The Brew Crew - Beer Distributor  Reviews 466

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, efficient, and knowledgeable, often going above and beyond to assist with product setup and queries. The service is frequently described as excellent, with many appreciating the quick turnaround times for orders and the ease of the overall process, from online ordering to collection or installation. People are also very satisfied with the products, noting their quality and perfect functionality. Reviewers highlight the convenience of the service, including timely deliveries and readiness of orders for collection. However, some customers mentioned an issue with an expired keg and felt the explanation provided was inadequate.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Product

Clients share positive opinions on product. Many customers praise the quality of the products, such as the... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication from the start. The staff were very helpful. Delivery of the item was next day. Item was packaged really well and works perfectly. Definitely would do business again!

Rated 5 out of 5 stars

We got our double tap kegerator recently from the brew crew. Couldn’t have been more helpful with their answering of questions and delivery time so we could be at home to see how to set up everything.... See more

Rated 5 out of 5 stars

I placed the order online on a Saturday evening around 7pm and I received it on the Monday! 10/10. Had to contact Cistomer Service for some help regarding a further item required and they were very v... See more

Rated 5 out of 5 stars

Great service and staff are very efficient and helpful they even took time out to show how to clean my tap unit eventhough they were quite busy, will be back


Company details

  1. Beer Distributor

Written by the company

Over 22 years experience delivering kegs, gas, service and parts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

466 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout!

We ordered Single Coil Shelf Cooler for a party we were having. The process was smooth from the moment we ordered, though delivery, set up and return. Would recommend The Brew Crew to anyone thinking of renting equipment from them.

27 April 2023
Rated 5 out of 5 stars

Knowing you can ring Brew Crew with a…

Knowing you can ring Brew Crew with a contact name, they will always look after you with any request. Staff (Kieran), the delivery person (Dermot) and the bar staff on the day (Brian and Emma) were all brilliant people to deal with. Very pleasant experience on the 20th of April'2023.

25 April 2023
Rated 5 out of 5 stars

Helpful Brew Crew…

When I rang the Brew Crew about cleaning systems for my beer lines they were really helpful. They advised me on the correct system for my system and the cheapest way to get it delivered, Well done Brew Crew.

10 March 2023
Rated 3 out of 5 stars

Unfortunately the wrong products were…

Unfortunately the wrong products were sent which was attributed to an error by a new staff member. Subsequent delivery arrived but after my preferred date. All communications via email only, no phone messages were returned. All previous experiences have been positive.

17 February 2023
The Brew Crew - Beer Distributor  logo

Reply from The Brew Crew - Beer Distributor

Hi Luke, we are very sorry that the original order was not correct in the first instance.

We made every effort to fix your order as soon as you pointed out our mistake.

We are using your unfortunate experience to improve our picking and communications procedures.

We hope that you will shop with us again. Thank you.

Rated 2 out of 5 stars

Web site not calculating bill…

Web site not calculating bill correctly.l and is difficult to use. All complete via telephone calls and emails.
Haven’t had the event yet so hoping the beer, kegs and taps are great 🤞

2 February 2023
The Brew Crew - Beer Distributor  logo

Reply from The Brew Crew - Beer Distributor

Hi Judy, you are right. The website has some known bugs which we are in the process of fixing. Glad that our office team were able to get you booked in. Hoping that your keg tap experience will be so good that you might update this posting after your event. Thanks.

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