beers are great too.

13 February 2026
Unprompted review
Brewser logo

Reply from Brewser

Hey Chris,

Thanks for taking the time to leave a review. Pleased to hear we could get things sorted nice and quickly. Also great to hear that your enjoying the beers. Thanks for choosing Brewser.

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