Definitely giving Naina Singh 5 stars! Exceptional customer service. Her knowledge, instructions and genuin kindness was a breath of fresh air! She knew exactly how to help me navigate the system... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just been through a fairly complicated process of setting up & transferring accounts. The team at BPS are always super helpful, patient and good humoured. The on line dashboard is a very goo... See more
Company replied
Whenever I need to have a phone call with Brewin Dolphin, I always find efficient and patient help regarding any queries I may have. Kyle was extremely helpful, very kind, and we had a very pleas... See more
Company replied
I already had an account with Brewin Dolphin. But hadn't used the direct access for quite a long time. In the meantime I had changed my email address, sorted access to new systems and lost my old no... See more
Company replied
Company details
- Investment Service
- Financial Consultant
- Financial Planner
- Fund Management Company
- Investment Company
- Non-Bank Financial Service
Written by the company
RBC Brewin Dolphin is one of the UK and Ireland’s leading wealth managers and traces its origins back to 1762. We provide personalised financial advice and investment management services to individuals and families across the country , spanning investments, pensions, tax and estate planning. Our specialist financial planners will help you make the most of your financial situation, build a plan to realise your future ambitions, and provide for your loved ones. We can help you shape your journey for wherever life takes you. The value of investments can fall and you may get back less than you invested.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- enquiries@brewin.co.uk
- brewin.co.uk
4.7
Excellent
351 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OK, but need IT improvement
The people are great, albeit in their own silos, but the IT system is woeful.
8 October 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Grahame,
Thank you for taking the time to provide feedback about your experience.
Best wishes,
RBC Brewin Dolphin
A very polite and helpful person who…
A very polite and helpful person who guided me the registration process with patience and understanding. Thank you
8 October 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Chris
Thank you for taking the time to leave a review. It's great to know you're receiving the high levels of service we strive for. If there's anything else we can help you with, please don't hesitate to get in touch.
Best wishes
RBC Brewin Dolphin
I had been having difficulties logging…
I had been having difficulties logging in to my Brewin account on line,
A call to Brewins answered quickly by a very patient service advisor who talked me through setting up my access details and resolved my problems.
Having had accounts personally and for a family trust over more than 15 years
I can’t speak highly enough about Brewins and their team.
4 October 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Ronald,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Successful log on
I had my problem with logging on dealt with swiftly and accurately. I also had further questions about my account dealt with with patience and understanding. Full marks for being pleasant and listening so well.
30 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Barnaby,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Painless
Straight through to a knowledgeable team member. Treated like a human being. Rigorous security. Accurate advice given in a friendly and informative way. A painless positive experience.
26 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Bill,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
I could not have wished for a better…
I could not have wished for a better experience from Matthew. He was polite, engaging and professional. Great service!
26 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Sarah,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Quality Telephone assistance
Fast, efficient and professional 10/10
26 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
That's great to hear, thank you for letting us know.
Best wishes
RBC Brewin Dolphin
Hikmat was very helpful and patient in…
Hikmat was very helpful and patient in helping me with my problem of logging in.
25 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Graham
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Excellent and personal service
I called, got through to Kelly right away, she sorted my problem, done! Excellent, friendly service. A competent person to speak to!
25 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Call answered by a human....
My call was answered straight away by a very helpful customer advisor called Simon who dealt with my query with patience and professionalism. It's good to know some companies still value the personal touch .
PS....it was a login issue.
18 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Timothy,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Superb service by Charlotte - Customer Services
I had a question about updating my two factor identification and called the Customer Services. Charlotte was outstanding; so courteous, efficient and helpful. I would like to recognise her as well as the others on this team. Great job !
13 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Problem solved with step by step help
Problem solved with step by step help
6 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Peter
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Quick efficient service and problem…
Quick efficient service and problem resolved.
11 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Logon issue - managed professionally
Spoke with Kelly today with a logon issue to MyBrewin. She was very professional, efficient and gave you the feeling that she was in control of the situation. Problem solved - thanks Kelly.
3 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Andrew,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Competent and patient
I am really most grateful for the competent and patient assistance following a difficulty logging in to my account.
2 September 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Malcolm,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Efficient service
Called to arrange to withdraw some money. Matthew couldn't have been more helpful and efficient. Process quick and straightforward.
30 August 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Alison,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Not Impressed…
Firstly I am told that they don’t want me as a client anymore, as my investment is now too small.Then they fail to return the last few pounds of my investment
I had been a client for quite a few years
29 August 2024
Unprompted review
Reply from RBC Brewin Dolphin
Dear Nick.
Thank you for your feedback. We have contacted you directly to respond to the issue you have raised.
Best regards
RBC Brewin Dolphin
Reply from RBC Brewin Dolphin
Hi Richard,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Problem logging onto my a/c
Had a problem logging onto my a/c , one phone call , 5 minutes later all sorted.
Excellent service
27 August 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Mark,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Issue with Access to MyBrewin…
Daryl dealt with problem quickly and efficiently and I appreciate all her help in sorting me out! Thank you.
23 August 2024
Unprompted review
Reply from RBC Brewin Dolphin
Hi Jane,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
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