The Brew Company Reviews 

747
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and rich variety of coffee, finding it a luxurious and special treat. The ordering process is noted as simple and easy, with many appreciating the fast dispatch, effective tracking, and prompt delivery. Reviewers also highlight the innovative and practical design of the brewing pouches and advent calendars, making coffee enjoyable anywhere. However, some customers also noted issues with delivery, including unexpected charges, delays, or problems with packages being damaged or incomplete upon arrival. Additionally, a few other people felt that the packaging was excessive or not environmentally friendly, and sometimes difficult to rinse.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the fantastic tasting coffee and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt, speedy,... See more

Quality

Clients share positive opinions on quality, consistently praising the fantastic taste and high quality of the... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering online and the... See more

User experience

Customers had positive experiences with the user experience, finding it easy to use and convenient for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more

Rated 5 out of 5 stars

As this was a present for my son, who is both a coffee connaiseur and loves hiking. We wanted surprise him to have amazing quality coffee to start his hiking day. He couldn't wait, so started his a... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

747 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(747)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

Super service, quick delivery direct from Denmark. The coffee is delicious and it’s a perfect present for the designer in my life!

2 August 2021
Rated 5 out of 5 stars

Great customer service

Great customer service , had an order issue , emailed me straight back and all was corrected .
Trying the coffee on a camping trip that starts this week so looking forward to that

12 July 2021
Rated 1 out of 5 stars

I have still not received my purchase

I have still not received my purchase - nearly 3 weeks after ordering it!

9 July 2021
The Brew Company logo

Reply from The Brew Company

Kate, apologies for the inconvenience.

I have sent you a direct e-mail with a few questions. Let's solve this situation ASAP.

Best Regards,
Andrus

Rated 5 out of 5 stars

Great product

Great product - given as a gift and well received. Excellent communication and delivery updates. Arrived promptly and well packaged.

7 July 2021
Rated 5 out of 5 stars

Great product

Great product. Lovely coffee. Perfect for work.
The website is easy to use. Quick delivery.
Very happy customer.

6 July 2021
The Brew Company logo

Reply from The Brew Company

Perfect, perfect, perfect, Quizzie! :) Enjoy!

Best,
Andrus

Rated 4 out of 5 stars

I like to use this (your) way of…

I like to use this (your) way of brewing coffee on my outdoor hikes, because instant coffee is just not my way of drinking coffee. Hence my compliments to you. Not only is it functional, it also tastes great.

6 July 2021
The Brew Company logo

Reply from The Brew Company

Josef, thank you for the feedback. We would love to hear more, any tips for improvements?

Best,
Andrus

Rated 5 out of 5 stars

Ordered from Canada -- EXCELLENT…

Ordered from Canada -- EXCELLENT service and communication. Delivery was fast -- a few days. Couldn't ask for better!

6 July 2021
The Brew Company logo

Reply from The Brew Company

David, happy to hear that. Enjoy the coffee :)

Best,
Andrus

Rated 2 out of 5 stars

Rated 'poor'

Rated 'poor', as you've sent out a survey, asking how you've performed....even though I still haven't received my order?

5 July 2021
The Brew Company logo

Reply from The Brew Company

Ken, greetings.

Apologies for the inconvenience. I will contact you directly to resolve this issue.

Best Regards,
Andrus

Rated 5 out of 5 stars

Very happy

Delivery time was short. The packaging was premium quality, just like the coffee.
Well done.

5 July 2021
Rated 5 out of 5 stars

Birthday gift

I bought this product as a gift for a friends birthday, who is into wild camping and hiking. This is a perfect companion for anyone who loves coffee and is travelling around. The coffee is delicious, and the packaging is lightweight and reusable. I would highly recommend this product, could not be happier with it.

5 July 2021
The Brew Company logo

Reply from The Brew Company

Thank you for the great feedback, Toni! :)

Best,
Andrus

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