Brew Day Reviews 

548
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and friendly service, often highlighting the helpful staff and excellent after-sales support, making interactions pleasant and productive. Many appreciate the vast range of high-quality products and ingredients available, noting the flexibility to order bespoke amounts and the comprehensive selection that satisfies diverse needs. The quick and prompt delivery service is frequently mentioned, with items arriving well-packaged and often sooner than expected, alongside competitive pricing and good value for money. However, some customers also noted issues with external delivery carriers, such as lost packages or items arriving in battered boxes. Despite these occasional delivery setbacks, the company was commended for its proactive approach in resolving these issues, offering replacements or refunds.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the great products and comprehensive... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and prompt... See more

Service

Customers consistently note positive experiences with service, describing it as quick, efficient, and... See more

Order

Reviewers highlight positive aspects of order, with many praising the efficient handling and quick turnaround... See more

Price

Clients share positive opinions on price, consistently finding the prices reasonable and offering good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several times now from Brew Day, and as always received a polite and efficient service from Matt. Ordered all grain kit mid afternoon & everything was available for collection next morning. Ca... See more

Rated 5 out of 5 stars

It was my first time buying sacks of grain in a while, so hadn't used Brew Day before, but really glad I did. Great selection of ingredients at reasonable prices, only up the road from me in Notting... See more

Rated 5 out of 5 stars

Brewdog amylopectinase is not just for the brewers. Paper restorers like to use it when removing prints from unsuitable backings. It works well if you keep it warm enough. Much cheaper than Alpha Am... See more

Rated 5 out of 5 stars

I've received my Brew Day item, this is part of a Christmas present for my son so can't comment on the actual taste of it, the kit was comple and I like the fact you add instructions so he doesn't hav... See more


Company details

  1. Brewing Supply Store

Written by the company

Home brew equipment and ingredients. Next Day Delivery. Speciality all grain beer kits. Speciality malts and hops. Huge range of Wine and Beer kits. Starter kits and gift cards available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

548 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(548)

57 reviews in the last 12 months

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Rated 2 out of 5 stars

out of date

Arrived after 4 days (but it was over the weekend), with 2 missing taps (but arrived later), sterilizing powder spilled all over the lager (but sent another one), wine out of date, (just checked & still don't notice a mention to this on website).

15 January 2024
Brew Day logo

Reply from Brew Day

Hi, Unfortunately the taps were missed from the original order, but we realised the mistake and they were sent (and arrived) the following day. The steriliser was damaged in transit, so we sent you the larger version by way of an apology. I believe you ordered on a Thursday afternoon, so it was sent on the Friday to arrive on Monday. The wine kit had the Best Before date in the title of the product, and was reduced in price. I'm sorry if we didn't meet your expectations with this order, but I believe we have done everything we could to address your concerns. Kind Regards, the team at Brew day.

Rated 4 out of 5 stars

I placed the order and was astonished…

I placed the order and was astonished at the cost of transport. It was the most expensive delivery cost that I have ever spent on such an order.
I noticed that the grain seems under crushed. There are a lot of undamaged grains. I don't know if this is a fault.
The explanatory notes are good. No complaints there.

11 January 2024
Brew Day logo

Reply from Brew Day

Hi, thanks for the feedback. I've reviewed the options for shipping to your address and found that Fedex, DHL and Parcel Force are all quoting the same price, and the amount we have charged you just covers our costs. We are reluctant to use cheaper couriers as we believe the reduced standard of service makes it a false economy.

With regards the grains, this is the setting we use when brewing and we always hit our numbers. If you are having any issues please drop us an email and we'll discuss what we can do going forward.
Kind Regards,
The Brew Day Team

Rated 5 out of 5 stars

The best brew shop ever

Met Mathew and he is so happy to help with any questions and his knowledge is awesome he told what I need and @ minimal cost these guys are 100% honest and I can’t wait to go back with an 100 more questions 😁😁

9 January 2024
Rated 5 out of 5 stars

Great value, fresh grains and top service

Great value and very friendly service. An item was missed on my order which Brew-Day noticed on my way home. They text me and sent it next day delivery. The shop itself is a difficult to find as it’s within an old business centre however they are moving to a roadside unit in the New Year. Grains were well packaged and super fresh. Will be my go to supply store in future.

7 December 2023
Rated 5 out of 5 stars

I gave the wrong email address on a…

I gave the wrong email address on a gift card I had ordered so had to ring Brew Day up to rectify my mistake. The person I spoke to was extremely helpful and put it right for me straight away. Excellent service I was very impressed.

14 December 2023
Rated 5 out of 5 stars

A really good company.

A really good alternative to some of the better known online retailers. Brew Day were very quick to process and deliver my grains, I will definitely use them again.

27 November 2023

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