RBC Brewin Dolphin Reviews 351

Hickmat was very helpful and extremely patient as he helped me with the difficulty I had in accessing my account. It was a pleasure dealing with him

Clear,helpful guidance and effective communication.Patient and understanding manner. Most useful.Thank you.

Jodi could not have been more helpful. Needed a valuation and help accessing my online account. Everything accomplished so very happy with the service.

Polite and efficient

Had a problem receiving the code to activate my portfolio. I phoned and spoke to Daryl who was extremely helpful and had the problem solved in no time. Excellent service.

A very helpful and polite young lady who was very patient and explained everything very clearly. Brilliant.

I spoke with Jodi at the Edinburgh office on 6 February. She dealt courteously and efficiently with my questions and was very clear in her guidance as to what was required of me.

Jodie has a very pleasant telephone manner and managed to make a really good contact with me. I would hope to be able to deal with her, when next I need to contact RBC Brewin Dolphin in Edinburgh.

+ Good team that action your buy /sell orders over the phone.
+ Tax summaries, making year end self assesment simple

- online portal does not allow you to trade
- a mystery what price you are buying stocks at. You give an instruction and later that day you find out?
- invasive and time consuming client due diligence process, making clients (me at least) feel like a criminal

Kelly was very helpful and extremely patient

My problem was resolved with clear and prompt assistance by Kelly - great experience of customer service

Brilliant customer service- Jodi was very helpful and efficient.

Thank you to Simon who helped me understand more about my account and how to navigate the dashboard.

Very, very good Customer Service. Problem, which turned out to be an error on my side, resolved within a few minutes. Hikmat Sultani was friendly, helpful and patient - what more could anyone ask.

Jodi was exceptionally understanding to my dilemma, she guided me through online resolution to checking my log in, my account. Thank you for the help which was conducted with sincere empathy, I had to admit I am not IT competent and slightly apprehensive of dealing with the unknown. Jodi made it all very easy, I am greatly appreciative

Very helpful and professional. Easily resolved my issue and was very thorough.

My call was answered quickly and Kelly was able to resolve two queries for me promptly. Excellent service!

Had a relatively simple query, which Jodi handled in the most efficient and friendly manner.
I don’t often have the need to contact the Customer Services Team, but every time I do they are fantastic! Well done and Thank You.

Answered the phone very quickly and really helpful

Daryl was excellent and had great patience helping us reset our password.

Kelly's response to my call was prompt. Throughout Kelly was very polite and courteous. She dealt with my query swiftly and without fuss, helping me to access the MyBrewin portfolios and going through the steps required to logon following change of password. Kelly's patient help was much appreciated.